• Solved

Email Content is only ------=_NextPart

Hello, since about two month I can't read some mails. In the overview the from and subject is ok. In the quick preview or when I open the mail I ony get a content like "-… (read more)

Hello, since about two month I can't read some mails. In the overview the from and subject is ok. In the quick preview or when I open the mail I ony get a content like "------=_NextPart_000_0008_01D603AB.DC067530--" When I open the IMAP Mail on my phone or with another mail client, I can read the mail normaly. I use the Thunderbird 128.0 esr x64. This problem is also present when Thunderbird is started in save mode.

Thanks and have a nice day Tobias

Asked by T E 1 month ago

Answered by Matt 1 month ago

  • Solved

Hmm. We’re having trouble finding that site.

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help? The error is: Hmm. We’re having trouble finding that … (read more)

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help?

The error is:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by br9xbnrnnn 1 month ago

Answered by cor-el 1 month ago

Failed to send message. Authentication on the mail server (SMTP) was not possible

Hello, we have added a new email address and currently it is not possible to send emails from any email address in thunderbird. It reports an error: Failed to send messa… (read more)

Hello, we have added a new email address and currently it is not possible to send emails from any email address in thunderbird. It reports an error: Failed to send message. Authentication on the mail server (SMTP) was not possible

Asked by Asistent Giovani 1 week ago

Last reply by david 1 week ago

  • Solved

Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Asked by KLewis727 1 month ago

Answered by KLewis727 1 month ago

Thunderbird (and FF) error message and now I have real problems

so I am working through downloading python and chromedriver and dealing with PATH issues re: selenium, pip, etc when I start getting first an email error message: Thunde… (read more)

so I am working through downloading python and chromedriver and dealing with PATH issues re: selenium, pip, etc when I start getting first an email error message:

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

I do not have thunderbird open. i confirm in task manager. don't think anything of it. then firefox starts doing the same thing.

at this point, I am already uninstalling the other software above to try a new, clean install and I am required to restart.

after restart, weird stuff. half my desktop icons and explore files are now faded. neither TB or FF will work. I use chrome, see a bunch of the messages on here to first look at uninstalling and reinstall. Do it. Doesn't work. Next step - run down through appdata, roaming, etc to get to the profiles folders and delete the "profile.lock" file

Yes. This works for FF but WTH!!! I open TB and every email is gone. I go thru the process to zip my profile and import. Nope. Doesn't work. So i unzip the file into a thumbdrive and import using eml method.

TB does not keep my original format, duplicates all folders, and anything older than early 2023 is there but there is no longer a subject, sender, etc

I take a break. Today I am back at it. I cannot access new emails at all. I cannot delete the folders so I make a backup folder, uninstall and reinstall TB and the same thing.

How can I reset TB, import the old emails?

What is the importance if anything of profile.lock?

Any thoughts if working through issues on python, etc caused this?

Asked by kerzisg 1 day ago

Last reply by kerzisg 1 day ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

trouble with videos slow loading,starting ,buffering and sound.

I've used Foxfire for a long time, love it! Within last 2 months videos started to not load, or load with no sound. Restart the computer everything works properly. Then a… (read more)

I've used Foxfire for a long time, love it! Within last 2 months videos started to not load, or load with no sound. Restart the computer everything works properly. Then after 1 or 2 hours videos would loose sound and slow down. At first I thought might be computer but everything checked out ok. NOW when videos fail to perform in someway, I copy the URL, open Chrome, insert in address bar and videos play as advertised. In fact, I have never had a problem when using Chrome. I've had several Foxfire updates by problem remains. Thinking maybe uninstall Foxfire and re-install?

Joe

Asked by jholmassoc 6 days ago

  • Solved

"Read" emails have disappeared

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as s… (read more)

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

Asked by nonpsvdl 5 months ago

Answered by nonpsvdl 4 months ago

FF: 124.0.2: Grouping of Tabs

Hail all: OS: W11Ent_x64 V: 22h2 (b: 22621.3447) FF: 124.0.2 x_64 I tried several "Group Tabs" add-ons, like: Simple Tab Groups. Tab Group. And I few I can't even recall… (read more)

Hail all:

OS: W11Ent_x64 V: 22h2 (b: 22621.3447) FF: 124.0.2 x_64 I tried several "Group Tabs" add-ons, like: Simple Tab Groups. Tab Group. And I few I can't even recall the name from. Yet, none works. Not ONE.

Now, I use Edge as well, on my corporate system that I got from work. Personal PC I use FF on.

But, the Edge Tab Grouping, which allows tabs to be "put to Eco-Sleep", while hidden the open tabs by clicking the Group-Tab Icon, is a feature I sorely miss in Firefox.

Odd, as, so many requested this feature, how come it has not been implemented over the many years of people asking?

Either way: Does anyone know a good, WORKING add-on that does the "Edge Thing" with FF tabs, please? Since, I often got like 200 tabs open, which is a real misery without Tab Grouping and "Hiding".

Thank you aforehand: Ke'Ylan.

Asked by Ke'Ylan Abaddon Banthraxx 5 months ago

Last reply by cor-el 4 months ago

Feature Request: Whitelisting domains

I'd really like the ability to whitelist a domain rather than add an email address to the address book. I work with booking websites that create unique email addresses fo… (read more)

I'd really like the ability to whitelist a domain rather than add an email address to the address book. I work with booking websites that create unique email addresses for each booking and they keep ending up in spam. I'd like to be able to whitelist the domain they're coming from instead of trying to train the spam cannon that they are not an issue.

Asked by Charlie Evans 5 months ago

Last reply by sfhowes 5 months ago

Printing emails when on print screen, email shows as garblely gook.

What do I need to do when I go to print and print screen comes up, a display shows my email in garblely gook. Also prints that way. I just started having this problem w… (read more)

What do I need to do when I go to print and print screen comes up, a display shows my email in garblely gook. Also prints that way. I just started having this problem with email I received.

Asked by kerbelcpa 5 months ago

Last reply by kerbelcpa 5 months ago

  • Solved

Win10 - Thunderbird Hyperlink insertion not working (Ctrl+K) not opening window and freezes

Hyperlink insertion only works in troubleshoot modes but not in main mode even if all extensions and hardware acceleration are turned off (used this guide: https://suppor… (read more)

Hyperlink insertion only works in troubleshoot modes but not in main mode even if all extensions and hardware acceleration are turned off (used this guide: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird#w_the-problem-no-longer-happens-in-troubleshoot-mode)

Please help me.

Thank you!

Asked by tesfaye.isaac 4 months ago

Answered by tesfaye.isaac 4 months ago

  • Solved

Passwords are deleted

I am using Thunderbird 115.10.1 on Windows 11. T keeps deleting my saved passwords. T takes a very long time to load. There are no saved passwords and I enter them all wi… (read more)

I am using Thunderbird 115.10.1 on Windows 11. T keeps deleting my saved passwords. T takes a very long time to load. There are no saved passwords and I enter them all with the options to save. I check the passwords in Settings and they are all there correctly. When I next run Thunderbird it may or may not have them still saved. I check the Settings and they have gone; so I enter them again and they are saved OK. But then they are deleted some time later. I cannot see any pattern in the failure. I wonder if there is a problem with the outgoing server setttings. All the passwords are lost whether imap, pop (Ionos), hotmail or yahoo. Is there a way to clear out my profile or is this a problem with this T release. it did not happen until about 1-2 months ago. My profile is on a local NAS. Generally T seems to be quite unstable ; I get Not Responding too often.. Thanks

Asked by work37 4 months ago

Answered by work37 4 months ago

Images not showing in emails (115.10.0 64 bit)

About 3-4 days ago, images no longer appeared inline and there isn't a button to show images, just an empty box. My T'bird is set to auto update, so not sure if an updat… (read more)

About 3-4 days ago, images no longer appeared inline and there isn't a button to show images, just an empty box. My T'bird is set to auto update, so not sure if an update caused this? Not sure if it's related, but at the same time, my rss feeds stopped due to "invalid security certificates." I did not make any changes to previous settings. Thanks for any suggestions!

Asked by shawnsites 4 months ago

Last reply by Matt 4 months ago

  • Solved

Sending gmail emails.

Hi, I have both gmail and btinternet accounts feeding in to Thunderbird. I can send emails from my bt account but not from my gmail account. When I try to send a gmail m… (read more)

Hi,

I have both gmail and btinternet accounts feeding in to Thunderbird. I can send emails from my bt account but not from my gmail account. When I try to send a gmail message a pop up informs me that the out going server for gmail has timed out. I have checked the server settings for gmail's out going server and it is set up as Thunderbird states but the problem persists.

Can anyone help to solve this problem please?

Asked by Robin Hope 4 months ago

Answered by Googlethunderbird 4 months ago