Folders

Hi, I put some messages into folders yesterday and then created another folder and dragged the first folder into it to become a subfolder. When I did this, I saw the ne… (read more)

Hi,

I put some messages into folders yesterday and then created another folder and dragged the first folder into it to become a subfolder.

When I did this, I saw the new folder but it couldn’t be expanded to show the subfolders.

All other mail clients showed the correct hierarchy except Thunderbird.

Why is this happening?

Secondly, I post comments on the thunderbird blog regularly but they never show up. Where are they disappearing to? Are you receiving them?

Asked by rctneil 1 month ago

Last reply by rctneil 6 days ago

TB 115.18.0 can not connect to the provider "pop.hispeed.ch" - get message "timed out"

Dear Team After Updating from 102.15.1 (32Bit) to 115.28.0 (32Bit) I can not connect to the provider "pop.hispeed.ch" anymore. Ping pop.hispeed.ch (on CMD) shows normal… (read more)

Dear Team After Updating from 102.15.1 (32Bit) to 115.28.0 (32Bit) I can not connect to the provider "pop.hispeed.ch" anymore. Ping pop.hispeed.ch (on CMD) shows normal raction of beeing reachable with a "reply from xxxx.". I am on Windows 7 SP1. I have checked several times all setting POP and SMTP, switched off Firewall, uninstalled virus scanner, and and and many more (all knowledge found on internet..). Pressing the "Get Message" button in the upper menue bar shows no raction when pressed. The icon "Get Message" on the left side of the button "+ New Message" results in a none moving blue status bar at the right bottom of the window. After a while with the message "timed out.. ".In the settings "Config Editor.." the values of "mailnews.tcptimeout" are set to "300", and "true". I am using TB since donkey years with many many eMails. Are the lost? Thank you for support and help, Andy

Asked by amey2 1 month ago

Last reply by amey2 1 day ago

Can't Get Xfinity Billing Page To Load

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The sec… (read more)

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

Asked by simpleman2 1 month ago

Last reply by simpleman2 5 days ago

Must repeatedly grant access to Google Account

I have several Google accounts. For each one, the first time I checked my mail, I got a Thunderbird pop up saying "See, edit, share, and permanently delete all the calend… (read more)

I have several Google accounts. For each one, the first time I checked my mail, I got a Thunderbird pop up saying "See, edit, share, and permanently delete all the calendars you can access using Google Calendar" and another Thunderbird pop-up saying "See, edit, download, and permanently delete your contacts", followed by two "Mozilla Thunderbird Email was granted access to your Google Account" emails to each account.

And for all accounts but one, that was the end of it. But for one account, for some reason, I have to go through the whole authorization process again each time I start Thunderbird. I tried deleting the account, and Thunderbird still made me go through the whole authorization process -- for an account that no longer existed!

I re-created the account. No change.

Any idea what the problem is? It started after a Thunderbird update.

Asked by PA Sicart 1 month ago

Last reply by PA Sicart 6 days ago

Expiring Root Certificate May Disable Firefox Add-Ons

hi I would like ask if is any way manually to update Root Certificate for my old firefox 88 .My extension ublock stop working today .I try to this but not works in my fir… (read more)

hi I would like ask if is any way manually to update Root Certificate for my old firefox 88 .My extension ublock stop working today .I try to this but not works in my firefox .

about:config xpinstall.signatures.required to false extensions.langpacks.signatures.required to false

I do not want to update my firefox .There is any way to do somthing to works Add-Ons.

Asked by olek 1 day ago

Last reply by olek 20 minutes ago

Invisible email

Hi folks. I have a situation where I need to access an email but it seems to be invisible. It's supposed to be in the Inbox, and when I do a search the results show it … (read more)

Hi folks.

I have a situation where I need to access an email but it seems to be invisible.

It's supposed to be in the Inbox, and when I do a search the results show it is there, yet it doesn't display or is otherwise accessible. The email dates from 2020.

Thanks.

Asked by vandru 2 weeks ago

Last reply by vandru 2 days ago

Xfinity / Comcast Email issue

Can't seem to get thunderbird to connect to my xfinity (comcast.net) email... tried full reinstalls, changing the password, and all the steps in this: https://support.moz… (read more)

Can't seem to get thunderbird to connect to my xfinity (comcast.net) email... tried full reinstalls, changing the password, and all the steps in this: https://support.mozilla.org/en-US/questions/1437228

As well as trying "normal password" instead of OAuth2. The OAuth2 option does not seem to generate a pop-up to authorize that way. Using other 3rd party and logging in via browser also work.

Does thunderbird need to update something to fix the issue? Its been only a few weeks now for me that this was an issue.

Asked by jro2018tx 2 months ago

Last reply by jro2018tx 3 days ago

Draytek router crashes when using Firefox on Windows 11

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself whe… (read more)

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

Asked by dew5 3 weeks ago

Last reply by dew5 1 day ago

Google passkeys stopped working on mac

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until t… (read more)

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until this morning this meant that on my mac it would ask me to place my finger on the right key on the keyboard. This morning it just froze firefox indefinitely. I then tried on Safari, and it worked as expected. I checked the version of firefox: it's 136.0.1. Obviously something changed (i.e. broke!) with the new version. Has anybody else experienced this? Any suggested fixes?

Asked by Victor Miller 5 days ago

Last reply by Victor Miller 1 day ago

problem with outgoing emails not showing in sent mail

We have 2 gmail accounts in Thunderbird. outgoing emails don't show in sent mail. I read the solution for my same problem- quoted below. This does not fix the problem f… (read more)

We have 2 gmail accounts in Thunderbird. outgoing emails don't show in sent mail.

I read the solution for my same problem- quoted below. This does not fix the problem for me. Every time I change the SMTP outgoing address for one account the other account gets changed to match it.

"It is exactly as I suspected: all the SMTP servers have the same description. To fix the problem, you need to edit each of them in the account settings>Outgoing Server (SMTP) pane and give each a different DESCRIPTION. Since they all have the same name, Thunderbird goes with the default. I suggest putting each email id within the description field for easy identification. Do that for all four SMTP servers. Then, click the account page for each, and at bottom of pane, click and set the appropriate SMTP server.

Asked by Betsey 1 week ago

Last reply by Betsey 6 days ago

Video (media) & tab width bug since 136

Hi everyone! Since last update (136?) when I open a page with a video in a new tab, the width of this tab is very small! Almost half my current tab. (I don't have anoth… (read more)

Hi everyone!

Since last update (136?) when I open a page with a video in a new tab, the width of this tab is very small! Almost half my current tab.

(I don't have another example but does this have anything to do with any "media" on a page?)

I have the width set to 152 for years...

When I play a video, the current tab is reduced. Pause= normal tab. Play= small tab. Pause= normal tab...

"browser.tabs.tabMinWidth should have been adhered to."

I just completely reinstalled Firefox: still the same.

What can I do, please?

Asked by fffeedback1 1 week ago

Last reply by fffeedback1 2 days ago

reporting a bug with tabbing

How do I report an issue with the way NVDA and Thunderbird interact? When I tab, I can't out of a link, and the focus does not move. If I tab to a link in a message then … (read more)

How do I report an issue with the way NVDA and Thunderbird interact? When I tab, I can't out of a link, and the focus does not move. If I tab to a link in a message then arrow down, I am where I expect, but then if I go to the top of the message, the tab focus remains where it was when I last hit the tab key. This is not standard behavior, but everyone else I've talked to seems to think it's behaving normally and has no tips for me on how to fix it.

Asked by cavbob1993 1 week ago

Last reply by cavbob1993 1 day ago

Some of my extensions were automatically uninstalled and re-installing them isn't propagating to other devices

The other day, several of my extensions were automatically uninstalled from a bunch of my devices. After going through and reinstalling most of them, the reinstalled ext… (read more)

The other day, several of my extensions were automatically uninstalled from a bunch of my devices. After going through and reinstalling most of them, the reinstalled extensions don't seem to be propagating to other devices via sync. Newly installed extensions that I didn't have installed before seem to propagate fine. Is there some way I can fix the extension data on my account so that they start syncing properly again?

Asked by pokemaniac 5 days ago

Last reply by pokemaniac 4 days ago

Primary Password

I use a Primary Password. Until yesterday, I only had to enter the Primary password when I when I went to a website that had a login. Now I have to enter the password to … (read more)

I use a Primary Password. Until yesterday, I only had to enter the Primary password when I when I went to a website that had a login. Now I have to enter the password to open Firefox. Clicking cancel twice will make it go away. I deleted the primary password, got out of Firefox, reopened Firefox and then checked primary password and re-entered the primary password. The problem remains. How do I fix this?

Asked by davewhitearcata 1 week ago

Last reply by davewhitearcata 4 days ago

Account Password visible in the settings

Hello, I did just make a clean reinstallation of Thunderbird and while going through the setting I have notices that at Passwords / Save Passwords / `Show Passwords` my A… (read more)

Hello, I did just make a clean reinstallation of Thunderbird and while going through the setting I have notices that at Passwords / Save Passwords / `Show Passwords` my Account Passwords can be access with less effort.

My question now is, why is this even a feature?

In my mind, this should be by default off. Or at least informed me at the first account setup that my passwords are visible in the Settings, and if I want to set up a Master Password as well.

Is there an option to have the Button `Show Password` disable? Or if a Master Password have to be, then set it for only access `Show Password` but not for the login in to Thunderbird.

Asked by terashy 2 weeks ago

Last reply by terashy 5 days ago

LinkmanFox could not be verified for use in Firefox and has been disabled.

I have been using Linkman for over 15 years and have a very large collection of bookmarks. Is there anyway to enable it? I'd hate abandon Firebox as I do need this extens… (read more)

I have been using Linkman for over 15 years and have a very large collection of bookmarks. Is there anyway to enable it? I'd hate abandon Firebox as I do need this extension please help.

Thanks

Asked by gupta.chris 1 day ago

Last reply by gupta.chris 17 hours ago

Attachments going to the wrong attachment folder

Hi - I am having a problem with where Thuderbird is sending attachment files. I have "Save files to" set to C:\C Drive Documents\Attachments2 but the attachments are sho… (read more)

Hi - I am having a problem with where Thuderbird is sending attachment files. I have "Save files to" set to C:\C Drive Documents\Attachments2 but the attachments are showing up in C:\Users\laroc\AppData\Local\Temp\pid-3656. This just started happening about a week ago and I just noticed today when I looked in "Attachments2" for a file but could not find it.

I restarted the computer. Did not help.

I re-installed Thunderbird and that did not help either.

Any thoughts?

Asked by plarocca999 2 weeks ago

Last reply by plarocca999 3 days ago

Auto Login of Gmail

I'm not sure if this is a Firefox or Google problem, I'm guessing Firefox because it doesn't happen in Chrome. Every time I try to login to google in Firefox it auto log… (read more)

I'm not sure if this is a Firefox or Google problem, I'm guessing Firefox because it doesn't happen in Chrome.

Every time I try to login to google in Firefox it auto logs me into a specific account, I don't mean it is already logged in, I'm logged out and where the blank field is to enter your account username(email) the drop down pops up and shows all the gmail accounts and picks one on its own then procedes to the next page for the password on its own. It's like someone took control of the mouse and was doing it for me. Really pisses me off because I'm trying to login to a different account and it chooses the same one every time and I can't choose. If this is some kind of auto login feature please tell me how to turn it off.

Asked by dreamvisionhe 5 days ago

Last reply by dreamvisionhe 4 days ago

Firefox account deletion

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that emai… (read more)

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that email address (it has been deleted). So I can't receive the verification code. In that case how can I delete my account?

Asked by siddharth 1 week ago

Last reply by siddharth 1 day ago