All Products Support Forum

So, when I download emails, from my Gmail and/or Juno accounts, the little blue "busy in the background" spinning blue circle starts to spin. It will do this for a while. Thunderbird will then either act real slow, or not allow anything else to happen while it is spinning. This may go on for 5 or 10 minutes. I tried to hunt down anything else it may do in the background and disable this. What am I missing? Is there a setting that is causing this? It is driving me nuts. Often I will have to close and reopen Thunderbird in order to stop this. At the bottom, it will often say downloading from one of the three accounts. Then that will go away, but the blue circle stays spinning.

On the MSWin10 version of Thunderbird (91.2.0) I can get the menu bar and tabs to display, but the menus are being shoved into the titlebar. How do you get the menubar to show *below* the titlebar? There used to be a setting to change this, but it seems to be missing from the settings window now (did a search within settings, and nothing is found).

Thunderbird 92.1.0 MacOS 10.13.6 Gmail via POP3

The problem is pretty straightforward. Thunderbird downloaded (almost) everything fine and retrieves new mail as expected. It won't download anything before 7/5/2009 while Gmail has messages going back to 2004. How can I make Thunderbird download those older messages?

Starting Firefox( going to Google.Com ) I get either "Secure Connection Not Available" or "Google.com taking to long to load". It is an HTTPS-Only Mode Alert. If I reload the page it goes to Google.com. Also if I create a new tab it works fine. When is says it is taking to long to load it is only loading for a few seconds before I get the message. The problem is only on the initial opening of Firefox. Thanks

Capital One virtual account "eno" add-on does not work. There have been several complaints on the web about this. Will it be fixed??? I prefer to use Firefox as a browser and I am wondering if Capital One is intentionally forcing people to use another web browser. The Google Chrome extension I added to Firefox does not work. I want to use Firefox and may need to find a new virtual credit card provider if Capital One is not compatible with Firefox. It used to work wonderfully until they obviously changed something.

Thank you

I don't know why FF decided that the tabs should be on the bottom of the page away from everything else in FF 93 but I don't like it. Is there a way to put the tabs back at the top of the page so it's up there with the menu bar and address window? Where it's easy to see and work with. You know like it was before FF fixed things...

Thanks

On Oct 11, 2021, complete power outage occured while Thunderbird was in the process of updating to Version 91.2.0. The power immediately came back on, the desktop computer restarted but Thunderbird will not start. When trying to start, a small blue circle appears and then disappears. Using Windows 10, on desktop, 64-bit operating system, x64-based processor.

It will not start using the shortcut, or clicking on thunderbird.exe in Program Files (x86) > Mozilla Thunderbird, or using Windows-R and typing thunderbird -safe-mode. It is not running in the Task Manager.

I did remove the following from the Profiles folders. But it still won't start.

   parent.lock
   session.json
   xulstore.json

I don't know if I need to reinstall Thunderbird. I expect some of the Profile folders need repair, but I need help knowing just what to do. There is an extra Thunderbird and Thunderbird Profiles folder in AppData\Roaming\Thunderbird.

I'm sending images of the following:

C:\Program Files (x86)\Mozilla Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird\Profiles C:\Users\xxxx\AppData\Local\Thunderbird\Profiles

I don't want to cause more damage and hoping you can help. Thank you.

When I Reply to an email my sig is right above the section (not sure what that's called) from the last email, this image shows what I mean.

how do I Edit it so there's a space under the signature??

II log on and tried to refresh mu fire fox but have had no success all setting gone. please advice ...

edited email from public and search/spam bots view as you should get a email notifying you of replies.

Current problem is the following:

Whenever i press the "w" key a search bar opens in the bottom of my browser. This is the search also accessed by ctrl + f. I need this gone since it bothers my ability to use the browser. I cant find it being a keybind from firefox or duckduckgo so i really wonder what caused this.

How do I disable .pdf attachments opening in Thunderbird. Prior to the latest update attached files would open in Revu now they open in a preview pane in Thunderbird.

Suddenly, ever since today, maybe yesterday, I don't recognize the display that I'm seeing when I open Thunderbird. It's some odd tab-like display (see attached example of what I see when I open TBird now), and I end up resorting to clicking the first tab, which usually has Sent or Inbox, something familiar. What am I seeing? I love TBird when everything looks familiar, but when suddenly I'm not seeing what I expect, I am just lost.

Also, suddenly today, pretty sure today, not yesterday, when I double-click PDF attachments in emails I had sent, the PDF doesn't open, from what I can tell. When I then tried an MS Word attachment, that attachment opened fine. To try to solve this PDF-attachment-opening problem, I went into my Windows 10 PC's Control Panel > Programs > Default Programs > Associate a file type or protocol with a program > Choose default apps by file type ..... and then saw that the .pdf line item surprisingly said pdfs would open using "MICROSOFT EDGE" instead of what I would have expected to be either Adobe Acrobat or Adobe Acrobat Reader DC, since PDFs were opening fine in TBird some version of Acrobat before today. I then changed the .pdf line item from MICROSOFT EDGE to ADOBE ACROBAT.

But, still, when I double-click a PDF attachment in a Sent email, nothing seems to happen.

I then restarted my PC.

And, in Thunderbird, I opened the Sent folder and right-clicked it, selected Properties, and clicked Repair.

But, still, when I double-click a PDF attachment in a Sent email, nothing seems to happen.

This probably isn't relevant, but . . . a week or two ago, I finally looked into the annoying behavior of PDFs ending up *downloading* instead of resulting in a dialog box that let me do a Save in Adobe Acrobat or Save in Adobe Acrobat Reader DC -- I forget how to exactly describe what was going on . ... but I had gone through some steps that actually succeeded in giving me the dialog box.

Any insights on how to solve these two likely-not-related problems, step by step, I'd appreciate it!

FireFox 93 will not work on many sweepstakes sites like uwinit.com, winloot.com. We are sorry but it appears that the page you are trying to reach is currently unavailable. Please try again later. Chrome is working on same sites. I use FireFox to enter sweeps and it is mostly useless to me now. I am using Windows 10, Norton SafeWeb, "Cookies are not important to me", Roboform. Can I revert to a usable version of FireFox, or can you tell me how to fix it?

When i select a file in Windows 10, i can right click the file and 'copy' it to a email-address. It opens Thunderbird and attached the selected file as attachment. That's great!

But it also sets a default body message and subject. How can i change those?

I've tried:

   find a setting in Windows 10
   find a setting in Thunderbird
   checked content of send to link
   checked Windows register
   searched internet

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Dear Mozilla Support,

After some update (I think from 89.0.0 version of Mozilla Firefox - this version with new looks of tabs) I notice flickering on the tab when I loading website or refresh website. This looks very strange. Like I said I dindn't notice any issue with flickering on previous Mozilla Firefox versions. Only with these new versions with new look of the tabs. I didn't remember if it was 89.0.0 version or 90.0.0 version. I don't know if it is problem with the machine but I didn't notice this issue on another computer with 90.0.2 Firefox version but with Windows 10 OS. I also noticed this issue with Firefox 90.0.0.2 with Windows 7 OS on another computer so I don't know if this is problem with two computers or Firefox itself. Can you help me?

Yours faithfully, Piotr