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"Installation aborted" on every add-on, including themes. Please help!

Hi! I've tried everything, from refreshing to troubleshoot mode, but it says the same thing, that every installation I try has been adborted due to it being corrupt. It e… (read more)

Hi! I've tried everything, from refreshing to troubleshoot mode, but it says the same thing, that every installation I try has been adborted due to it being corrupt. It even deleted my previous theme. I'm very stressed, could someone please help? I use Nobara Linux and will include screenshots of the following: My browser is also completely up to date, I just reinstalled. I also followed the guide it said for this issue and deleted extensions.json but couldn't find the others.

It also disappears when I download extensions after verifying and when I click to install again the button won't move before going to the actual add-ons area. Thanks!

Asked by exquisitehottea 3 days ago

Last reply by James 4 hours ago

More than one site only partially load and show constant cycling. Yahoo finance and weather network are examples. it has been a week now with no change

For over a week now yahoo finance and weather network for example will not fully load. Partial load looks normal and then constant cycling without completion. I have not … (read more)

For over a week now yahoo finance and weather network for example will not fully load. Partial load looks normal and then constant cycling without completion. I have not made any changes at my end.

Asked by btsuttie 1 day ago

Last reply by James 5 hours ago

Gmail and B of A page access

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few d… (read more)

Is anyone else having issues with some pages refusing to load over the last few days. My Gmail account and my Bank of America page became intermittent over the last few days and now simply refuse to load. Both readily load on my Android phone and also load on the computer in question with Microsoft Edge. Has there been an update I missed or any other issue with such pages suddenly becoming incompatible with Firefox?

Asked by Kevin Stone 1 day ago

Last reply by James 5 hours ago

problème de Navigation et de chargement depuis 2 jours en "fenêtre de navigation classique"

Bonsoir, Depuis deux jours j'ai des problème de chargement et de fonctionnalités sur certains site: Gmail.com ne se charge plus complètement. La barre de chargement de … (read more)

Bonsoir,

Depuis deux jours j'ai des problème de chargement et de fonctionnalités sur certains site:

Gmail.com ne se charge plus complètement. La barre de chargement de google workspace se charge lentement et ne termine jamais de se charger alors qu'en temps normal elle n'apparait presque pas à l'écran tellement elle est rapide.

Su le site de Volkswagen, le menu de navigation en haut à gauche ne s'ouvre plus.

Ces 2 sites fonctionnent parfaitement dans la fenêtre de navigation privée. Mais apparement dans une fenêtre de "navigation classique" cela est impossible.

Je n'ai pourtant pas fait de changement au niveau du navigateur. j'aimerais continuer à utiliser Firefox mais cela devient vraiment difficile de naviguer corresctement.

D'avance merci pour vos réponses.

Asked by Minedeplomb 1 day ago

Last reply by James 5 hours ago

Search Engine - DuckDuckGo - Issues

For the past few days, I have not been able to use DuckDuckGo as my search engine of choice. Anything typed in for a search results in nothing happening -- there is no p… (read more)

For the past few days, I have not been able to use DuckDuckGo as my search engine of choice. Anything typed in for a search results in nothing happening -- there is no processing of the search query. Yet, when I change my search engine to Google, it works normally. I prefer to have the security offered by DuckDuckGo as my search engine and would request that Firefox explore and advise on this recent defect. Thank you.

Asked by dbb1 1 day ago

Last reply by James 5 hours ago

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 1 day ago

Last reply by James 5 hours ago

MetaMask Blocks DuckDuckGo Search Results in Firefox

Hello, I am experiencing an issue where the MetaMask extension in Firefox is blocking search results on DuckDuckGo. When I disable MetaMask, the search results load prope… (read more)

Hello, I am experiencing an issue where the MetaMask extension in Firefox is blocking search results on DuckDuckGo. When I disable MetaMask, the search results load properly, but when it's enabled, they do not appear. This problem does not occur in other browsers like Brave.

I have tried:

   Disabling and re-enabling MetaMask.
   Adjusting Firefox's privacy settings.
   Running Firefox in Safe Mode (which fixes the issue but disables all extensions).

Is there a known compatibility issue between MetaMask and DuckDuckGo on Firefox? Any suggestions on how to fix this without having to disable MetaMask?

Thanks in advance for any help!

Asked by Clemente Acosta 2 days ago

Last reply by James 5 hours ago

Pause/Play Button no longer working after latest update.

Dear Support Team, Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.) I tes… (read more)

Dear Support Team,

Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.)

I tested for mechanical issues, but those do not seem to be the issue, as the key itself work perfectly fine. Different apps (like netflix, and spotify(desktop)) do not have this issue.

If you require any additional information in regards to this inquiry don't hesitate to ask.

- Adrian

Additional Information

Firefox 136.0.1 (20250310180126) Installed on: March 12, 2025 at 8:50:54 AM Status: The Update was successfully installed [copy and pasted from settings]

Asked by Adrian Haase 1 day ago

Last reply by markwarner22 1 day ago

right click menu broken

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new t… (read more)

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Asked by sigurdvt1 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Bugs in Firefox for security items

I have had three bad experiences with Firefox. They center around security pages on banking pages and other websites that require login. 1) Pinterest asks "can we confir… (read more)

I have had three bad experiences with Firefox. They center around security pages on banking pages and other websites that require login. 1) Pinterest asks "can we confirm your email address" I say yes, and it never sends me a message to my email. Maybe there is another are of the UI that that page is not displaying for me. 2) A+ Federal credit union in Texas has a drop down to select the year's bank statements you want to see, I select the year and the list of statements does not appear below. When I go to Edge I can see the list. 3) I can't remember the other one just now.

QUESTION: how do I communicate to your team about the problem on the bank's webpage if you can't access it to see what the HTML is doing? Rick.

Asked by Rick17 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Display Name in gmail

When I send an article using the blue plus button and choose gmail my display name is my wife's rather than my own. This doesn't happen if I use Chrome. Since I prefer F… (read more)

When I send an article using the blue plus button and choose gmail my display name is my wife's rather than my own. This doesn't happen if I use Chrome. Since I prefer Firefox I would like to know how to fix this.

Asked by Robert Cowen 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Google meet on firefox on MacOS problems

I use google meet at work. Up until recently, things were working ok. Starting a few weeks ago (there were updates both to MacOS and Firefox), when I was in a meeting, th… (read more)

I use google meet at work. Up until recently, things were working ok. Starting a few weeks ago (there were updates both to MacOS and Firefox), when I was in a meeting, the other side couldn't hear me even though meet said that my microphone wasn't muted. I then switched the meeting to Safari, and had no problems. I also noticed that when the remote party did a presentation, it did not show up when running on Firefox, but switching to Safari it worked. This is clearly a bug (or a miscoordination between Firefox and MacOS). Has anyone else encountered this? I'm running on a M4 MacBook running MacOS 15.3.2 and Firefox 136.0.1

Asked by Victor Miller 3 days ago

Last reply by Victor Miller 2 days ago

Missing 'user name' and 'password' options

I can't seem to be able to log into my Help Scout account. When I go to the site, it won't show the 'username' and 'password' fields to enter the data. See picture. It sh… (read more)

I can't seem to be able to log into my Help Scout account. When I go to the site, it won't show the 'username' and 'password' fields to enter the data. See picture. It should be on the left where it's all blank. I was able to log in on other browsers, but it won't allow me to do it in Firefox.

Can you help?

Asked by @drummerkiks 3 days ago

Last reply by markwarner22 2 days ago