• Solved

Account lost?

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. … (read more)

I have been using Thunderbird for years, but now when I start Thunderbird it thinks I am a new user to set up a new account. It does not find my existing email files. I think all my email files might be saved in the "profiles" folder. ( If not, I have it backed up.) How do I get Thunderbird to use my existing account and email files?

Asked by tigergary 3 days ago

Answered by Ed 2 days ago

  • Locked

Distribution list

I followed instructions and made a mailing list. I made a note and put the name of the distribution list in bcc, after selecting it from contacts. The mail is not send, I… (read more)

I followed instructions and made a mailing list. I made a note and put the name of the distribution list in bcc, after selecting it from contacts. The mail is not send, I get an error message saying that the name of the list i not in the format xxxx@yyyy.zz. What can I do? Rgds

Asked by JJV 6 days ago

Last reply by Matt 1 day ago

  • Solved

Is there any Add-on that will shoot a scrolling screenshot (full page screenshot)?

Is there any Add-on that will shoot a scrolling screenshot (full page screenshot)? For reference, there's an excellent extension on Chrome/Brave called "Go full screen" … (read more)

Is there any Add-on that will shoot a scrolling screenshot (full page screenshot)?

For reference, there's an excellent extension on Chrome/Brave called "Go full screen" which has simple but perfect functionality, one-click automation, saves as either .pdf or .png format to your downloads folder.

https://chromewebstore.google.com/detail/gofullpage-full-page-scre/fdpohaocaechififmbbbbbknoalclacl?hl=en-US

Asked by Quicksite 1 day ago

Answered by Quicksite 1 day ago

  • Locked

sending to gmail is blocked by new version. how do I return to previous thunderbird version that works

sending to gmail is blocked by new version that was auto installed 2 days ago. I see others are also reporting this problem. . How do I download and return to a prev… (read more)

sending to gmail is blocked by new version that was auto installed 2 days ago. I see others are also reporting

this problem. . How do I download and return to a previous version of Thunderbird?

How can I stop Thunderbird from auto installing new versions?

Asked by Mark Bruzonsky 1 day ago

Last reply by Matt 1 day ago

  • Solved

Folders from IMAP mail server

Good morning, I has been using Thunderbird for my email account for several years. For the first time I encountered a problem that Thunderbird seems not to see sub folder… (read more)

Good morning, I has been using Thunderbird for my email account for several years. For the first time I encountered a problem that Thunderbird seems not to see sub folders I have created on the IMAP server. They suddenly disappeared and when I go to synchronization, the program does not open the list to select folders to download. I tried to restart computer, close and open thunderbird, but nothing seems to help. I will appreciate advice or assistance. Kind regards, anna.

Asked by Anna Wojtynska 1 day ago

Answered by Anna Wojtynska 1 day ago

  • Solved

"Unified Folders" view, "Inbox" not just showing Inboxes, but also showing every eMail in every directory and subdirectory of every account

In my "Unified Folders" view, selecting "Inbox" in the navigation tree is not just showing Inboxes, but also showing every eMail in every directory and subdirectory of ev… (read more)

In my "Unified Folders" view, selecting "Inbox" in the navigation tree is not just showing Inboxes, but also showing every eMail in every directory and subdirectory of every account, which defeats the purpose of organizing eMails into a directory structure. I'm coming from Outlook, which doesn't do this. I'm used to being able to keep my Inbox clean by moving eMails to various directories so that I can save them, yet have them out of the way, and keep a clean Inbox screen.

Is there any way to tell Thunderbird to show my only those eMails that are in the "Inbox" folder in each of the Unified accounts, rather than showing me every eMail at every depth in the directory tree for all accounts?

Thanks for any help with this!

Asked by Bill Rebey 1 week ago

Answered by david 1 week ago

  • Solved

After last update, toolbar icons & text is way too small

I'm visually impaired and had originally used a CSS code to fix this problem, but that was a couple of years ago. I just upgraded to 131.0.3 (64 bit) and evidently, that … (read more)

I'm visually impaired and had originally used a CSS code to fix this problem, but that was a couple of years ago. I just upgraded to 131.0.3 (64 bit) and evidently, that wiped out all my CSS changes. I tried to use the about:config code to change it, but it no longer works. I managed to increase the icon size a little by changing the density to normal, then back to compact. Even on normal, it was all too small.

I don't want to use another profile, because every time I do, I lose so much that it takes me hours to reinstall it all.

Is there an easier way to do this? I've tried a couple of things suggested online, but they were old settings suggestions, and they no longer work either.

ALSO, I now have to use F11 full screen to be able to perform anything on the toolbars. Before this update, I could just move my cursor up to bring the toolbars down, and use the back arrow or refresh easily. Now, the toolbars immediately go back up and I have to use F11 to do anything. How do I fix this?

TIA for any help you can give me.

Asked by D A 1 day ago

Answered by D A 1 day ago

  • Solved

SMTP/Sending Emails just stopped working

Hi there - been using Thunderbird for donkeys (since it was Eudora!). A few weeks back I started to get messages from Microsoft that I needed to change security settings… (read more)

Hi there - been using Thunderbird for donkeys (since it was Eudora!). A few weeks back I started to get messages from Microsoft that I needed to change security settings as they were no longer supported on 3rd party email handlers like Thunderbird. So I re-created the three accounts I had there and it seemed to be OK, though SMTP did not have the OAUTH2 option available ... and when I tried to use the new SMTPs they wouldn't work. So I reverted to the old settings there and it worked again.

But this morning, with the big update to Thunderbird Nebula, I can no longer send emails from the MS accounts. My Gmail one is still OK ... but whatever I try, I cannot get the MS ones to send emails - I get a failure connecting.

Login to server smtp-mail.outlook.com with username xxxxx@hotmail.com failed.

I checked on MS and the details shown there:

SMTP server name smtp-mail.outlook.com SMTP port 587 SMTP encryption STARTTLS Authentication Method OAuth2/Modern Auth

Are what I have (I did have a different SMTP Server name came up - smtp.office365.com - but that doesn't work either)

So ... where is the issue? Is this a bug in the new Thunderbird setup? Something else? I don't know where to go ...

David

Asked by david854 4 weeks ago

Answered by Toad-Hall 1 week ago

  • Solved

Continuing Problem using websites

I am having a continuing problem using fire fox to access websites. I go to a site to use one of their tools and have issues using or logging in to their site. I will g… (read more)

I am having a continuing problem using fire fox to access websites. I go to a site to use one of their tools and have issues using or logging in to their site. I will go to a site where an accept cookies banner should pop up to continue and nothing pops up so I can't continue. I have tried the disable Enhanced Protection with no change in results. If I use Duck Duck Go, or Edge everything works. Firefox is my default browser, but it appears that you have made a change that is now impacting my ability to use websites. Sometimes things work if I go into Troubleshooting mode, but I can't determine where the problem is. I use Norton as my anti-virus and internet security and have turned it off as part of my troubleshooting but that does not help.

Please provide guidance.

Thank you.

Asked by aviatorone 1 day ago

Answered by aviatorone 1 day ago

  • Solved

SMTP server settings

For months I haven't been able to send emails from my MSN account. I receive mail OK. Two other email clients work fine. SMTP settings are default from TB download. I ha… (read more)

For months I haven't been able to send emails from my MSN account. I receive mail OK. Two other email clients work fine.

SMTP settings are default from TB download. I have a laptop and a PC, both running Win 10 and both had the same problem. I uninstalled and reinstalled TB on the PC and that corrected the problem, however when I did the same on the laptop I still get the error message: Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

Settings are: server name: smtp.office365.com

                     port: 587
            connection Security:  STARTTLS
                     authentication:  OAuth2
                           user name:  ****@msn.com

I've tried the new install 3 times, no joy. I'm trying to understand why one machine works and the other, with the same settings does not. What am I overlooking here?? Thanks for any help, T

Asked by Ted Just-ted 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Constant Mail Delivery Failure

Hello, Is there someone who cam help me fix a 'constant mail delivery failure' issue ? I've been experiencing for a while now that some emails I'm sending get retu… (read more)

Hello,

Is there someone who cam help me fix a 'constant mail delivery failure' issue ?

I've been experiencing for a while now that some emails I'm sending get returned with the 'mail delivery failure' notification.

Recently though I added a new email address to the Thunderbird dashboard, and when I am sending an email from this account I now get a 'mail delivery failure' notification with every email I sent.

I used to shut down my laptop, and restart it again, and usually that enables the email I've tried to send go through.

At this point, with that new email address, this trick doesn't even help anymore.

If there is someone knowledgeable about this topic, and willing to help me out, please do.

Kind regards,

Christiaano

Asked by wtrc 1 day ago

Answered by wtrc 1 day ago

  • Solved

Videos are no longer accessible on the pages of certain websites

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation sant… (read more)

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation santé (www.conversationsante.com) websites. For a few weeks now, the videos are no longer accessible on the pages of these two sites. The window of the video is empty. However, if I try the same link in Google Chrome, it works fine. I've contacted the publishers of these two sites, who tell me that nothing has changed on their sites in recent weeks. He advised me to contact you to find out more. Can you help me? I prefer to use Firefox, which protects my privacy better. Thanks in advance. Regards, Jean-Pierre R.

Asked by jean-pierre.rousseaux 2 days ago

Answered by jean-pierre.rousseaux 1 day ago

  • Solved

Website fails to load

There is a website https //secure.exeloncorp.com/login that will not load using FireFox. It will load using Google Chrome. Is this a function of the Website or FireFox? … (read more)

There is a website https //secure.exeloncorp.com/login that will not load using FireFox. It will load using Google Chrome. Is this a function of the Website or FireFox? Is there a setting in FireFox that will fix it?

Asked by juxizoza 2 days ago

Answered by juxizoza 2 days ago

  • Solved

How can Thunderbird 128 display the subject line with different font colors based on tags?

Hi In Thunderbird version 128, the table view displays the subject line with different font colors based on tags, as shown in the example below. https://assets-prod.su… (read more)

Hi

In Thunderbird version 128, the table view displays the subject line with different font colors based on tags, as shown in the example below.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-30-07-16-08-b0bfa9.png

I’ve seen at Thunderbird's release notes that Thunderbird supports displaying different font colors based on tags in the card view, as shown in the example below.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-30-07-28-44-d4881a.png

However, in my card view, the subject is displayed in white font, and only the tag label is highlighted, as shown in the example below.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-30-07-20-48-f841b4.png

I would like to know if the card view in 128.0.1esr (64-bit) on Windows 11 has the capability to display the subject line with different font colors based on tags. If it does, could you please advise on how to configure it?

Asked by charlee.ch 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Update Crash

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall re… (read more)

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

Asked by micah7 2 days ago

Answered by micah7 2 days ago