All Products Support Forum

Sadly, I am now forced to leave firefox. My passwords are getting "forgotten" more and more each day. Did i get hacked? Few passwords like proton mail I don't actually have anywhere else. Auto-Backup of firefox seems to be of the same day as the original??? So it loses the data then saves it twice? who designed this? I'm angry, not at firefox/mozilla. angry at myself for putting my trust in the first place. Chromium doesn't sync so it leaves me with chrome FFS. Does someone has a magic wand to recover the lost data? login.json is same day as original so not an option.

Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

duplicate of /questions/1446872 thread.

About tab crashes Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

Locking this thread, please continue here: [/questions/1447949]
Every time I open Firefox, it crashes immediately and does not trigger the crash report window. Even though I have checked and enabled the option to send crash reports in the settings, it doesn't work. When I look for crash report logs, it shows that I have not sent any crash reports.I've tried many methods to view the crash report, but it just shows that there are none. I only found this information related to crash reports in the installation files.(you can see it in the picture)，hope someone can answer this question, thank you very much.😭

I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I can't even get an pointer arrow for long enough to exit myself.

On window 10. Thunderbird was up to date.

Tried - restarting computer. Signing out of TB in the crash report box. Can't get into safe mode.

So i wanted to remove borderline between text bar and tab bar. After some googling i manege to do so by console(contl+shift+alt+i), in string "--tabs-navbar-separator-color: light-dark(rgba(0,0,0,.1), rgba(0,0,0,.3));" i change 3 to 0 and borderline gone. But every time i restart browser is all back. Is there any way to make it permanent ?

After the latest update to firefox on android, the Openweb discussion function is missing from at least 3 websites that work on other browsers.

Thedrive.com Twz.com and Newsweek.com

All the above use Openweb discussion function on their websites but firefox does not show them at all.

I checked using Samsung internet browser and the discussions are visible, unlike firefox.

I use ublock extension along with ghostery and privacy badger, but diisabling them or complete removal does not make the discussions visible.

I have deleted the firefox and reinstalled it after the update but the problem persists.

If I want to see the discussions on the thedrive.com or twz.com, I have to use the Samsung internet browser for that.

Could use a fix so I don't have to jump between two browsers.

Hello, I have a weird bug with the firefox browser causing weird graphical glitches only on the main screen when a HDMI cable is plugged in on the duplicate mode. I have found that is is only on firefox and not my desktop or any other programs. Firefox is up to date and the issue is fixed when the HDMI set to extend

I hope you find out why this is happening and fix it swiftly Thank you -Dominic

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked fine when I entered the new password at the prompt when Thunderbird started.

Just now however, I needed to get into my Microsoft account that uses the same password as my Hotmail account. My login to Microsoft failed. Trying to understand why, I looked in Thunderbird at the saved password for Hotmail's server:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All

https://outlook.office.com/POP.AccessAsUser.All 
https://outlook.office.com/SMTP.Send offline_access)

The saved password was a 464 character long ASCII string totally irrelevant to the password I'd selected for Hotmail and Microsoft.

I went through the password change process for Hotmail, was then able to get into my Microsoft account and restarted Thunderbird. As usual, Thunderbird asked for the new password. I entered it and was then able to receive new mail from the Hotmail server in Thunderbird. However, again, the saved password in Thunderbird for Hotmail was not the password I'd entered.

Next, I deleted the saved passwords in Thunderbird, restarted it and this time it prompted me to be sure I'd downloaded it from a reliable source. I've never seen that prompt before. It came with my Linux Mint installation, so I thought it would be safe, but again there's an irrelevant password saved for my Hotmail account.

It's like it eventually changes my password for Hotmail and Microsoft since I can get mail through Thunderbird with the odd password it saves, but if I use what should be my password for Hotmail or my Microsoft account via a web page interface, the password doesn't work.

I'll have to stop using Thunderbird if this continues.

I have a Google Calendar, in which I manage My Tasks. I can't see my existing tasks in Thunderbird, and I can't add new tasks to the Google Calendar. New Task in Thunderbird is greyed out and the field next to it has the writing: "Please select a calendar that supports tasks".

I have seen that many had the same issue and understood that it is linked to how My Tasks in Google Calendar itself works. Is there really no workaround whatsoever?

If not, how can I manage tasks and share them with someone else (who uses Google Calendar or Apple Calendar, but does not use Thunderbird)?

Thanks in advance for your replies!

I'm debugging other problems. I go to troubleshoot mode and come back and my fonts changed.

I head into settings to fix this. Attached the view of my change while debugging to make it really big.

This does nothing. Thunderbird doesn't change the font, the size, nothing.

I'm starting to think I'm losing my mind.

For some reason, recent updates caused my Firefox address bar to misbehave.

I have already murdered the unwanted search engine suggestions which the standard settings failed to kill - I just kept turning things off in about:settings until the garbage feature died.

However, I am still unable to address the most annoying bug.

When I start typing in address bar, the pop-up box with suggestions, rather than attach itself to the bottom of the address bar, goes to some imagined, predefined anchor point which is off screen, somewhere outside the confines of the window. As a result, I see some suggestions, but I no longer see what the hell I'm even typing. I am attaching a screenshot. This is super annoying, as I am literally forced to either use bookmarks, or type out urls in notepad then paste them over.

Anyone can help?

Hello

Since an update from a few days ago (May 2024), my address bar/search bar is now basically outside of my PC screen, see here: https://vimeo.com/948314161

It's not a local problem, it's also happening on other PCs/Laptops I have.

How can I fix this? PS should the answer be that I need an add-on or anything like that, then it's bye bye Firefox, hello Chrome

Thank you

I have two Google (yes, Google, not gmail) accounts. When setting up my gmail in Thunderbird, I was prompted to enter the Google account. I have entered the wrong one. Consequently, I cannot access my gmail: "Unable to log in at server. Probably wrong configuration, username or password."

I have tried all ways I have found in this forum to get rid of it again, such as editing the prefs file, but to no avail.

How can I remove the Google account from the Thunderbird settings to be able to insert the new one?

Thanks for your help in advance, Matt

Attached image, how is it possible that Thunderbird allows Bit Defender to install a spam add on and then protects it to so I can't remove the add on ?

This is just mind boggling.

Further, there is a "Why" link which should explain any logic to doing this, note there is not, and it explains nothing of the sort.

I have better things to do than run behind thunderbird to delete an extension which thunderbird has allows to "Can't be removed".

Is thunderbird with us ? or against us ?

Hello everyone,

I've been experiencing an issue with my website when viewed on Mozilla Firefox. Some elements seem to be rendering incorrectly or not displaying at all. I've tested the website on other browsers, and it appears to be working fine there. Could someone help me troubleshoot this problem? Any insights or suggestions would be greatly appreciated. Details Website URL: https://greenryenthusiast.com/where-is-the-best-spot-to-spray-starter-fluid-on-a-snowblower/ Description of the Issue: When accessing my website on Mozilla Firefox, certain images and stylesheets are not loading properly. Additionally, the navigation menu appears to be misaligned, overlapping some of the content on the page. This issue is consistent across multiple pages of the website. Steps Taken to Resolve the Issue: I've tried clearing the browser cache and cookies, as well as testing the website on different devices and networks to rule out any local issues. However, the problem persists only on Mozilla Firefox. Browser Version: Mozilla Firefox version 98.0.1 (64-bit) Screenshots or Error Messages: Attached below are screenshots illustrating the rendering issues encountered on Mozilla Firefox. Additionally, there are no specific error messages displayed; the elements simply fail to load or display incorrectly.

𝐇𝐨𝐰 𝐭𝐨 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐓𝐡𝐮𝐧𝐝𝐞𝐫𝐛𝐢𝐫𝐝 As a regular here, I have frequently seen requests on how to prevent updates to Thunderbird. For most people, I believe the option found at Settings>General is sufficient. I also believe the default setting to automatically apply updates is appropriate if users do periodic backups. But I respect there are those who have strong feelings on the topic, and those who run a business and rely on stability more than new features. I acknowledge this information may be available elsewhere, and possibly superior in its approach, but this does work. So, here are the steps:

-   Create a simple text file called policies.json 
-   Enter this text into the file: 

  {
     "policies": {
        "ManualAppUpdateOnly": true,
        "AppAutoUpdate": false,
        "AppUpdateURL": "https://yoursiteisnothere.com"
      }
   }

- create a folder named ‘distribution’ and store it in the folder where thunderbird.exe resides. For Windows, that would be normally be C:\Program Files\Mozilla Thunderbird\ or C:\Program Files (x86)\Mozilla Thunderbird\
- place the file called policies.json in the distribution directory
- start Thunderbird 
- to verify this, click Settings>General and scroll down to Updates. There, you should see the words, 
          “Failed to check for updates.”  (See attached screenshots for examples.)

If you later decide you want an update, the file or folder must be removed or renamed. If changes are made while Thunderbird is running, you must exit and restart for the change to take effect.

NOTE: My suggestion to persons using this technique is to, at least twice per year, download the latest version, test to your satisfaction along with any addon updates. The intent is to stay relatively current for releases, security, and support. To never update is not recommended.