All Products Support Forum

Since the latest Firefox update, I cannot make Google my homepage on a Lenovo AIO. It is driving me crazy. Firefox will only accept its own homepage for the homepage which I don't want. This does not happen on my other computers. What is up with this?

Firefox keeps crashing; here are crash IDs:

Crash ID: bp-70b39439-c1f8-4de1-ae47-2a5160210430 Crash ID: bp-93d76cd2-ba07-4f63-81b4-460c40210121

I try shift+firefox to get into "refresh"; it crashes then too. Version of Windows 10 is 1909.

Does anyone know what may be happening?

I apparently changed some setting so now every tab reopened with TAB Manager must be manually logged into each time I close and reopen them in firefox. What is the setting I must change to restore the previous functionality.

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which is somewhat similar to the issue I am having. I tried disabling WebGL, tweaking security.sandbox.content.level, reinstalling, checking my add-ons, and rebooting my macbook (macOS 10.13.6). The same thing happens on safari, but not chrome.

The crash reason stated is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Here are the crash reports: bp-e8779820-e621-4739-a43e-e392a0210505 bp-29a6f662-0f4c-44d4-afbd-5e5900210505 bp-9ce6f8a8-6ddf-4771-824e-f94280210505

I use Thunderbird for all emails and for some reason this morning, nothing is coming in. It just says Checking inbox for messages but it also tells me there are 103 emails from the account?

Help would be greatly appreciated

So i reset my pc yesterday and forgot to save logins.json because i thought passwords saved on your profile... turns out not and i have tried so many data recovery apps, i cannot find it. i used the smart password on almost everything... i dont know what to do

I cannot type and reply to my webmail in RCN webmail when I use Firefox. My RCN works fine in other search engines like Google, Edge and IE. Can you assist in fixing the problem? Thank you.

gcarter656@starpower.net

I updated Thunderbird and the Send key is missing. Why is the Send key missing? How do I get a Send link on the toolbar?

I don't know what version I have now because the drop-down "About Thunderbird" doesn't work. Neither does the drop-down "Options".

1. Is it allowed to use the Mozilla VPN account with the VPN-Client on my Asus router? 2 If the answer is yes, than I would need a. Server address b. Protocol (UDP / TCP) c. Authorization Mode (TLS / Static Key) aso..

Thanks.

According to the update history found in Thunderbird version 88.0b2 (32-bit), I received an automatic program update on March 26, 2021. Immediately after the update, I could no longer send emails. I can RECEIVE emails, but nothing will SEND. Messages just sit there with the green "sending" bar. I have let it sit there for two hours at a time to see what happens, and the message goes nowhere. Yesterday, I spent an hour with a very savvy tech support person from EarthLink to make sure the problem was not with the EarthLink server. He took remote control of my computer and looked through all of the Thunderbird SMTP settings (which I had already checked and rechecked multiple times), and he also checked everything on the server end. I am able to send messages perfectly through EarthLink's Webmail portal, and he verified that my email address is not being blocked by EarthLink. The conclusion is that the problem is with Thunderbird, not EarthLink's server, especially since it happened after a Thunderbird update.

I shut off both my antivirus software (Avira version 1.1.46.16549) and my firewall (standard with Windows 10 Home), but it did not resolve the problem. At some point while I was trying different things, the SMTP password disappeared from my "saved logins," and I can't find a way to put it back. (I've attached several screenshots of the settings.)

I also tried to remove the remaining password for the POP setting in order to prompt Thunderbird to request a password after restarting. I entered my password upon request, but it did not resolve the problem. I'm out of ideas as to how to fix this. I have important business and personal emails to reply to, and I've lost a week trying to figure out this conundrum. Thank you in advance for any and all suggestions on next steps.

The following is information from the "Troubleshooting" section in Thunderbird:

 Application Basics

   Name: Thunderbird
   Version: 88.0b2
   Build ID: 20210330220818
   Distribution ID:

   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Thunderbird/88.0
   OS: Windows_NT 10.0 19041

   Launcher Process: Disabled forcibly
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.earthlink.net:110, 2, 4
     OUTGOING: , smtpauth.earthlink.net:587, 2, 4, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Web Content: 1 / 8
     Extension: 1
     GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Avira Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)

     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x5912
     Driver Version: 26.20.100.7925
     Driver Date: 2-19-2020
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 00000000
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): none
     CMSOutputProfile: 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
     Display0: 1600x900@60Hz : Intel(R) HD Graphics 630
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     GPUProcessPid: 2740
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

     Decision Log
     OMTP: disabled by default: Disabled by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Center (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Front (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Side (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Subwoofer (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Profiles\ocibcyo6.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   accessibility.lastLoadDate: 1510439058
   browser.cache.disk.amount_written: 1109063
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.telemetry_report_ID: 4
   browser.search.region: US
   extensions.lastAppVersion: 88.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 85.0
   gfx.crash-guard.d3d11layers.deviceID: 0x5912
   gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.7925
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.0
   gfx.crash-guard.d3d11video.deviceID: 0x5912
   gfx.crash-guard.d3d11video.driverVersion: 26.20.100.7925
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 88.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x5912
   gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.7925
   idle.lastDailyNotification: 1617398605
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1617305351
   places.history.expiration.transient_current_max_pages: 112348
   plugin.flash.arch: x86-msvc
   plugin.flash.blockliststate: 0
   plugin.flash.desc: Shockwave Flash 32.0 r0
   plugin.flash.lastmod_hi: 374
   plugin.flash.lastmod_lo: 1224864929
   plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_465.dll
   plugin.flash.version: 32.0.0.465
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1617390878
   security.remote_settings.intermediates.checked: 1617390878
   security.sandbox.content.tempDirSuffix: {9dbdf96e-bd3a-4ebb-b903-b8d12a9b6836}
   security.sandbox.plugin.tempDirSuffix: {f2a536d6-025b-4a50-bd6f-0557d3748ed7}
   signon.importedFromSqlite: true
   signon.usage.hasEntry: true
   storage.vacuum.last.index: 0
   storage.vacuum.last.places.sqlite: 1617398606
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: false

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UIAUTOMATION|

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.30
     4.30

     NSS
     3.63
     3.63

     NSSSMIME
     3.63
     3.63

     NSSSSL
     3.63
     3.63

     NSSUTIL
     3.63
     3.63

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\jewel\AppData\Local\Thunderbird\Profiles\ocibcyo6.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Printing

 Modified print settings

   print_printer: Canon MX490 series Printer
   print.printer_Canon_MX490_series_Printer.print_bgcolor: false
   print.printer_Canon_MX490_series_Printer.print_bgimages: false
   print.printer_Canon_MX490_series_Printer.print_duplex: 0
   print.printer_Canon_MX490_series_Printer.print_edge_bottom: 0
   print.printer_Canon_MX490_series_Printer.print_edge_left: 0
   print.printer_Canon_MX490_series_Printer.print_edge_right: 0
   print.printer_Canon_MX490_series_Printer.print_edge_top: 0
   print.printer_Canon_MX490_series_Printer.print_evenpages: true
   print.printer_Canon_MX490_series_Printer.print_footercenter:
   print.printer_Canon_MX490_series_Printer.print_footerleft: &PT
   print.printer_Canon_MX490_series_Printer.print_footerright: &D
   print.printer_Canon_MX490_series_Printer.print_headercenter:
   print.printer_Canon_MX490_series_Printer.print_headerleft: &T
   print.printer_Canon_MX490_series_Printer.print_headerright: &U
   print.printer_Canon_MX490_series_Printer.print_in_color: true
   print.printer_Canon_MX490_series_Printer.print_margin_bottom: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_left: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_right: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_top: 0.5
   print.printer_Canon_MX490_series_Printer.print_oddpages: true
   print.printer_Canon_MX490_series_Printer.print_orientation: 0
   print.printer_Canon_MX490_series_Printer.print_page_delay: 50
   print.printer_Canon_MX490_series_Printer.print_paper_data: 1
   print.printer_Canon_MX490_series_Printer.print_paper_height: -1.00
   print.printer_Canon_MX490_series_Printer.print_paper_name:
   print.printer_Canon_MX490_series_Printer.print_paper_size_unit: 0
   print.printer_Canon_MX490_series_Printer.print_paper_width: -1.00
   print.printer_Canon_MX490_series_Printer.print_resolution: 600
   print.printer_Canon_MX490_series_Printer.print_reversed: false
   print.printer_Canon_MX490_series_Printer.print_scaling: 1.00
   print.printer_Canon_MX490_series_Printer.print_shrink_to_fit: true
   print.printer_Canon_MX490_series_Printer.print_to_file: false
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_bottom: 20
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_left: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_right: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_top: 12

I use Thunderbird to connect to my ISP ( Plusnet ) and since the upgrade to TB ver 78.10.0 a couple of days ago, when prompted, I have been unable to connect properly to the incoming mail server at Plusnet, mail.plus.net. TB says it is connected to the server, but I never get the password prompt, and eventually it times out and I am unable to read or download my emails through TB. I am using POPmail on Port 110 on mail.plus.net with no security set. I connect to the outgoing mail server fine and I can send emails from the laptop (running latest version of Windows 10). I have talked to Plusnet, and they have not been able to identify anything at their end. Are there any TB issues that you are aware of that could be causing this. My email is john@johnwelch.plus.net.

Regards John

Currently in every ( major ) calendar application out there: Google Calendar, Apple Calendar, Microsoft Outlook there is a way ( once someone sends a calendar invite ) to suggest another time. In Mozilla Thunderbird Lightening this is not possible.

Today, you have to message whoever sent a calendar invite and ask them to change it and this is a lengthy and many clicks waste of time effort. Lightening should be like any other package:

  - ( check mark ) Accept, 
  - ( question mark ) Tentative : with a drop down for propose reschedule  and then allow for a date and start time & end time change which can be sent back to the creator only. 
  - ( X mark ) Decline 
  - ( ! mark ) Propose Alternative 

Without this functionality changing meeting times with Thunderbird Lightening is VERY time consuming!

How long will it take to see this basic functionality in the next version of Thunderbird Lightening. Can't believe in 2021 such a piece of functionality is not standard.

Over the last 8 weeks or so, I have problems with Firefox displaying chess.com website. The problem is chess.com home page loads but the live play with 3D chess board page no longer displays the board fully (top edge cut off) & some other chess.com pages fail to load properly or fully (articles pages and opening analysis pages). I have cleared my browser history & tried reinstalling Firefox (& tried resetting my router) but with no effect. If I use an alternative browser chess.com site works fine & as a long time Firefox user I would prefer to continue with Firefox, but this issue means I will now access chess.com on an alternate browser! Any help gratefully received to help fix this, thanks, I look forward to a positive reply!

Beginning today, May 5, Excel files do not display correctly when viewing via Firefox web browser. I can open excel files for editing in Microsoft Edge, and they work/display correctly. In Firefox, I can edit, but can't view the spreadsheet wholly. It was fine yesterday.