All Products Support Forum

Unable to upgrade to Firefox version 100. I click the link in my Firefox email and, there, am prompted to go to the App Store. When I go to the App Store and select “0pen”, nothing happens.

Thank you.

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

My Tbird no longer shows me a "Send" button once I have written a new email or am trying to reply to a received email. I've searched for possible settings regarding this, but have not located any in Tbird's help section. How can I repaid this loss?

For IMAP servers, the default action of Thunderbird's shift-delete is to bypass Trash and mark the message as deleted on the server. Thunderbird then does not show messages that are marked as deleted. This is fine if you are only using Thunderbird because the emails don't appear in Trash and don't appear in the folder they were deleted from.

However, if you are using other mail clients eg Outlook Mobile, Samsung Email client, webmail, these mail clients do not seem to recognise the "marked as deleted" attribute (whatever that is) and they still show the email. So if I shift-delete a mail in Thunderbird these other clients still show the email plus I do not actually save any disk space.

In Thunderbird if I just delete an email (not shift-delete) then the mail is moved to Trash and is actually no longer in the original folder. It is not just marked as deleted from the original folder, it is actually gone. So these other mail clients, also can no longer see the mail.

How can I get Thunderbird to actually delete a mail when I use shift-delete instead of just marking it as deleted? I don't want to have to wait till I exit Thunderbird.

I have tried setting mail.imap.expunge_after_delete to true and mail.imap.expunge_option to 1 but these seem to have no effect

As of two to three days ago (ca 20/05/22) when navigating to a website (regardless of whether it has been previously visited or not) a message appears stating "PK not found (e1)". I have to click it in order to view the website. Sometimes the message also has a checkbox stating "Allow notifications like this from www.example.com to take you to their tab". I am using the latest FFox 100.0.2 and am fairly sure the problem started after the update before the last one (the last one was this morning 22/05/22).

Hello. I don't know which Firefox release broke this essential feature. The problem started after I enabled Aero in my Windows 7 system. It happens often if I have an open tab with https://www.o2tv.cz/ which uses some DRM to play TV content.

This has happened to me on 3 different computers.

Today, I installed Modicia linux operating system on a new computer. Then, I installed Firefox browser. I logged into Firefox the normal way and all my book marks and passwords etc... were imported into the browser, but when I clicked the "Home" button, my customized home page was gone. There were just a couple buttons pre-configured to whatever the default thing is showing twitter and 2 or 3 other buttons, but not what I had spent 3 hours configuring on my other computers. This has only happened on a new install of Firefox.

When I went back to my old computer and started Firefox, they were all gone!!! All of them. How do I get them back without programming each individual button all over again? The picture shows what it looks like NOW. Before installing Firefox on this new computer, all 32 buttons on my home page were individually configured with URLs and custom icons. Walt

Hello, my saved passwords from the Firefox browser on my laptop doesn't sync to my android phone, android tablet, or my iPad.

It only seems to be the passwords that aren't syncing. I've tried pairing with the qr code and pairing by signing in with email. My passwords aren't syncing. I've changed browser and auto fill settings on my devices to Firefox. It's still not working. Please help.

I have an account with Spectrum that I used for years. Now I've added a second Spectrum account, but I don't know how to navigate to it. I looked in Tools>Preferences but didn't find anything there.

TIA for your help. SweetTasha

I used to be able to get on Amazon with no problems using Firefox. Lately, the website is all chopped up. Blue words with underlining appears on the pages. I can view Amazon just fine under Safari.

As far as my current understanding of it, the so called "activity manager" seems to be more of an "activity monitor", in that, after bringing it up, I've tried right clicking on it, and various things, to allow me to "manage" activities, but have been unsuccessful. Does it just show the results of activities, i.e. monitor them? Or can activities actually be managed from the "activity manager"?

Hi,

I am on v100 on iOS (iPad and iPhone). I noticed that in the Recently Visited list on a homepage I can see history from my private browsing included. It's really worrying as I don't see those items in the browsing history.

Regards,

Ben

Hello, I'm using Firefox 100.0.2 (OS: Ubuntu 20.04). It is not possible to manage if/when firefox updates are installed. In the options-section, there are some information about the current version number, however no chance to configure anything update-related. Updates just happens automatically and interrupt current sessions, leading to spontaneous (and surprising) dysfunction of the opened browser. That's very annoying in case of video conferencing, for example, because it is not possible to open any new tab or windows, always the note there "you have to restart firefox now" - in practice, just like a crashing error. And, the suggested restart does not re-open the current opened tabs/URLs!

Furthermore, within some updates, my language settings get lost, so it turns to English language automatically and I always must add my language packet manually again and again. Thats really annoying and maybe completely disruptive for people that are not able to read in English!

Is there any chance to come over this? Otherwise I guess I must leave using firefox as browser, however this would be not the aim I actually follow. Thx!

After a recent upgrade of Thunderbird, I am getting the following message: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity ------------" In addition to no links being "live" in received messages that are in my Inbox, there are no longer options available to "reply" or "forward" etc.!

I haven't a CLUE how to troubleshoot this and have never had this problem before in the 3 years I've used Thunderbird?

Suddenly anytime I use youtube or gmail it loads very slow. I have tried flushing dns, reinstalling firefox but no matter what it just hangs and doesn't load. For example I'll click on a youtube video and it will say I'm offline or on gmail if I try to compose an email it says to retry because it breaks.