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I cannot get to the site to open my email


i have been using firefox for my email for my business. today it said there was an error trying to get to the website. how can i restore so i can get to my emails

Additional System Details

This happened

Every time Firefox opened

This started when...


Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • 5.1.10411.0
  • Unity Player 3.4.0f5
  • Adobe Shockwave for Director Netscape plug-in, version
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

First, please update to Firefox 15.0.1 (Update Firefox to the latest version). This is critical to receive all stability and security updates.

After that, if you are still having trouble, try to Reset Firefox. Reset Firefox – easily fix most problems