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Email with confirmation link does't arives.

Posted

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did. I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately. Why i do not get the confirmation email?
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FredMcD
  • Top 10 Contributor
4399 solutions 61752 answers

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Forum response - Firefox Sync Verification Email FAQs | Contributors Help

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder. [https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Forum response - Firefox Sync Verification Email FAQs | Contributors Help] https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
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Question owner

OK, i will try to wait for 24+ hours, before trying again and again and again...

OK, i will try to wait for 24+ hours, before trying again and again and again...
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Question owner

No nothing. Why the e-mail do not arrives in my inbox. (check spam bazilion times).

I'm following instruction, I have my phone witch is my 2 factor. And email don't comse why?

No nothing. Why the e-mail do not arrives in my inbox. (check spam bazilion times). I'm following instruction, I have my phone witch is my 2 factor. And email don't comse why?
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FredMcD
  • Top 10 Contributor
4399 solutions 61752 answers

I called for an administrator.

I called for an administrator.
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AliceWyman
  • Moderator
241 solutions 2619 answers
Check these articles for anything useful: * [[I'm having problems with my Firefox Account]] * [[I'm having problems confirming my new Firefox Account]] * [[I've lost my Firefox Sync account information - What to do]] * [[Secure your Firefox Account with two-step authentication]] * [[Reset your Firefox Account password with Recovery Keys]] * [[What if I'm locked out of Two-Step Authentication?]] You can also create a [https://bugzilla.mozilla.org bugzilla.mozilla.org] account and file a bug report under the Cloud Services product, Server: Firefox Accounts component. You can use [https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server%3A%20Firefox%20Accounts this link].

Modified by AliceWyman

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