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Email with confirmation link does't arives.

  • 12 replies
  • 2 have this problem
  • 111 views
  • Last reply by AliceWyman

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Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

All Replies (12)

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Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Forum response - Firefox Sync Verification Email FAQs | Contributors Help

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

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OK, i will try to wait for 24+ hours, before trying again and again and again...

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No nothing. Why the e-mail do not arrives in my inbox. (check spam bazilion times).

I'm following instruction, I have my phone witch is my 2 factor. And email don't comse why?

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I called for an administrator.

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Modified by AliceWyman

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Disregard please. I've had a major brain cramp. Untied it and problem solved. It WAS a mistyped email in my case.

Modified by Chris Merchant

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Disregard please.

Modified by Chris Merchant

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It seems if you have not logged in for a while your account is disabled and the confirmation code is not sent. When you reset your password it reactivated the account and you can then log in again. Not sure why this is.

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Why is this thread even still open?

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Chris Merchant said

Why is this thread even still open?

The thread is open as you've posted in someone else's question thread. To stop receiving email updates, select "Stop email updates" at the top right of this page.

OP's issue is still to be resolved.

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I think you're missing my point. I'm well aware that I can unsubscribe from it. In most forums after this length of time with the OP having already solved the issue, and no one else posting they still have the same issue, the thread would have been closed long ago. Not left open for others to speculate on possible reasons for the problem, which may or not be useless.

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Support threads are closed 180 days from the creation date (ref.) so this thread will auto-close two months from today. See also Mozilla Support rules and guidelines on posting support requests.