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HELP no new password message ever arrives

Posted

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged.

We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

For some months, I've tried to sign into my firefox account. It tells me you send new password email, but non ever arrives. Tonight when I started trying to figure out why we are having such troubles, I got your "please donate" messages, and decided we could do that. At this point, I'm not so sure I'm glad I did sigh. Still not able to sign in, still no new password email, and when i clicked "refresh my firefox", it deleted all my add-ons. Hubby finally gave up an hour ago and went to bed. His Windows 8 laptop was working so slow he was discouraged. We've used firefox for about 15 years, and have been very happy -- except when new updates come out and we have no clue what happened nor what to do.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Foxit Reader Plug-In For Firefox and Netscape
  • Ganymede Technologies
  • Google Update
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Musicnotes Viewer plugin 1.19.0 For more information visit www.musicnotes.com
  • PDF Architect 3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • ScorchPlugin
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

new password email, but non ever arrives

Such e-mail is always sent to the address on file with the web site.

Check your user profile at the site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors


when i clicked "refresh my firefox", it deleted all my add-ons

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


His Windows 8 laptop was working so slow

https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding


except when new updates come out

Because of many issues with updates, I don't update until some time later while watching this forum for issues.

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.

'''''new password email, but non ever arrives''''' Such e-mail is always sent to the address on file with the web site. Check your user profile at the site. Any username/password issues should be posted here with '''password''' in the heading, https://support.mozilla.org/en-US/forums/contributors ------------- '''''when i clicked "refresh my firefox", it deleted all my add-ons''''' '''[https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refresh Firefox]''' {web link} is a '''LAST RESORT ! !''' Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs. Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' ---------------- '''''His Windows 8 laptop was working so slow''''' '''https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' ----------- '''''except when new updates come out''''' Because of many issues with updates, I don't update until some time later while watching this forum for issues. Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced,''' Select '''Update.''' Check the settings.