How to troubleshoot security error codes on secure websites
On websites which are supposed to be secure (the URL begins with "https://"), Firefox must verify that the certificate presented by the website is valid. If the certificate cannot be validated, Firefox will stop the connection to the website and show a "Your connection is not secure""Warning: Potential Security Risk Ahead" error page instead.
This article explains why you might see SEC_ERROR_UNKNOWN_ISSUER, MOZILLA_PKIX_ERROR_MITM_DETECTED or ERROR_SELF_SIGNED_CERT error codes on an error page and how to troubleshoot it.
- For other error codes on the "Your connection is not secure""Warning: Potential Security Risk Ahead" error page, see the What do the security warning codes mean? article.
Table of Contents
- 1 What does this error code mean?
- 2 The error occurs on multiple secure sites
- 3 The error occurs on one particular site only
What does this error code mean?
During a secure connection, a website must provide a certificate issued by a trusted certificate authority to ensure that the user is connected to the intended target and the connection is encrypted. If you click the button on a "Your connection is not secure""Warning: Potential Security Risk Ahead" error page and you see the error code SEC_ERROR_UNKNOWN_ISSUER or MOZILLA_PKIX_ERROR_MITM_DETECTED, it means that the provided certificate was issued by a certificate authority that is not known by Firefox and therefore cannot be trusted by default.
The error occurs on multiple secure sites
In case you get this problem on multiple unrelated HTTPS-sites, it indicates that something on your system or network is intercepting your connection and injecting certificates in a way that is not trusted by Firefox. The most common causes are security software scanning encrypted connections or malware listening in, replacing legitimate website certificates with their own. In particular, the error code MOZILLA_PKIX_ERROR_MITM_DETECTED indicates that Firefox is able to detect that the connection is intercepted.
Third-party antivirus software can interfere with Firefox's secure connections. We recommend uninstalling your third-party software and using the security software offered for Windows by Microsoft:
If you do not want to uninstall your third-party software, you could try reinstalling it, which might trigger the software into placing its certificates into the Firefox trust store again.
Here are some alternative solutions you can try:
In Avast or AVG security products you can disable the interception of secure connections:
- Open the dashboard of your Avast or AVG application.
- Go to and click on > > .
- Scroll down to the Configure shield settings section and click on .
- Uncheck the box next to
and confirm this by clicking .
- In older versions of the product you'll find the corresponding option when you go to> > and click next to
See the Avast support article Managing HTTPS scanning in Web Shield in Avast Antivirus for details. More Information about this feature is available on this Avast Blog.
In Bitdefender security products you can disable the interception of secure connections:
- Open the dashboard of your Bitdefender application.
- Go to and in the section click on .
- Toggle off the Encrypted Web Scan setting.
- In older versions of the product you can find the corresponding option labelled Scan SSL when you go to >
In Bitdefender Antivirus Free it's not possible to control this setting. You can try to repair or remove the program instead when you're having problems accessing secure websites.
For corporate Bitdefender products, please refer to this Bitdefender Support Center page.
In Bullguard security products you can disable the interception of secure connections on particular major websites like Google, Yahoo and Facebook:
- Open the dashboard of your Bullguard application.
- Click on Advanced view on the top right of the panel. and enable the
- Go to > .
- Uncheck the option for those websites which are showing an error message.
In ESET security products you can try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article.
Affected users of Kaspersky should upgrade to the most recent version of their security product, as Kaspersky 2019 and above contain mitigations for this problem. The Kaspersky Downloads page includes "update" links that will install the latest version free of charge for users with a current subscription.
Otherwise, you can also disable the interception of secure connections:
- Open the dashboard of your Kaspersky application.
- Click on on the bottom-left.
- Click and then .
- In the Do not scan encrypted connections option and confirm this change. section check the
- Finally, reboot your system for the changes to take effect.
Family Safety settings in Windows accounts
In Microsoft Windows accounts protected by Family Safety settings, secure connections on popular websites like Google, Facebook and YouTube might be intercepted and their certificates replaced by a certificate issued by Microsoft in order to filter and record search activity.
Read this Microsoft FAQ page on how to turn off these family features for accounts. In case you want to manually install the missing certificates for affected accounts, you can refer to this Microsoft support article.
Monitoring/filtering in corporate networks
Some traffic monitoring/filtering products used in corporate environments might intercept encrypted connections by replacing a website's certificate with their own, at the same time possibly triggering errors on secure HTTPS-sites.
If you suspect this might be the case, please contact your IT department to ensure the correct configuration of Firefox to enable it working properly in such an environment, as the necessary certificate might have to be placed in the Firefox trust store first. More information for IT departments on how to go about this can be found in the Mozilla Wiki page CA:AddRootToFirefox.
Some forms of malware intercepting encrypted web traffic can cause this error message - refer to the article Troubleshoot Firefox issues caused by malware on how to deal with malware problems.
The error occurs on one particular site only
In case you get this problem on one particular site only, this type of error generally indicates that the web server is not configured properly. However, if you see this error on a legitimate major website like Google or Facebook or sites where financial transactions take place, you should continue with the steps outlined above.
Certificate issued by a authority belonging to Symantec
After a number of irregularities with certificates issued by Symantec root authorities came to light, browser vendors including Mozilla are gradually removing trust from these certificates in their products. In a first step, Firefox 60 will no longer trust certificates chaining up to Symantec root authorities (including all Symantec brands GeoTrust, RapidSSL, Thawte, and VeriSign) which were issued before 2016-06-01. In Firefox 63 this removal of trust will be extended to all Symantec certificates regardless of their issuing date.
MOZILLA_PKIX_ERROR_ADDITIONAL_POLICY_CONSTRAINT_FAILED will be the primary error but with some servers, you may see the error code SEC_ERROR_UNKNOWN_ISSUER instead. In any case, if you come across such a site you should contact the owner of the website to inform them of that problem. We strongly encourage operators of affected sites to take immediate action to replace these certificates.
For more information on this issue, see Mozilla's blog post Distrust of Symantec TLS Certificates.
Missing intermediate certificate
On a site with a missing intermediate certificate you will see the following error description after you click onon the error page:
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
The website's certificate might not have been issued by a trusted certificate authority itself and no complete certificate chain to a trusted authority was provided either (a so-called "intermediate certificate" is missing).
You can test if a site is properly configured by entering a website's address into a third-party tool like SSL Labs' test page. If it is returning the result "Chain issues: Incomplete", a proper intermediate certificate is missing. You should contact the owner of the website you're having troubles accessing to inform them of that problem.
On a site with a self-signed certificate you will see the error code ERROR_SELF_SIGNED_CERT and the following error description, after you click onon the error page:
A self-signed certificate that wasn't issued by a recognized certificate authority is not trusted by default. Self-signed certificates can make your data safe from eavesdroppers, but say nothing about who the recipient of the data is. This is common for intranet websites that aren't available publicly and you may bypass the warning for such sites.
Bypassing the warning
If the website allows it, you can bypass the warning in order to visit the site, even thought its certificate is not being trusted by default:
- On the warning page, click .
- Click . The Add Security Exception dialog will appear.
- Read the text describing the problems with the website. You can click in order to closer inspect the untrusted certificate as well.
- Click if you are sure you want to trust the site.
- On the warning page, click .
- Click .