Hi there, The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you have a question we can help, but we can't access or change your account. Please take a look at those articles and see if they help: [[I'm having problems with my Mozilla account]] [[What if I'm locked out of Two-Step Authentication?]] [[Set up two-factor authentication on your Mozilla account]] [[Change your two-step authentication device for your Mozilla account]]