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Thunderbird crashes shortly after starting, with the message: We're Sorry Thunderbird had a problem and crashed etc.

The details are below: I noticed that when I click "About Thunderbird" it seems to try to update the version and immediately crashes, otherwise it takes a little longer before it crashes (less than 1 minute) The current version is 128.5.2esr Please help!

Chuck cpaulien@gmail.com (This is my wife's computer. Her email is jzpaulien@gmail.com Because of this problem, please send replies to cpaulien@gmail.com)

BuildID: 20241210220830 CrashTime: 1736879794 InstallTime: 1734631311 ModuleSignatureInfo: {"Bitdefender SRL":["gemmauf32.dll","atcuf32.dll","bdhkm32.dll"],"Microsoft Windows":["MMDevAPI.dll","dxgi.dll","InputHost.dll","DWrite.dll","pcacli.dll","sppc.dll","slc.dll","appresolver.dll","mlang.dll","Windows.StateRepositoryPS.dll","Windows.Shell.ServiceHostBuilder.dll","actxprxy.dll","edputil.dll","usermgrcli.dll","rmclient.dll","wpnapps.dll","msvcp110_win.dll","policymanager.dll","ntshrui.dll","cscapi.dll","OneCoreCommonProxyStub.dll","linkinfo.dll","AudioSes.dll","Windows.Security.Integrity.dll","d3d11.dll","dataexchange.dll","OneCoreUAPCommonProxyStub.dll","explorerframe.dll","xmllite.dll","d2d1.dll","directmanipulation.dll","BCP47mrm.dll","Windows.Globalization.dll","dcomp.dll","twinapi.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","WindowManagementAPI.dll","sxs.dll","Bcp47Langs.dll","Windows.UI.dll","winrnr.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","resourcepolicyclient.dll","wscapi.dll","avrt.dll","devobj.dll","dbgcore.dll","ColorAdapterClient.dll","mscms.dll","dhcpcsvc6.DLL","ktmw32.dll","wsock32.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","dwmapi.dll","FWPUCLNT.DLL","dnsapi.dll","urlmon.dll","dhcpcsvc.dll","winnsi.dll","mswsock.dll","ondemandconnroutehelper.dll","iertutil.dll","rasadhlp.dll","BitsProxy.dll","npmproxy.dll","sfc_os.dll","usp10.dll","msxml6.dll","netprofm.dll","CRYPTBASE.DLL","winsta.dll","propsys.dll","apphelp.dll","profapi.dll","ntmarta.dll","wldp.dll","srvcli.dll","netutils.dll","mpr.dll","umpdc.dll","windows.storage.dll","msasn1.dll","kernel.appcore.dll","wininet.dll","sspicli.dll","powrprof.dll","winmm.dll","version.dll","uxtheme.dll","winhttp.dll","comctl32.dll","IPHLPAPI.DLL","userenv.dll","wtsapi32.dll","secur32.dll","msimg32.dll","dbghelp.dll","win32u.dll","imm32.dll","ucrtbase.dll","ole32.dll","nsi.dll","ws2_32.dll","shell32.dll","msvcrt.dll","advapi32.dll","kernel32.dll","gdi32full.dll","SHCore.dll","wintrust.dll","bcrypt.dll","rpcrt4.dll","shlwapi.dll","bcryptPrimitives.dll","msvcp_win.dll","psapi.dll","sechost.dll","KERNELBASE.dll","oleaut32.dll","cfgmgr32.dll","user32.dll","clbcatq.dll","setupapi.dll","combase.dll","crypt32.dll","msctf.dll","gdi32.dll","ntdll.dll","resourcepolicyclient.dll","ieframe.dll","KBDUS.DLL","LOGONCLI.DLL","WKSCLI.DLL","SAMCLI.DLL","NETAPI32.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr StartupTime: 1736878901 SubmittedFrom: Client Throttleable: 1 UptimeTS: 893.0 Vendor: Version: 128.5.2 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Hello all again. Thanks for past help.

For the TB 115 I am using I have duplicate emails and I have loaded the add on from Eyal Rozenberg.

And this is going to be a super stupid question. How do I get it to run. I have it in the settings with the Flag blue on. I have looked at the default wrench settings.

But nothing happens. I see that I can add a short cut but cannot figure out how to do it.

Yes I have attempted to do online research but cannot see it. I am sure it is like 2 steps.

Sorry for my questions and thank you for your kind responses.

The reason is I have too many duplicate emails that I cannot even compact my email boxes. I have many years of emails on this tb 115.

thank you

A few weeks ago after an automatic update I ended up having Thunderbird version 131.0.1 installed, I have no idea how this happened. On opening I get a message telling me I shouldn't be using a beta version and that I should revert to the latest general release version (128.4)

Today when I had some free time I downloaded 128.4 and installed it. On opening it it says that I can't use a profile file from a later version with the earlier version. Is there a way to recover from this WITHOUT having to set up the whole profile again from scratch.

Meanwhile I have done a system restore so I am back with 131.0.1 It has not given me any problems so far. Is there a new general release version imminent that will get me back on track?

I would appreciate any help I am not a computer expert, just a user, and find Thunderbird a very good email client.

David Gould

moi j'aimerais que vos arrêter de me prendre pour un jambon parc que je voudrais avoir cette appli mais vous aller me demander le numéro donc moi je vous dirais non parce que vous penser que l'intelligente artificiel vous aide mais vous faite erreurs je voudrais que vous désinstaller l'intelligente artificiel

cordialement

                                                    lyam charpiot

Feature request: a way to easily backup & restore settings, allowing clean reinstallation without having to manually enter frequently used sites into the search settings.

Using Firefox Klar for Android

I am unable to export from tbird windows to Android. When I click on the first qr code and then done phone goes back to the import page. This has been for quite awhile. I have 9 accounts to export and get 3 qr codes on pc.

What do I?

Same on w10 or w11.

I am about to lose access to Outlook. My current settings show imap.mail.yahoo.com and smtp.mail.yahoo.com and it is working. This is an sbcglobal.net account. When I look at what ATT says it should be due to changes they made it reflects imap.mail.att.net and smtp.mail.att.net. The ports are the same between both choices. It says on both of these when entered that it can't access and the user name or password is incorrect which is not the case. Any help out there???

I followed the instructions for importing settings from my laptop. After scanning the QR code from my laptop it reported settings had been imported. However the only available folder on the app is Outbox. I would like Inbox available.

This may be different than other posts. I had been trying out Waterfox for better security, but decided to remove it. I did two things: First removed Waterfox using REVO Unstaller. REBOOTED

I might have had RATAIL malware so decided to install Charter Security Suite since was free with my account. Rebooted.

At this point is when I wanted to check my email. Got profile error and Thunderbird will not load. Uninstalling , reboot and reinstalling does not help. I keep a backup of my profile folder in these cases. I really need this fixed as I have years of several profiles and email that I need. Thanks

Hi. On an Active Directory, we deploy Firefox (normal or ESR). It's OK. When we deactivate the link of the GPO, it's supposed to uninstall. But it doesn't (even if we delete the GPO, specifying to uninstall at once).

The gpresult command on each computer doesn't show the GPO anymore, but Firefox is still installed.

( FYI, we used to do that with FrontMotion Community Edition, and it was always working (instal and uninstal). We even just tried the "last" (but old) ESR edition present on the FrontMotion site (CEESR-102), and it works. But FM CE version has stopped being developped. )

So, any idea about why the official Mozilla Firefox version (normal or ESR) doesn't uninstall?

Thanks by advance.

I recently upgraded from Thunderbird 116 to 128 on Kubuntu 22.04, since then it has crashed at least once every day.

For some reason it is unable to send a crash report, instead I get the attached window pop up.

My laptop is broken with no access to Thunderbird. I have a new tablet with a new Thunderbird. The laptop version sorted my emails into local folders which could auto delete according to local rules. This function doesn't seem to be in the Android version? My IMAP account at ionos also doesn't have such a function. What can I do to replicate this?

Hi, Although Tools > Export, allows the for the export of 'everything' it would be incredibly helpfull if it could just have an export option(s) with a / a selection of Account and configuration details, not just 'everything', all emails etc. This would greatly help with setting up new users / machine upgrates and transfers etc, even with backing up account details / configurations etc. PLease consider.