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Hi,

we use Thunderbird for several business e‑mail accounts (for example info@… and similar), all configured as IMAP, and the same mailboxes are used by multiple people on several computers. Our mail server hostname is nickel.studio4web (Studio4web hosting).

We have noticed the following strange behaviour of messages (usually customer orders):

A new message arrives normally in the “Inbox” folder.

After some time, for example the next day, the same message also appears in the “Trash” folder, but it is still visible in “Inbox” at the same time.

We checked the headers; the Message‑ID field is exactly the same in both Inbox and Trash, so it looks like one and the same mail that exists in two folders at once.

In Thunderbird Server Settings we configured the delete behaviour so that messages are either moved to Trash or removed immediately (we tested both options), and after that we ran Compact on both the Inbox and Trash folders. However, some messages still remain simultaneously in Inbox and Trash.

We know that other team members open the same accounts in other clients / on mobile phones or in webmail, but we are not sure whether that alone can explain this double appearance of the same message (Inbox + Trash).

For example, two order emails from 03.12. were in Inbox only on that day, and today we see them also in Trash, while they are still in Inbox. No one remembers explicitly deleting them.

Questions:

Is this behaviour normal for IMAP in Thunderbird, or does it indicate some bug or wrong configuration?

Is there a way to prevent a single message from being present in both “Inbox” and “Trash” at the same time (so that it is either only in Inbox or only in Trash)?

What else should we check in Thunderbird settings or on the mail server (filters, special IMAP options, automatic cleanup, server‑side rules, etc.) to avoid such “duplicate” messages?

Environment:

Thunderbird version: 140.5.0esr

Operating system: Windows 11 Pro

Mail server / provider: nickel.studio4web (Studio4web hosting)

Thanks in advance for any help and advice.

Good afternoon, I am using Thunderbird for many years now. In the last ~2 years I have seen several times the subfolders of the mail folder disappearing from the list on the left panel. All of them are correctly subscribed. I would like to know if there exists a way to recover them different from deleting the account and recreating it. I am currently running Windows 11 Pro 25 H2 with Thunderbird 145.0.

Did anyone experienced such an issue? Thanks Riccardo

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep in sub folders in Local Folders. This has all worked well for years.

Yesterday I lost lost all content from some of the subfolders in Local Folders, while some retained some content and a few seem intact. I also lost most emails that had arrived in the inboxes in the last week. The folder pane still shows the accounts, with their own set of folders. As usual, the inbox folders are highlighted with the number of new emails downloaded from the Gmail server to each address, but I can not see them in the message pane, or find them anywhere else. I sent a test message from one of my addresses to another – It didn't show as sent in Thunderbird, but did go through the gmail server and the message count of downloaded messages on the recipient address went up by one, but I couldn't see the email. Then I tried clicking on the folder "properties" then 'Repair Folder' but nothing happened, although the information on that window showed the number of messages and MB that I would expect to be in that folder, rather than what was there, which presumably means they may still be in there somewhere? I would be very grateful for help – I'm not tech savvy and feeling completely lost.

I just created a new email account in Thunderbird. I've used T-bird for 15 years. Normally, when I highlight an inbox email and then press the keyboard "Delete" key, the message is sent to Trash. But on this new account, when I press Delete key, the message briefly disappears, but then comes back into my Inbox. It doesn't go to Trash.

I checked the Server setup and confirmed it is setup to move Deleted email to "Trash on xxx@xxxx.com"

I am flowing emails from Yahoo Mail into Thunderbird 128.13 on a Mac M3 in macOS Tahoe 26.1. Suddenly some Thunderbird folder names are greyed out and italicized, plus I seem to be missing emails in those folders. I've tried correcting it but cannot find anything that makes a difference, so where are my questions: Why does that happen? How can I correct it? Where are my missing emails? Thanks in advance! ~ Heath

Hello, i created new folders in different mail accounts. but they are not visible. i checked the subscribe menu . the folders are visible and checked there. but still not visible if i left the menu. searching for the mail shows a result and the subfolder location. i can open the mail.

but still no folder visible thanks in advance for helping ideas Tom

PS the red arrow points to the new folders

Gjelder epost beta. Hvorfor får dere ikke til slik at vi brukere kan for andre navn på mapper. Skal du lagre en epost fra innboksen til mappe, så kommer det opp andre mapper/navn. Kunne gjerne se bare navnet på mappen og ikke med andre mapper/navn på mappene. Redigere navn på mappen hadde hvert greit. Ellers fungere epost veldig greit.