Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access firefox on new desktop computer

  • 1 phendula
  • 0 inale ngxaki
  • 52 views
  • Impendulo yokugqibela ngu zaza
  • Open

ddconne
ddconne

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

Ilungisiwe ngu James

All Replies (1)

zaza
zaza

I am sorry to hear that.

Firefox Support cannot manually change your email or reset passwords for you.

Soo.. to get your data back, you only have two options:

1. If you do have a device that is already signed in to firefox, do not sign out, on the old device (Let's assume that it's a mobile): Click on three dots, click on your account, and then "Manage Account & Devices", and then just change your account email to the new one.

Or...

2. When you set up your account, you are gaven a security recovery key of 32 characters, if you still have it, you can use it to sign in and bypass email verification.

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.