Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Why does TB freeze on Attach/File(s)?

  • 7 trả lời
  • 2 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi sfhowes

more options

I am using TB version 24.3.0 on Windows XP. This problem has only been occurring since I updated to the latest version of TB. When I select Attach/File(s) the pop-up file-selection window opens at the directory that was most recently used for selecting an attachment (about a week ago) and then everything freezes! When I try to close the pop-up, Windows says "not responding" and then TB crashes and the email I have been compiling is lost. Therefore I cannot select any attachments at all - I cannot even hit the "Attach" button or any unsaved data is lost.

I am using TB version 24.3.0 on Windows XP. This problem has only been occurring since I updated to the latest version of TB. When I select Attach/File(s) the pop-up file-selection window opens at the directory that was most recently used for selecting an attachment (about a week ago) and then everything freezes! When I try to close the pop-up, Windows says "not responding" and then TB crashes and the email I have been compiling is lost. Therefore I cannot select any attachments at all - I cannot even hit the "Attach" button or any unsaved data is lost.

Tất cả các câu trả lời (7)

more options

Thanks for the suggestion but I have tried safe mode without success. I am using XP not Win 8 and although the OS might not be relevant, I have been using the same antivirus for years. The significant change does seem to be the update to latest version of TB. I have also noticed that TB is now defaulting to an opening view that is different from the one that I have been using. Email works ok as long as I don't want to attach anything.

more options

The OS is probably not relevant, but if you have your AV program scanning mail folders (generally not recommended), that could causing the problem, even if it's not been a problem before. TB and AV programs update periodically, and it's well known that certain combinations create issues.

As for the other problem of opening to a different view, that could be caused by any number of things, such as CCleaner resetting the TB session, or a corrupted localstore.rdf file. TB should open to the view that existed at the last exit.

http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird

http://kb.mozillazine.org/Toolbar_or_windows_layout_not_working

more options

Thanks for your suggestions - those two solutions seem pretty daunting - separating profile, backing up, stripping bits out etc! Safe mode makes no difference - the 'attach' lookup window remains locked, and TB crashes if I try to close it. However, I have found that I can drag & drop attachments ok, and that's an acceptable work-around.

more options

have you tried windows safe mode :- with networking?

more options

Thanks for suggestions. Tried Windows safe mode, problem persists. Tried earlier restore point, lost TB and had to reinstall, problem persists. Looks as if I'll have to bite the bullet and wade into the heavy stuff in the links suggested by sfhowes on 17 March. Meanwhile drag & drop is ok as workaround.

more options

The quickest and simplest approach may be to create a new profile with Profile Manager, set up one account, and see if it works properly. If it does, you can set up other accounts and transfer contacts and mail from the old profile to the new one.

To start Profile Manager. Winkey-R, type thunderbird.exe -p

http://kb.mozillazine.org/Profile_manager

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird