Is there a workaround to Facebook not playing reels?

So if you're on the site and reels don't play, you can "Clear cookies and site data" from the shield icon in address bar, and it will work again? Or not, and you'd have clear more site data even for other third parties/completely?

If you use FB just in Private Window, does the issue persist after closing the private tabs, and opening a new Private Window to sign back in?

Have you tried restarting into Troubleshoot Mode (from Help menu) to see if any of your addons are interfering?

Nothing seems to work I still have this issue of Facebook reels and videos on the Newsfeed being black and not playing. Is there a way to remote session my PC and see what the heck is going on? I tried the ideas in your email. It shows in settings /privacy security, after deleting cache and cookies, 0 bytes. Still nothing when returning to the tab of FB. The only thing working is to totally restart the machine, make sure my VPN is off, then to Firefox settings/privacy security. Deleting cookies cache etc. It will work untiI open a site in another tab, then it will be broken again after opening sites in other tabs. Extremely frustrating.

Thanks,
Tom Malone

That doesn't sound feasible given it requires restarts to diagnose:(

Tom, I've just noticed you're using some "privacy" functionality that's scrambling your user agent — this definitely interferes with "big tech" services. You mention having "Internet Security remote control" doing things, but if this was added e.g. by AVG you should liaise with them to disable any functionalities that interfere with secure connections.

I'm not sure if that's coming from AVG specifically or something like CCleaner's Kamo, but see this thread for context: support.mozilla.org/questions/1585676

So far opening FB in a private tab is working. Not tech savvy so much LOL.