Question

Why won't Mozilla VPN extension recognise Mozilla VPN app?

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14:44 31/3/26

I have the Mozilla VPN app running and I am a paying customer. But the Firefox extension isn't recognising the app. It hasn't always been this way. I'm not sure what caused it to stop working properly.

I want to get the firefox extension working fully again.

I have the Mozilla VPN app running and I am a paying customer. But the Firefox extension isn't recognising the app. It hasn't always been this way. I'm not sure what caused it to stop working properly. I want to get the firefox extension working fully again.

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Answer 1 · 2026-03-31 21:44:59.071269+00:00

James

Moderator
Top 10 Contributor

15:41 31/3/26

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

Mozilla VPN

Answer 2 · 2026-03-31 21:44:59.071269+00:00

James

Moderator
Top 10 Contributor

12:59 1/4/26

Note this Extension for the Mozilla VPN app has been temporarily disabled in downloads. Existing users can continue using it as normal, this only affects new downloads.

https://support.mozilla.org/en-US/forums/contributors/717589

Answer 3 · 2026-03-31 21:44:59.071269+00:00

Kiki

Top 25 Contributor
Locale Leader
Administrator
Moderator

Nhân viên Mozilla

04:24 8/4/26

Hey Dicentis,

The Mozilla VPN extension should be back up and running normally by now. Please let us know if otherwise.

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