Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm
Đã lưu trữ

Payment methods not synchronizing

George Kitsoukakis đã trả lời
firefox3146

I have multiple devices all using Firefox with the same account. On one of the devices I swapped the motherboard and since all payment methods in firefox disappeared. Syncing is active across all devices. On all other devices the payment methods are still available.

On the device with the new motherboard, I tried to disable payment methods sync and re-enable it but the payment methods list is still empty. How can I restore all the payment methods on this device? Why they are not syncing?

Thanks

I have multiple devices all using Firefox with the same account. On one of the devices I swapped the motherboard and since all payment methods in firefox disappeared. Syncing is active across all devices. On all other devices the payment methods are still available. On the device with the new motherboard, I tried to disable payment methods sync and re-enable it but the payment methods list is still empty. How can I restore all the payment methods on this device? Why they are not syncing? Thanks

Tất cả các câu trả lời (1)

Disconnect and Re-Connect Sync on the Problem Device

This is a more thorough approach than just toggling the sync option. It forces Firefox to treat the device as new and perform a full initial sync.

On the computer with the new motherboard, click the Firefox menu button (the three horizontal lines) and go to Settings.

Click Sync in the left-hand menu.

You should see your account email. Click the "Manage Account" button or the "Disconnect" button if it's visible.

You'll be prompted to confirm. Choose to "Disconnect" or "Sign Out." This will delete the local sync data from that device (which is currently empty anyway).

Restart Firefox.

Click on the menu button again and choose "Sign in to Sync."

Follow the on-screen prompts to sign back into your Firefox account.

After signing in, Firefox should start a fresh sync and pull all the data, including payment methods, from your other devices that are still correctly synced.