Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Websites say WebGL not supported by browser

  • 12 trả lời
  • 0 gặp vấn đề này
  • 126 lượt xem
  • Trả lời mới nhất được viết bởi Jack

more options

Anything using WebGL in-browser tells me that my browser doesn't support it.

https://get.webgl.org/ says "Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card." but I updated it to the most recent drivers and the issue is still happening. Graphics card is an AMD Radeon RX 6600 XT.

Anything using WebGL in-browser tells me that my browser doesn't support it. https://get.webgl.org/ says "Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card." but I updated it to the most recent drivers and the issue is still happening. Graphics card is an AMD Radeon RX 6600 XT.

Giải pháp được chọn

I appreciate the additional support, but I was able to confirm just now; the issue is not actually with firefox, it's the weird issue with my graphics card causing it as a byproduct and I can fix it by just restarting firefox whenever my graphics card crashes.

Thanks for all the troubleshooting help to let me figure out that that was what the issue was, though.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (12)

more options

Try this:

Type about:config in the address bar > press Enter

- click 'Accept the risk and continue'

- search for webgl.disabled > if the value is false, change it to true

Hữu ích?

more options

So, it was false, and changing it to true did nothing.

However, somehow, changing it back to false afterwards seems to have fixed things.

I'm not sure why that worked, but I guess 'turn it off and on again' works in the weirdest places.

Thanks!

Hữu ích?

more options

Update: It has now stopped working again, and doing the same solution isn't working this time. :/

Hữu ích?

more options

Enter about:support in the address bar > search (ctrl-f) for WebGL 1 Driver Renderer. What is listed?

Is webgl.enable-webgl2 set to true?

What happens at https://get.webgl.org/webgl2/?

Hữu ích?

more options

WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon RX 6600 XT Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.13031.3015)

(WebGL 2 Driver Renderer is identical if that matters)

webgl.enable-webgl2 is set to true, yes

the website gives me the same message as for the normal WebGL site but with WebGL2 instead. Namely: "Hmm. While your browser seems to support WebGL2, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card."

Hữu ích?

more options

My drivers end with 4255, not 3015. Not sure it makes any difference though. The only way you can update Direct3D is via Win updates, so make sure you have the latest. You could also submit a support ticket at AMD (https://www.amd.com/en/forms/contact-us/support.html).

Hữu ích?

more options

After looking things over on the AMD side, I ended up uninstalling and reinstalling the drivers. I ended up with the same version number, but it seems to be working so far. I'll give it a few days to be sure before marking this as solved, given the previous false positive I got, though.

Hữu ích?

more options

Update: As before, it has stopped working again.

Hữu ích?

more options

Hữu ích?

more options

Troubleshoot mode has also resolved it, probably temporarily

However, I think I know why it's happening now - my graphics card has been occasionally crashing for no apparent reason. It's been doing it periodically for years, so I didn't connect it to this, but it's possible that it's causing the "until I restart Firefox" WebGL issues I've been having.

It's an intermittent issue, so will be annoying to test that, but will respond here again once I have an answer on that one way or the other.

Hữu ích?

more options

Go back to normal mode and try turning off hardware acceleration:

Go to FF Menu > Settings and enter 'hardware' (no quotes) in the search box

- uncheck 'Use recommended performance settings'

- uncheck 'Use hardware acceleration when available'

- close the tab and restart FF

Hữu ích?

more options

Giải pháp được chọn

I appreciate the additional support, but I was able to confirm just now; the issue is not actually with firefox, it's the weird issue with my graphics card causing it as a byproduct and I can fix it by just restarting firefox whenever my graphics card crashes.

Thanks for all the troubleshooting help to let me figure out that that was what the issue was, though.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.