You have two ongoing support forum threads on this at https://support.mozilla.org/en-US/questions/1480487 and https://support.mozilla.org/en-US/questions/1489974 I know you are getting frustrated but Please stop posting new threads asking the same thing as it does not help you. It makes it harder for people to know what has been suggested or tried already and also people will more likely ignore your if they see you created six threads on the same subject over and over. Also as per https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines <blockquote>Posting support requests Create one thread and only one thread for each subject or Mozilla product you need help with.</blockquote>