Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Profile recovery

  • 4 trả lời
  • 1 gặp vấn đề này
  • 38 lượt xem
  • Trả lời mới nhất được viết bởi mssons

more options

Hi

My laptop had hard-disk failure. So I was forced to use the new laptop. Unfortunately I forgot my Firefox password and I had to use forgot option to reset the password. Till this every thing was fine.

But Now I could not access old profile it completely new profile. How to get my old profile.

Please help me in resolving this.

Thanks

Hi My laptop had hard-disk failure. So I was forced to use the new laptop. Unfortunately I forgot my Firefox password and I had to use forgot option to reset the password. Till this every thing was fine. But Now I could not access old profile it completely new profile. How to get my old profile. Please help me in resolving this. Thanks

Tất cả các câu trả lời (4)

more options

To get the sync data back you need to login back to the firefox account on the device that contained the data in order to properly update the sync data. Anything connected to it will delete when password is changed.

more options

Hi,

I'm sorry to hear about the hard disk failure on your laptop. If you're unable to access your old Firefox profile after resetting your password, there are a few steps you can take to try and recover it.

Locate your old Firefox profile folder: Your old profile folder may still exist on your computer. By default, it is located in the following directories:

Windows: C:\Users<your_username>\AppData\Roaming\Mozilla\Firefox\Profiles\ macOS: /Users/<your_username>/Library/Application Support/Firefox/Profiles/ Linux: /home/<your_username>/.mozilla/firefox/ Copy the contents of your old profile folder: Once you've located your old profile folder, copy all its contents to a safe location on your new laptop.

Replace the profile folder on your new laptop: Close Firefox completely and navigate to your new profile folder. It should be located in the same directory paths mentioned above. Replace the contents of the new profile folder with the copied contents of your old profile.

Start Firefox and check your profile: Launch Firefox, and it should now be using your old profile with your previous bookmarks, history, extensions, and other settings.

Please note that these steps may not always work, especially if the old profile folder was not backed up or if it was corrupted. However, it's worth giving it a try to see if you can recover your old profile.

I hope this helps! If you have any further questions or need assistance, please let me know.

Best regards, Firefox Support Volunteer

more options

I'm afraid that your data stored on the Sync server has been purged by using the password reset.

Is that hard drive completely dead or is there still some readable data if you connect it to the new laptop via a USB enclosure?

Resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

more options

Thanks a lot for answering. Here the problem is my old hard-disk is not usable. Hence there is no way for me to copy the profile. Actually I was not aware about the risk of losing the data.

Can we get any help from Firefox team to share my old profile or like the current profile with the old data.

Please recommend if you could think of any other options.