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issue with error messages

  • 8 trả lời
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  • Trả lời mới nhất được viết bởi cor-el

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Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots.

I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do?

Thanks in advance for your support.

Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots. I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do? Thanks in advance for your support.
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (8)

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Sorry to hear about the crashes. To save us a lot of typing, can you share those crash report IDs by copy/pasting them into a reply as text (not by email, here at https://support.mozilla.org/questions/1398954)?

Hữu ích?

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Here we go.

bp-8bcb89fa-5e3d-408a-bf8b-147f10221207 07/12/2022, 18:34

bp-7f457739-3882-45fc-83da-c87940221207 07/12/2022, 18:34

bp-d04698f9-4e21-4cb5-8dd3-f252c0221207 07/12/2022, 18:34

bp-6c0369e2-4628-466d-9267-aee850221207 07/12/2022, 18:34

bp-0da28968-705d-43fa-80d6-d8e7b0221207 07/12/2022, 18:34

bp-ec928aff-6cc9-407b-b898-3ee990221207 07/12/2022, 18:34

bp-4f30a08e-cc71-4f83-bf54-aab9a0221207 07/12/2022, 18:34

bp-7d3dffe8-8887-4306-adac-739a80221207 07/12/2022, 18:34

bp-77f22e2c-3409-4d91-ba08-d70180221207 07/12/2022, 18:34

bp-c9e9968e-890c-47fd-b41d-9e0dd0221206 06/12/2022, 9:33

bp-52d24a79-c524-49e2-b934-7f9a20221129 29/11/2022, 16:15

bp-2bc7a784-e9d4-4253-8b87-26ab20221207 07/12/2022, 20:41


Thanks!

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Most recent report (Dec 6th): bp-c9e9968e-890c-47fd-b41d-9e0dd0221206

Signature: Firefox 107.0.1 Crash Report [@ shutdownhang | ZwClose ]
MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step AppShutdownConfirmed. Something is blocking the main-thread.

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The crashes are a shutdownhang what means that Firefox isn't able to close properly and a crash in enforced.

If you use "Clear history when Firefox closes" then try to disable this feature.

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The feature "Clear history when Firefox closes" is already disabled but I am still having the problem.

bp-ba8867dc-5800-4d17-b6a1-d7e580221208 It was from a few minutes ago, these crashes happens even with Firefox closed.

Thanks.

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Hmmm, something is blocking the background update check. Try to turn off Use a background service to install updates in Settings.

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Hi, I have already turn off "Use a background service to install updates" and the crashes still happen.

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