Hi vorlonken

Put this in a new url after attaching the sync account: about:sync-tabs

Let me know if you are able to view the missing data.

Cheers, Michael

Is there a Sync log on the about:sync-log page?

cor-el said

Is there a Sync log on the about:sync-log page?

Good pointer cor-el

Michael Buluma said

Hi vorlonken Put this in a new url after attaching the sync account: about:sync-tabs Let me know if you are able to view the missing data. Cheers, Michael

Nope, that's the screen that I was referring to (perhaps not clearly) that's missing tab data from the other machines. I do note, though, that the tabs that show this morning are different than the ones listed yesterday Not so sure about that, actually.

I had briefly hypothesized that it was only showing tabs that I had recently visited, but there are many that I used that don't show so that thought was erroneous.

cor-el said

Is there a Sync log on the about:sync-log page?

Yes, there is! I have attached a screen capture...

1435162907899	Sync.LogManager	DEBUG	Flushing file log
1435162907946	Sync.LogManager	TRACE	Beginning stream copy to error-sync-1435162907899.txt: 1435162907899
1435162907996	Sync.Service	DEBUG	Exception: Error: NS_ERROR_UNKNOWN_HOST (resource://services-sync/resource.js:409:18) JS Stack trace: waitForSyncCallback@async.js:102:6 < Res__request@resource.js:405:13 < Res_get@resource.js:429:11 < Sync11Service.prototype._fetchInfo@service.js:553:13 < sync@enginesync.js:77:15 < onNotify@service.js:1295:6 < WrappedNotify@util.js:148:20 < WrappedLock@util.js:103:15 < _lockedSync@service.js:1285:11 < sync/<@service.js:1277:13 < WrappedCatch@util.js:77:15 < sync@service.js:1265:4 < Res_get@resource.js:429:12 < Sync11Service.prototype._fetchInfo@service.js:553:14 < sync@enginesync.js:77:16 < onNotify@service.js:1295:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1285:12 < sync/<@service.js:1277:14 < WrappedCatch@util.js:77:16 < sync@service.js:1265:5
1435162908771	Sync.LogManager	TRACE	finished copy to: C:\Users\xxxxxxx\AppData\Roaming\Mozilla\Firefox\Profiles\hzrrapoe.default\weave\logs\error-sync-1435162907899.txt
1435162908771	Sync.LogManager	TRACE	onCopyComplete: 1435162908771
1435162908772	Sync.LogManager	TRACE	Scheduling cleanup.
1435162908773	Sync.LogManager	DEBUG	Log cleanup threshold time: 1434298908773
1435162909047	Sync.LogManager	DEBUG	Done deleting files.
1435163414773	Sync.Service	DEBUG	User-Agent: Firefox/38.0.5 FxSync/1.40.0.20150525141253.
1435163414825	Sync.Service	INFO	Starting sync at 2015-06-24 12:30:14
1435163415879	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1435163416735	Sync.Status	INFO	Resetting Status.
1435163416735	Sync.Status	DEBUG	Status.service: error.sync.failed => success.status_ok
1435163417038	Sync.BrowserIDManager	DEBUG	_ensureValidToken already has one
1435163424526	Sync.Status	DEBUG	Status.sync: success.sync => error.login.reason.network
1435163424546	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1435163424608	Sync.SyncScheduler	DEBUG	Sync error count has exceeded 3; enforcing backoff.
1435163424608	Sync.SyncScheduler	DEBUG	Starting client-initiated backoff. Next sync in 3884828 ms.
1435163424608	Sync.SyncScheduler	DEBUG	Next sync in 3884828 ms.

It's possible that my company's content filter is blocking access to the sync server. If someone could tell me the name I'd ping it and find out.

I can also jump off my wired network connection and try the sync over my unfiltered WiFi hotspot, which I will do now and then edit this post to show the results.

Result:

• I disconnected from my wired connection
• I connected to my WiFi hotspot
• on the Firefox menu line I clicked Tools | Sync Now
• I waited a minute or so and then refreshed about:sync-tabs
• I had the same list as before
• I refreshed about:sync-logs
• There was no new sync error log

I'm not sure what to do next so I will await the further expert advice of cor-el (of the house of El?) and Michael Buluma.

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox

cor-el said

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. You can use this button to go to the currently used Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Thanks, I'll give this a try later today. What will the side effects be of deleting signedInUser.json? Will that just make me have to reconnect to Sync or will it affect other things?

Thanks, Ken

Update 7/6 /15: I was finally able to give your suggestion a try, at least the deleting of the signedInUser.json. Doing that and reconnecting Sync has yielded much better results. I can't say if all the tabs from my other machine are showing, but there are many more than there were.