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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Signing in to Firefox requires an authentication app that I don't have

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 981 parje
  • Përgjigjja më e re nga Lauren M
  • E zgjidhur

Lauren M
Lauren M

Hello, My problem is this: Whenever I try to sign in to my Firefox account, it asks me to enter a security code from "your authentication app" in order to finish signing in.

I don't know what app this is referring to. I checked Google authenticator and Microsoft authenticator apps and neither of them have Firefox on them. These are the only two authenticator apps I've ever used. Is there a special Mozilla authentication app that I'm supposed to be aware of?

In order to successfully log in, 3 times I had to use a recovery code from the list of codes on a pdf I was initially given. I don't want to eventually get locked out of my account.

Thank you for any help.

Hello, My problem is this: Whenever I try to sign in to my Firefox account, it asks me to enter a security code from "your authentication app" in order to finish signing in. I don't know what app this is referring to. I checked Google authenticator and Microsoft authenticator apps and neither of them have Firefox on them. These are the only two authenticator apps I've ever used. Is there a special Mozilla authentication app that I'm supposed to be aware of? In order to successfully log in, 3 times I had to use a recovery code from the list of codes on a pdf I was initially given. I don't want to eventually get locked out of my account. Thank you for any help.
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Zgjidhje e zgjedhur

It sounds like you must have enabled 2FA security on your account at some point. There's no Firefox-specific 2FA app, it just works with any of the major 2FA apps (Authy, Google Authenticator, etc).

If you want to disable 2FA security on your account, log into the Firefox Account settings page and click the Change... button next to Two-step authentication. Then press Disable to remove 2FA.

Hope this helps.

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Wesley Branton
Wesley Branton

Zgjidhja e Zgjedhur

It sounds like you must have enabled 2FA security on your account at some point. There's no Firefox-specific 2FA app, it just works with any of the major 2FA apps (Authy, Google Authenticator, etc).

If you want to disable 2FA security on your account, log into the Firefox Account settings page and click the Change... button next to Two-step authentication. Then press Disable to remove 2FA.

Hope this helps.

Lauren M
Lauren M I zoti i pyetjes

That worked. I don't remember enabling that, but apparently I had. Thank you!