Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I am logout and i lost my recovery codes.

  • 3 respostas
  • 3 têm este problema
  • 1 visualização
  • Última resposta por realhero3132

realhero3132
realhero3132
more options

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks. ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

Modificado por Chris Ilias a

Todas as respostas (3)

Bithiah
Bithiah
more options

Hey there!

There doesn't seem to be much on recovering recovery codes at the moment. I have asked the SUMO team about so I'll get in touch as soon as I can here.

Thank you!

Kind regards,

Bithiah

Bithiah
Bithiah
more options

Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah

realhero3132
realhero3132 Proprietário da pergunta
more options

unfortunately the problem still exist. I cannot open my previous account so i created a new account and using this. As you said there is no way to recover my previous account.