After the latest Firefox update, when I try to use gmail it keeps crashing.

I can quickly check from the crash IDs if you'll find some recent ones:

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

(More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.)

Mimi, there's an update available now — if you can check for it and apply by restarting, to see if that improves for you?

Here's what you asked for. I also get a screen that says "Oops--something went wrong. Recent changes have not been saved." Thanks for your help! bp-7e620fc7-5f2a-4484-a5e0-56f3e0260617 6/17/2026, 3:22 PM View bp-0019a108-049b-4d68-9208-2b9bd0260617 6/17/2026, 11:18 AM View bp-60efeeda-c82e-42fd-a9c5-674070250402 4/2/2025, 6:27 PM View bp-976805b0-ff3e-4468-a436-de88e0230408 4/8/2023, 8:20 AM View bp-2a33ca7e-0586-43e1-9a47-dbe770230403 4/3/2023, 11:54 AM View

Thanks, these are consistent, and are out–of–memory crashes. There's a lot of reasons for these, I'll see if there's anything either recent, or Google–related.

If you restart into Troubleshoot Mode: Use Troubleshoot Mode in Firefox is there any change for you?