Firefox Community Forum

I am using Latest version of Firefox (139.0.1 - 64 Bit). I have tried the "hardware acceleration" option on/off and Safe Mode as well. None of it can make Prime Video, Amazon Music or Spotify work! Surprisingly, the podcasts work in Amazon music but not the songs.

I am able to use these in Chrome.

Thanks in advance for the possible resolution steps!

Full access to one of my favorite websites -- BillO'Reilly.com, which I visit daily -- has been compromised through Firefox. If I access it's home page, it briefly appears in color -- then quickly changes to black and white! This is the case in pages throughout the site. Only O'Reilly's "No Spin News" program comes in color but, only if you're a paid subscriber to the site. The site comes in perfectly on other browsers (e.g. Chrome and Edge) and I have informed the site's technical staff about the issue.

Please look into this.

--Thanks, Steve Saucedo

  Firefox User Since Its Beginning

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

I had an issue with the hidden task bar not showing up when I moved my cuser to the bottom of the screen, so I was "playing around" and messed it up. I created another profile, but lost all my bookmarks and so forth. I copied files from my old profile to the new profile, but now I can't get to michaels.com - it won't load. Also, I have my yahoo mail tab looks like it's loading, but I got in my email and when I went to blackforrest.com it does the same thing.

I still have the issue of my task bar not "unhidding" when I go to the bottom of the screen. I have to minimize my screens to see the task bar.

Can you help, please?

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to access created groups on my private Macbook to my work Windows Firefox.

thanx for any reply

If I enter file:///d:/web/index.html in the search box then it returns the expected web page but if I edit it into a Firefox home page shortcut then I'm told a valid URL is required. A bit of research here makes me think I need to edit policies.json but I can't find that file in Windows 10, Firefox 139.0.1. I note that the posts giving the advice are six years old and Firefox has changed greatly since then. Please could someone tell me the current method to achieve what I want?

Jonathan

Secure Connection Failed

An error occurred during a connection to eazypay.icicibank.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

If I enter file:///d:/web/index.html in the search box then it returns the expected web page but if I edit it into a Firefox home page shortcut then I'm told a valid URL is required. A bit of research here makes me think I need to edit policies.json but I can't find that file in Windows 10, Firefox 139.0.1. I note that the posts giving the advice are six years old and Firefox has changed greatly since then. Please could someone tell me the current method to achieve what I want?

Jonathan

Hello, My Mozilla browser has been displaying new websites in black and white for two years or more (NYT, SMH, NZ Herald, Gdn - see screenshot attached). Substack, random theatre co, Airlines, conferences etc etc everything else appears in colour!

I am not great on tech so I have looked at Settings and asked google and got nowhere. Thanks people for any advice - It will be appreciated.

(PS seriously Mozilla help please do not offer those asking for help a manual troubleshooter link without stating it will wipe their help request when they use it. This is just mean of you).

Hi, Re Firefox browser how do you get back 2 windows with tabs that disappeared when restarting the PC. They are not in history anymore at all, they are gone. What opened up instead after the restart, was 2 lots of Windows & tabs that just disappeared in the same way, from 3 years ago, & they reappeared on the browsers. Can you tell me what is going on please & how to fix this problem in losing them in the first place? This problem has happened several times before & is very upsetting. Can you help in finding my recent loss of windows/tabs please? Regards Doug

I am getting problem to login https://investorkazi.com/wp-login.php after clearing my browsing data and history, its showing me (You have exceeded the maximum number of active login sessions allowed per user). But i am not Exceede, I just cleared my browsing data and history on my laptop, i request you to logout from all my previous visited website active accounts. so that i can login this website ( You have exceeded the maximum number of active login sessions allowed per user).

bold text It is not possible to watch videos in 1080p since the moment I installed the latest update. I have to reduce to 720 or 480 to get smooth motion. Running Windows 10. How can I fix this?

Prior to today, I've entered my [correct] Firefox primary password several times and it has always been accepted. It worked consistently right up until now, so what gives? And why aren't we simply allowed to reset our primary passwords, since all our browser settings, data, and personal preferences depend on accessing it via the primary password?

In short either send me a reset link, or instructions on how to reset my primary password.

Thank you!

pages don't load due to old MAC osx yosemite 10.10.5 downloaded Firefox 115.24.0esr but don't know what to do when wavy arrow from firefox icon to App icon image appearsScreen Shot 2025-06-04 at 02.47.08

Sometimes, when I try to watch a youtube video, it will not play and sometimes while the video plays, it suddenly turns green and my RAM usage climbs to 100% I cannot refresh the page and have to restart Firefox, but it can still happen again. My graphics drivers are also up to date, so I'm not sure what the issue is.