Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Please explain the problem in detail. What happens? What is the exact error messages?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

jjmarold said

FF stops working now and then ever since the 63.0.3 32 bit "update" loaded. Is there a fix or should I go back to the previous version?

Fred, I will be scrolling on a page (website doesn't seem to matter) and the scrolling stops and I get a banner at the top of the screen that says "Mozilla Firefox has stopped working". After a time ( a few seconds to more than a minute), the banner goes away and I can resume scrolling. The page itself doesn't change. This only started this morning after the 63.0.3 32 bit "update". Regards, -JJM

That sounds like a system error message. Have you tried Firefox Safe Mode?

jjmarold said

jjmarold said

FF stops working now and then ever since the 63.0.3 32 bit "update" loaded. Is there a fix or should I go back to the previous version?

Fred, I will be scrolling on a page (website doesn't seem to matter) and the scrolling stops and I get a banner at the top of the screen that says "Mozilla Firefox has stopped working". After a time ( a few seconds to more than a minute), the banner goes away and I can resume scrolling. The page itself doesn't change. This only started this morning after the 63.0.3 32 bit "update". Regards, -JJM

Just got it again. It says "Mozilla Firefox Not Responding" vice "stopped working". -JJM

Was that with Firefox in Safe Mode?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

FredMcD said

That sounds like a system error message. Have you tried Firefox Safe Mode?

Not yet. I'm in Japan and probably won't be able to try it until tomorrow. I noticed right after the update it was happening very often. Now I only see it once in a while. When it happened often, I could look at my Internet access icon and it showed internet access and a solid connection.