Showing questions tagged:

my vpn has not been working since this morning (iran time)

Subject: Firefox Built-in VPN suddenly stopped working** Hello Mozilla Support, I am using Firefox version 159.0.1 on Windows. The built-in Firefox VPN was working prop… (read more)

    • Subject: Firefox Built-in VPN suddenly stopped working**

Hello Mozilla Support,

I am using Firefox version 159.0.1 on Windows.

The built-in Firefox VPN was working properly in Iran until less than 24 hours ago.

Now, when I click the VPN button, a red circle appears and I receive this message:

"Local laws and restrictions limit where you can use VPN."

My selected VPN location is the United States.

My monthly data allowance is still 50 GB out of 50 GB.

I have not changed my Firefox settings.

Could you please explain why the VPN suddenly stopped working and help me resolve this issue?

Thank you.

Open

Does blocking Mozilla VPN for the people of Iran not undermine the global movement for democracy and internet freedom?

Subject: Regarding the Geo-blocking of Firefox VPN for Iranian Users Dear Mozilla Team, I am writing to express my deep disappointment and concern regarding the recent ge… (read more)

Subject: Regarding the Geo-blocking of Firefox VPN for Iranian Users

Dear Mozilla Team,

I am writing to express my deep disappointment and concern regarding the recent geo-blocking of the Firefox built-in VPN for users in Iran, which has resulted in the error message "VPN is unavailable due to local laws and restrictions."

Until recently, this service worked for many users in Iran. The sudden restriction is not merely a technical inconvenience; it directly contradicts Mozilla's core manifesto, which states that the internet is a global public resource that must remain open and accessible, and that individuals' security and privacy are fundamental.

By blocking access based on geographical location, you are effectively doing the work of censors. In a country where access to the open internet is already severely restricted, cutting off a privacy tool for ordinary people who rely on it for daily work, security, and access to information is a blow to the very democratic values Mozilla claims to uphold.

I urge you to reconsider this policy and restore access to the Firefox VPN for users in Iran. True internet freedom cannot be conditional on a user's country of origin.

Will you commit to fixing this major flaw and helping the people of Iran secure free and open access to the internet?

Sincerely: H.salar

Open

Firefox is lacking support for new timezones in Canada

Canadian provinces of BC, AB, and MB are all moving to new timezones on Nov 1, 2026. Firefox still does not support any of the new timezones. This will break automatic ti… (read more)

Canadian provinces of BC, AB, and MB are all moving to new timezones on Nov 1, 2026.

Firefox still does not support any of the new timezones. This will break automatic timezone support for many applications, if not addressed immediately.

For the new timezone: Pacific Time (British Columbia): - Intl.DateTimeFormat().resolvedOptions().timeZone returns "Etc/GMT+8" instead of the expected value 'America/Vancouver' - new Date().getTimezoneOffset() returns 480 instead of the expected 420

There is only a few days left to address this issue. What is the rollout plan for the required updates?

Thanks.

Solved 9 30

Request regarding the availability of Firefox's built-in VPN in Iran

Dear Firefox VPN Team, I am an ordinary Iranian user who works online for several hours every day, and I have been using Firefox for more than 20 years. As you know, in r… (read more)

Dear Firefox VPN Team,

I am an ordinary Iranian user who works online for several hours every day, and I have been using Firefox for more than 20 years. As you know, in recent years, and especially in recent months, access to the open internet has become very difficult for many users in Iran. The introduction of the built-in VPN in Firefox, and especially its fast connection speed, opened a ray of hope for Iranian users, and I am sincerely grateful to you for it.

Today, however, when I tried to use the browser's VPN again, I received a message saying that it is unavailable because of local laws and restrictions. It seems that I can no longer use this feature from Iran.

I respectfully ask you to stand with the people of Iran in these difficult times. We are ordinary people who, far from political noise and regional tensions, are simply dealing with the everyday challenges of making a living.

If this change is the result of a legal requirement, I would be grateful if you could let me know whether there is any way for users in Iran to continue using the feature, or whether it might be restored in the future. If it is a technical error, I kindly ask you to look into it.

Thank you very much for your time and consideration.

Sincerely, Hassan

Open 1

How do I update my passwords?

Hi. My normal laptop (Lenovo, Win. 11, Firefox) has been getting fixed, so I am on my old laptop (Dell, Win. 10, Firefox) which I updated my Win. 10 with the extension (t… (read more)

Hi. My normal laptop (Lenovo, Win. 11, Firefox) has been getting fixed, so I am on my old laptop (Dell, Win. 10, Firefox) which I updated my Win. 10 with the extension (this laptop cannot get Win. 11) and now my current passwords saved in this laptop are not updated to the ones in my new laptop. How do I update the passwords in my old laptop to the ones in my new laptop--without having my new laptop here? I cannot get into my email without updating my passwords. Thank you!

Open 9

Problem connecting to browser VPN

Until just a few days ago, I was able to use the Mozilla VPN, but now I can no longer use it; when I click to connect, it displays error {Local laws and restrictions limi… (read more)

Until just a few days ago, I was able to use the Mozilla VPN, but now I can no longer use it; when I click to connect, it displays error {Local laws and restrictions limite where you can use VPN}.

Prior to this, I was able to use the VPN without any issues, and I have only used a few gigabytes of data.

Open 1

please make your vpn available to iranian people

hi im reaching to you from Iran, you recently removed our access to your built-in VPN which we, as Iranian people are in dire need of free access to internet so here i am… (read more)

hi im reaching to you from Iran, you recently removed our access to your built-in VPN which we, as Iranian people are in dire need of free access to internet so here i am asking you, please reconsider about we using your VPN we are in need of something like this. with high regards.

Open 1

my vpn does not worked and stayed on get started

my VPN is not connected and stayed on step get started, when i click on get started button the uploaded image is showed and when i click on its continue bottom nothing ha… (read more)

my VPN is not connected and stayed on step get started, when i click on get started button the uploaded image is showed and when i click on its continue bottom nothing happen.

Open

VPN error

hello, I've was using Mozilla built in VPN for a long time now and it was incredible! but just a few minutes ago it stopped working for me. i never had this problem. in … (read more)

hello, I've was using Mozilla built in VPN for a long time now and it was incredible! but just a few minutes ago it stopped working for me. i never had this problem. in the error is says "local laws limit where you can use VPN". i don't understand why all of the sudden this error has appear for me when i haven't changes my location or wifi.

Open 1

Suddenly, yesterday Italy became unavailable as VPN server location. Why?

Italy as a location server was available up to November 2nd, so it can't be related to the summer's limited VPN rollout. Why this change now? I haven't changed anything … (read more)

Italy as a location server was available up to November 2nd, so it can't be related to the summer's limited VPN rollout. Why this change now? I haven't changed anything on my profile, and my Forefox is up to date, so it's nothing to do with me.

Open 7 2

Deleted passwords to bookmarks

My bookmarks and passwords have again been deleted. I can restore the bookmarks but not the passwords. Why is this happening over and over again? Really getting tired of… (read more)

My bookmarks and passwords have again been deleted. I can restore the bookmarks but not the passwords. Why is this happening over and over again? Really getting tired of this happening.

Open 3 1

409 error in Firefox

why do i keep getting 429 errors when i am in Firefox browser and trey to post a question do i get 429 error i have refreshed firebox reinstalls tried a different pro… (read more)

why do i keep getting 429 errors when i am in Firefox browser and trey to post a question do i get 429 error i have refreshed firebox reinstalls tried a different profile and password and still got it i checked my newt work with Comcast nothing wrong there i have used te same windows explorer for ever so why now whats wrong how come it works here in Chrome but nor tin Firefox

Open

what is smart window?

the rather useless "what's new" article for 159.1 mentions smart windows. Practically nothing is explained in detail. Where is the ICON? When do the popup to create a … (read more)

the rather useless "what's new" article for 159.1 mentions smart windows. Practically nothing is explained in detail. Where is the ICON? When do the popup to create a task appear? What windows can be monitored (and why would it not be all)? etc etc. l l Is this explained FULLY anywhere?

I don't have the icon on my location bar. I'm sure once I can even figure out how to create a watch task I'll have way more questions.

Open 3