Attn:Admin

Having tried to resolve so many issues and scrolling through all these multiple help topics, I'm wondering whether Thunderbird is just too problematic to continue with. A… (read more)

Having tried to resolve so many issues and scrolling through all these multiple help topics, I'm wondering whether Thunderbird is just too problematic to continue with. At the moment I can't send or receive emails and I've hunted down every fix I can find with no result. Right now I have the issues in the images attached.

Asked by whenangelscry 1 day ago

Last reply by whenangelscry 23 minutes ago

Password Manager

For about the last month or so, I frequently get an error message that my password is incorrect. I use Thunderbird to manage emails on five separate accounts. Four are g… (read more)

For about the last month or so, I frequently get an error message that my password is incorrect.

I use Thunderbird to manage emails on five separate accounts. Four are gmail accounts and I NEVER have an issue with those.

The issue only occurs with my oldest email account, which is an ".msn" account - a paid Microsoft account.

I can send and receive mail on this account without any issues when I use Outlook online through my Firefox browser, but when I try to use through Thunderbird, I get the password error message more often than I don't. In other words, sometimes the emails go through, but most of the time they do not. When I copy and paste the text of the email into the web browser version, there is never any problem and I am NEVER asked for my password.

Every now and then, when the message pops up, I attempt to re-enter my password, but most of the time it still won't send, and the error message re-appears almost immediately. I have changed the password twice, but that has no effect on the error message.

I would be very appreciative of any assistance.

Thanks in advance,

Bud

Asked by budizen 2 hours ago

Viewing messages grouped by conversation

I updated Thunderbird to version 115.11.0 (64-bit), in the old version that I had when I clicked on an email with threads in a closed state, I could see in the email disp… (read more)

I updated Thunderbird to version 115.11.0 (64-bit), in the old version that I had when I clicked on an email with threads in a closed state, I could see in the email display box the initial text of each email in the thread with the sender's information and more, in the new version I don't see anything, the display box remains blank. Is this a bug, or do I need to change it in the setting?

Asked by sb 4 days ago

Last reply by sb 2 hours ago

Addressing an email from a mailing list stored in the Personal Address Book

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do… (read more)

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

Asked by PathMan 2 weeks ago

Last reply by PathMan 2 hours ago

Disabling message deletion from the IMAP server and recovering mail

I installed Thunderbird and downloaded the mail (IMAP server) to the mailbox, but at the same time the program deleted all the mail from the server!!! I can't find anywhe… (read more)

I installed Thunderbird and downloaded the mail (IMAP server) to the mailbox, but at the same time the program deleted all the mail from the server!!! I can't find anywhere in Thunderbird how to turn it off so that the program doesn't delete messages from the server. Someone suggested that you should turn off "the selected folder will be available in offline mode" in the Synchronization tab. I did it, but it didn't help and I turned it on again. Now I don't have my messages anywhere, neither on my computer nor on the server. Rescue news from ten years - where are they????

Asked by monek5 3 hours ago

A few folders from gmail do not download the messages from gmail, most work fine

I installed Thunderbird and eventually got it working. I download with IMAP and upload with SMTP. TB did a great job downloading gobs of email from Gmail and converting… (read more)

I installed Thunderbird and eventually got it working. I download with IMAP and upload with SMTP. TB did a great job downloading gobs of email from Gmail and converting the labels into folders. In a couple cases, it created folders, but none of the emails with that label were downloaded into the folder. FOr example, there is a folder 'PE' and a subfolder " CD Ads'. Emails are present in both. However, in TB, 'PE' is lighter grey and italicized and empty.

The folder structure is not an exact match to the label structure. For example, in the labels, I have an 'Employment' label with 5 employers underneath it. None of the employers made it into TB.

I have a few other oddities too, but lets start with these. I did end up using a normal password to access the account, as 0Auth2 would not cooperate.

Thanks for you insites!

Cheers --Mark

Asked by mark.w.abbott 21 hours ago

Last reply by mark.w.abbott 5 hours ago

Cannot Send Email

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the … (read more)

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages-

Message from electric@triad.rr.com email.

""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

message from aristot@triad.rr.com email.

""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem.

If someone would please make some more recommendations I would greatly appreciate it.

Thank you,

Asked by AristotleNewton 8 hours ago

Last reply by AristotleNewton 5 hours ago

Mark As Read

I was going through messages in my inbox, and filtering on Unread messages. For some reason, all of the messages were suddenly marked as Read -- either I hit some hot ke… (read more)

I was going through messages in my inbox, and filtering on Unread messages. For some reason, all of the messages were suddenly marked as Read -- either I hit some hot key combo my mistake or there was an error in the app. Is there any way to undo that?

Asked by Julie Stern 7 hours ago

Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

I've gone through most of the questions asked regarding this and have tried to follow all of the directions but none of them work. Let me begin by saying this is the wor… (read more)

I've gone through most of the questions asked regarding this and have tried to follow all of the directions but none of them work. Let me begin by saying this is the worst time I've ever had at migrating from an old computer to a new computer using TB ever. EVER! This is the worst. I am moving from an ASUS Win11 to a HP Win11 so there shouldn't be that much of a problem. I've done this more than a few times so I know the drill of copying the %appdata% from one place to another. I have installed uninstalled deleted reinstalled, uninstalled reinstalled deleted three times and keep getting the same problem and have been doing this going on three days. I donated to get his copy and am about to ask for my donation back if I don't get a very simple answer. I keep getting that error message no matter what I do. I need a very simple walk through on how to get what I am able to save from the old computer into the new computer without a lot of magic and rain dancing and click here and delete this and see if this sticks. I need a very simple take your profile.zip and unpak it here then open TB and do this. PERIOD. The profile is on the same computer not a server. If I cannot get a quick down and dirty answer please just tell me and I'll ask for my donation back and move to MS outlook and deal with their FU'ed POS. I really don't know why TB has taken a turn for the worst here. But it's not looking good IMHO.

Asked by Frank 2 days ago

Last reply by Frank 7 hours ago

Using if then else in Mail Merge Add-on

I’m wanting to include one of two sentences in my email depending on the content of a “Status” field, which will be either N or R. The syntax I tried was {{Status |N|Than… (read more)

I’m wanting to include one of two sentences in my email depending on the content of a “Status” field, which will be either N or R. The syntax I tried was {{Status |N|Thank you very much for joining our Society. |Thank you for renewing your membership of our Society}} However, all the resulting emails contained the second text… Could anyone tell me what I am doing wrong please?

Malcolm

Asked by mandm.neave 9 hours ago

Quick filters don't work properly on TB 115.11.0

Mac OS 14.5 Thunderbird 115.11.0: The quick filters don't find content in the bodies of the emails in the folder searched. E.g., melissa would be found in the email add… (read more)

Mac OS 14.5 Thunderbird 115.11.0: The quick filters don't find content in the bodies of the emails in the folder searched. E.g., melissa would be found in the email address or subject but not in the body of an email and the window comes up blank. I have only run into this in recent editions of TB. How do we fix this?

Asked by rj180 21 hours ago

Last reply by rj180 9 hours ago

Email issues

Hello, my Cox email account was migrated to Yahoo mail. I can receive emails but now I can't send emails from Thunderbird. I've triple checked server settings. Please hel… (read more)

Hello, my Cox email account was migrated to Yahoo mail. I can receive emails but now I can't send emails from Thunderbird. I've triple checked server settings. Please help. Thanks-Vince

This is the message I get and it does this with all email addresses.


Sending of the message failed. An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again.

Asked by wlst101 5 days ago

Last reply by wlst101 11 hours ago

global-messages-db and non-local IMAP foders

Hi! What is the way to tell thunderbird to index IMAP folders in global-messages-db.sqlite which are not stored locally? And a more generally, how does this part work, … (read more)

Hi!

What is the way to tell thunderbird to index IMAP folders in global-messages-db.sqlite which are not stored locally?

And a more generally, how does this part work, message indexing and remote IMAP folders not stored locally? Here, after removing the database, thunderbird indexed only some very limited set of IMAP folders in the Gloda, but not all of the folders, despite all are checked for "Include in global search". Or maybe it didn't even index whole folders, - I can't say for sure.

Thanks,

/mjt

Asked by mjt 4 days ago

Last reply by mjt 13 hours ago

Thunderbird not downloading messages

When I try to download messages on one of several POP3 accounts I get the error message Unable to write the email to the mailbox. Make sure the file system allows you wr… (read more)

When I try to download messages on one of several POP3 accounts I get the error message Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox. and it keeps downloading the last message I received before the problem started.

I have tried repairing the folder, clearing cache and even turning off my anti-virus for Thunderbird but to no avail. No problems on my other accounts

Regards Graham

Asked by GrahamMills 2 days ago

Last reply by GrahamMills 11 hours ago

Some Message filters disabled on changing servers

I am running 115.11.0 on Ubuntu 22.04 I changed email SMTP servers, incoming and outgoing. First I migrated IMAP on the cloud between old host and new host. I connecte… (read more)

I am running 115.11.0 on Ubuntu 22.04

I changed email SMTP servers, incoming and outgoing. First I migrated IMAP on the cloud between old host and new host. I connected Thunderbird using existing a profile, just changed server information. After that email started coming into Thunderbird. I discovered a bunch of the filters had been disabled with no destination folder. Not all of them. Just maybe half. It knew the destination folder for the filter because it was at top of window when I would look at filter rule. I had to use that as guide as to what destination folder it should go to, and it filters fine.

Why were all these filters cleared of destination folder?

Asked by jack51 1 day ago

Last reply by jack51 11 hours ago

Every time I open Thunderbird from the tray it gets restored down

So, like I said in the title...my Thunderbird minimizes to the tray, and every time I open it from the tray, it isn't opened full screen...maximized. It is restored down.… (read more)

So, like I said in the title...my Thunderbird minimizes to the tray, and every time I open it from the tray, it isn't opened full screen...maximized. It is restored down....like when you press that middle button, left from the X. I don't know it is called, it says Restore down when you hover it. I'm using the latest x64 bit version, and my OS is Win10 Pro. Let me just say, that it happens only if I leave my PC for a longer period of time, couple of hour and it goes to sleep. Once it's awaken, opening Thunderbird is not the issue anymore. Only the first time. Any ideas?

Asked by Marjan Bažalac 3 months ago

Last reply by Marjan Bažalac 12 hours ago

Can I Upgrade from 68.12.1 to 78.14.0 on MAC OS 10.11.6 ?

I'm having problems with the Cardbook add-on but it is up to date based on my version of TB. When I go into Preferences->Advanced-> Update 'Check for Updates' shows… (read more)

I'm having problems with the Cardbook add-on but it is up to date based on my version of TB. When I go into Preferences->Advanced-> Update 'Check for Updates' shows I'm up to date. However, when I check archived versions it looks like the last version that worked with a MAC release of less than 10.12 is 78.14.0.

I'm confused if I can upgrade to 78.14 and how I would do it?

Thanks for any advice

P.S. and yes, it's a very old Macbook from 2009.

Asked by DS256 4 days ago

Last reply by DS256 12 hours ago

White screen flashing when starting up.

Hello, Whenever I start Thunderbird a brief, white screen flashes before the black background that I prefer loads. I have searched for a solution but found none. Could y… (read more)

Hello,

Whenever I start Thunderbird a brief, white screen flashes before the black background that I prefer loads. I have searched for a solution but found none. Could you help me getting rid of that screen? Thanks for any input.

Asked by Paulo Roberto Elias 14 hours ago