Thunderbird Community Forum

I've been using Thunderbird for years. The other day after an update (related?) I could not send or get email. Tried many things. Each time when I was prompted for password, it failed authentication. Went on my email server (AOL) and changed password. Still failed authentication in Thunderbird with new password. Password is not listed in password manager. Deleted old accounts and tried to start a new one. Can't get past password prompt. Can get email with Gmail and AOL. They both found password on their own. Password is hidden. Had a friend create an account on his Thunderbird app with my info. He could not get past authentication. So doubt reinstalling Thunderbird will help. Can't get support help from AOL. Ideas?

Good evening! After updating the update to the latest version of Thunderbird, the address book stopped working. Reinstalling the program did not help, rolling back to the previous version - swears that changes in the profile do not allow the application to run. Deleting abook.sqlite, abook.sqlite-wal, and abook.sqlite-shm did not solve the problem. After deleting all the files, logging into the program and trying to create a new address book, nothing happens, only these three new files are created in the profile. The address book is local

I updated Thunderbird early in July as suggested. Ever since, instead of daily downloading only "today's pane" or the latest incoming mail as it had used to, it now starts downloading every time all of my mail already received from the beginning of history. I am not aware of any setting that would stop that so I simply have to stop using Thunderbird. I simply cannot wait for the download of thousands of mails going back years and I do not need it every time I open Thunderbird. Thank you. Bohdan A.

Thunderbird loaded twice, and I closed the first instance, however this has caused a gap in time in the emails retrieved from a POP mail server. I have tried reseting the mails to "unread" on the mail server but Thunderbirdstill does not download them. is there anyway to reset the time window or otherwise downolad theemails that thundirbird thinks are downloaded? I have tried repairing the inbox folder.

Yesterday there was a 4 hour outage at AOL. I use Thunderbird to access my AOL account. When I discovered the outage, I check my Windows 10 hard drive where my Thunderbird emails are stored and it was empty. Not only was my INBOX empty but every saved folder, delete folder, trash folder, etc. Once AOL was operational, all of my emails reappeared on my hard drive. Everything appears to have been recovered without me doing anything. My question is: who has the ability to delete files from my hard drive without me specifically doing so either manually or through the Thunderbird app?

I changed settings to no threading, but it continues to show the thread column in all the folders and do threading unless I manually remove the threading column from each folder - very time consuming. How do I get rid of the threading column globally?

When I click on the Add-on compatibility check drop down arrow at the top the message box for add-ons is too big on the screen so I can't see the whole list to the bottom of the box and the box isn't resizeable? Anybody know a solution please?

I recently had a hardware crash on my fedora machine and transferred my thunderbird backup to my mac. I have a new fedora machine and want to transfer my thunderbird profile from the mac to the fedora machine. The problem is that Fedora is currently at version 128.12.0 and the mac is currently at version 141.0.

In response to a previous question https://support.mozilla.org/en-US/questions/1513367 I got a suggestion (which I have not been able to make work). 'if you Exit Thunderbird and access profile name folder, then delete the 'compatibility.ini' file, you should be able to use the profile on an older version.'

Here is the revelant directories on the mac

``` bradbell>ls Library/Thunderbird/Profiles y0mvyr8l.default

bradbell>cat Library/Thunderbird/profiles.ini [General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/y0mvyr8l.default

bradbell>ls Library/Thunderbird/Profiles/y0mvyr8l.default/ | grep compatibility compatibility.ini ```

I think I should put y0mvyr8l.default in $HOME/.thunderbird but I am not sure what should I change ?

I am missing some sub folders and also can not create new subfolders. A saved profile does have those subfolders in it but will not show in thunderbird. When I try to create subfolders the "Create Subfolder" is greened out. I have a very old profile from Windows 10 but Idon't what to use it as I would lose my latest emails which are important. What parts of the thunderbird program could be causing this and how do I get my subfolders to show in Thunderbird if they are in the profile.

Every now and then a folder flag will change to the drafts flag/icon, it seems to be a random occurrence which can happen to any sub-folder. Up until the most recent Thunderbird upgrade I had a working extension called FolderFlags which allowed me to go into the Folder properties and change it back but that extension no longer works with the latest version of Thunderbird and there is no alternative extension. How do I change the flag back to it showing as an ordinary sub-folder in my Inbox instead of Drafts? As an interim measure I've created a new sub-folder and copied the emails from the old into the new but that's not ideal at all. I hope somebody will create an updated extension but has anyone any other suggestions please?

I just want to put in a request to correct whatever code issues that stopped the plugin xPunge from working starting with TB 140.0.1. I upgraded to this version without knowing there would be this issue. Rather than roll back, I was hoping it would be something that would be resolved quickly, as I know there has been a lot of work on the code for compacting folders recently. I like to keep my folders in good condition, emptying the trash and compacting folders regularly throughout the day. That is a very tedious process when you have four different accounts. xPunge solved that issue nicely. Thanks for the consideration. The bug report is at https://bugzilla.mozilla.org/show_bug.cgi?id=1977840.

Hello,

I write because today I found that many email which were saved on some local folders have been deleted I did not that, and cannot figure out how that could happen I checked the Thunderbird setting for retention but found nothing useful I have set the option "Don't delete any message" at any level

Now I need an add-on for Thunderbird which herlps me to undelete the lost messages When I select any local folder's properties it shows me that the size of the folder is not zero, altough the folder appears to be empty That means that the deleted messages are still on the disk Could you please point me to any add-on or package for Thunderbird which can undelete deleted emails ?

My Thunderbird version is 115.18.0 (64-bit) on Linux Ubuntu 22.04 LTS

Thank you for your attention and support

Kind regards, Filippo Lombardo

Thunderbird v 141.0 64 bit on Windows 11 Hope you can help. I have my main Thunderbird calendar synced with a Google calendar. When I created the sync, the Thunderbird calendar was populated with all the events in the Google Calendar. When I created a new event in the Google Calendar, it appeared in the Thunderbird calendar. When I deleted a recurring event (that originally created in the Google calendar) from the Thunderbird calendar, it was deleted in the Google calendar. All good! But I have created multiple events in the Thunderbird calendar, but they are not appearing in the Google calendar.

Any thoughts? Thank you so much. Best, Stuart

As a long time (more than 15 years) user of Thunderbird application, I regularly update this app on my computers (5 of them) running on MacOS, some on MacOS 10.15.7 and other on 14.7.6. Before the last update to TB 140.0.1esr, I was using the version 128.11.1esr on my computers without any issue. But, following the installation of TB 140.0.1esr on one of my computers running MacOS 10.15.7, I notice a strange behavior of the application: (1) the application was running slower than the previous version, (2) when I try to close the application, I receive the system message that this "application quit unexpectedly", (3) the diagnostic test of my system shows that the CPU time is used at about 35% by the TB application. I had to completely remove the TB 140.0.1esr and painfully reinstall the previous version (128.11.1esr), due to the corrupted user profile! Now the TB 128.11.1esr runs normally and required about 0.3% of CPU time. So it will be imperative to look upon the compatibility of TB 140.0.1esr with MacOS 10.15.7. I did not try to install this update to my Mac M2 machines, following my issues with Mac intel machines. Thanks for any reply, G.Roy

Just to inform the community: if you sit behind a corporate firewall protected by FortiGate 4.6, the Thunderbird from version 140 cannot send email via port 587 (STARTTLS) when the Inspection mode of the related firewall rule(s) set to Proxy-based. You must use Flow-based inspection mode! Until Thunderbird version 128.x it worked without any problem with proxy-based inspection mode, but this is not the case anymore. It took me at least 2 days to investigate this, I hope I can save some time for anybody else ;-)

Happy mailing!

Hi, I am in the process of switching email provider - from 123 Reg to Namecheap. Namecheap are very helpful, but they have run out of ideas when confronted by the latest version of Thunderbird. Can you please tell me how to go through the process of linking Namecheap with Thunderbird

Hi, I am working as a freelance translator and get notifications about work from different platforms. But a few days ago I noticed that I am not receiving them anymore.

I have added those addresses to my whitelist from my provider, but the issue is still there. If you have suggestion to what the cause of this could be, I would be very happy because this is causing me to loose jobs. The addresses that are affected is: notifications@lilt.com noreply@em.lilt.com notifications@fluently.s.xtrf.eu services@lilt.com I think also all that starts with notifications@ is affected.

Thank you in advance! And just to say; I think Thunderbird is fantastic; much better than Outlook :-)

I recently transferred my Thunderbird account to a new PC and have been getting a pop-up to enter credentials for a google account every 10 minutes or so. After the pop-up is opened (sometimes in the background), no new mail will be fetched until the pop-up is closed, this is frustrating as I sometimes don't notice the pop-up so seems like I am not getting emails. The pop-up is for Google account, but my mail accounts is from MS Outlook, I don't use Thunderbird for any Gmail and I don't think this Thunderbird profile is associated in any way with my personal Google account.

This is a work computer, so not associated with my personal accounts. I dont want to put my personal Google login here and I don't know how to stop the pop-up.

The transfer was done by copying my profiles folder to the new PC, then installing Thunderbird and creating a new profile, and pointing to the profiles folder. I've had the same profiles folder for 10-15 years or more and not seen this before.

Sam

I have set up a Microsoft 365 account in Thunderbird for sending and receiving emails. Suddenly, new emails cannot be received in Thunderbird. Even when trying to send/receive manually, new emails are not received. No errors are displayed. When logging into email via the web (Outlook), I can confirm the new emails. Microsoft confirmed that the underlying cause is due to the UIDL map and UIDL history not updating correctly. Reinstalling the Thunderbird app did not resolve the issue. Could you please advise on a solution?