TWC mail support in Thunderbird

I have been a Thunderbird user forever. LOVE it !!! I used to have 2 email accounts underneath Thunderbird: TWC mail and Gmail. Every account worked great sending… (read more)

I have been a Thunderbird user forever. LOVE it !!! I used to have 2 email accounts underneath Thunderbird: TWC mail and Gmail. Every account worked great sending/receiving up until Feb 12. Then my TWC mail stopped replicating. Gmail account still works. Called TWC and was informed that I had to update my Master Password for my Spectrum Account. Worked with Tech Support to get me all re-established. Went into Thunderbird and still couldn't replicate. Found an answer dated 1/26/25 by teknikal at 10:44 on this Forum which sounded like exactly my problem. Called Spectrum every day trying to find the Server Engineer who could help me reset my password to no avail. Then i investigated updating my new password in the saved password of the account setting. There was only a saved password for TWC for SMTP which I updated and was able to successfully send and email from TWC to Gmail under Thunderbird. But I still can not receive emails and there is NO saved password for IMAP. So I did further reading and found my only alternative was to delete TWC from Thunderbird and re-add the account. Which I tried to do. But the configuration that replicated was mobile.charter.net which I manually changed to mail.twc.com but Thunderbird keeps telling me it can't find the server. I just got off the phone with Spectrum and my config is accurate: smtp mail.twc.com 587 starttls normal password chrismcm@twcny.rr.com imap mail.twc.com 993 starttls normal password chrismcm@twcny.rr.com Why isn't Thunderbird configuring my mail server so that I can send and receive emails ??? And now have I lost all my mail and folders since I deleted my account only to re-add it ??? I'm ready for the looney bin because I have been at this for DAYS !!! Please HELP !!! Thank you.

Asked by Chris McMahon 27 minutes ago

Last reply by Chris McMahon 7 minutes ago

Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ Bug 1891962

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to … (read more)

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Asked by laurie_macleod 2 weeks ago

Last reply by laurie_macleod 1 hour ago

How to pin search folder to top of folder pane

For years I had a search folder at the top of my folder pane. I forget where it was exactly but it was no more than 3rd from the top, possibly under "Inbox". Today it s… (read more)

For years I had a search folder at the top of my folder pane. I forget where it was exactly but it was no more than 3rd from the top, possibly under "Inbox". Today it somehow disappeared. So I've re-created the search folder, but now it's in alphabetical position, which puts it near the bottom. I know I can rename it with something like "aaa" to move it up, but is there another way? I tried marking it as a Favorite, but the Favorite Folder pane just appears at the bottom - so no help. I'm using v. 128.7.1 esr 64 bit.

Asked by henbor29 1 hour ago

Thunderbird 128.7.0esr (64-bit) on openSUSE 15.6 hangs in "Preparing Preview" after CTRL-P

The title describes the problem. This is an old problem that seems to be triggered by something embedded in the email. Other emails print to PDF or the actual printer wit… (read more)

The title describes the problem. This is an old problem that seems to be triggered by something embedded in the email. Other emails print to PDF or the actual printer without a problem. For security reasons, I cannot attach the email in question as it involves money and account identification.

The email is a credit card reward certificate from Costco and generated by Citibank in case someone else has reported this specific problem.

Asked by fawright1 2 days ago

Last reply by fawright1 6 hours ago

Opening mail through a Unified Inbox does not clear the little red dot in the Windows notification area.

Re: Thunderbird 128.7.0esr (64-bit) under Windows 10 Unread incoming messages are indicated by a little red dot within the Thunderbird logo icon in the Windows notificat… (read more)

Re: Thunderbird 128.7.0esr (64-bit) under Windows 10

Unread incoming messages are indicated by a little red dot within the Thunderbird logo icon in the Windows notification area. When operating with a Unified Inbox, opening those messages in the Unified folder does not always clear the red dot, nor does the unread message counter in the left pane always decrement properly. What it seems to take to reset things when this happens is to expand the Inbox tree and simply click on the account name associated with the unread message. Anyone else see this?

Asked by Electrojim 5 hours ago

Thunderbird Wupdate Windows 10, wersja 21H2 i 22H2

After installing the Windows Thunderbid update, it downloads a gmail message about one per hour. Please help what could be the cause. Windows 10, wersja 21H2 i 22H2 64 Th… (read more)

After installing the Windows Thunderbid update, it downloads a gmail message about one per hour. Please help what could be the cause. Windows 10, wersja 21H2 i 22H2 64 Thunderbird 128.7.1esr (32 bity)

Asked by Paweł Kolano 5 hours ago

thunderbird was deleted by a windows update. what can i do now?

Microsoft in its wonderful idea of updating no matter what, has taken out my thunderbird client. I was using an older version because the new thunderbird kept losing my a… (read more)

Microsoft in its wonderful idea of updating no matter what, has taken out my thunderbird client. I was using an older version because the new thunderbird kept losing my addresses. NOW I HAVE NOTHING AND NO ACCESS TO ANY EMAIL.

Asked by PAPERWORK 6 hours ago

I need to know how to delete main email account and assign my second email account as the main email account

I recently got rid of my old main email account which up asks for account sign-in information when I initially boot up Thunderbird NEBULAR ver: 128.7.Oesr (64 bit). can y… (read more)

I recently got rid of my old main email account which up asks for account sign-in information when I initially boot up Thunderbird NEBULAR ver: 128.7.Oesr (64 bit). can you give me specific information to delete the old main email account and make my second email the main email account which will automaticall retreive my emails and show up first. Please remember that I old and need specific information,

Asked by benK5ex 6 hours ago

Disable window decorations in Thunderbird 127.0esr on GNU/Linux

Hi folks, I was wondering if it was possible to disable window decorations (close, maximise, minimise) on the GNU/Linux build of Thunderbird 128.7.0esr. I cannot seem to… (read more)

Hi folks,

I was wondering if it was possible to disable window decorations (close, maximise, minimise) on the GNU/Linux build of Thunderbird 128.7.0esr. I cannot seem to find this in the settings.

I don't have window decorations on my window manager (i3), so this make Thunderbird a little jarring to use and I'd like to disable them if possible. Two of the buttons (minimise and maximise) are actually non-functional due to i3's tiling nature. I think this is something that has recently been added, as I never used to have these buttons before updating recently after being away from work for a while. They've just appeared and I can't seem to get rid of them.

Am I just being daft and missing someething obvious in the settings?

Thanks in advance.

Asked by communications6 8 hours ago

Strange MOVE behaviour

In my TB128.7.0esr I have a Profile with several IMAP-accounts all residing on the same IMAP-server. For ONE of the accounts, when I do a move (drag-and-drop) of an eMai… (read more)

In my TB128.7.0esr I have a Profile with several IMAP-accounts all residing on the same IMAP-server.

For ONE of the accounts, when I do a move (drag-and-drop) of an eMail from A to B (ex: from Inbox to Folder or from folder to Inbox or .....) - in Thunderbird the eMail becomes available in the target, and is removed from the source - on the Server directories the eMail stays in the source and is as well in the target and this until I do a compact or until I close Thunderbird

For OTHER accounts everything happens immediately !

I couldn't find any setting that might imply this kind of behaviour

And yes, I checked, the icon during the drag-and-drop, it doesn't have the +sign on it, so it's NOT a copy

Any ideas what might be going on ?

Asked by wquatan 13 hours ago

Some messages download fine but sometimes nothing shows up in the inboxes

Hi, I've searched this problem a number of times and not come up with a solution. I've been a Thunderbird user for decades and this is a new problem to me. I have 3 … (read more)

Hi,

I've searched this problem a number of times and not come up with a solution. I've been a Thunderbird user for decades and this is a new problem to me.

I have 3 email accounts in Thunderbird. One of the three is very old and has dozens of subfolders with old message storage. The other two have one or two subfolders at the most. All 3 accounts seem to have this same problem.

Ninety % of the time all messages download and appear in their inboxes just fine. But sometimes I'll get downloading X-number of messages in the bottom left corner of Thunderbird but nothing shows up in any of the inboxes. I check all TRASH and JUNK folders and they are all empty (I used EMPTY TRASH ON EXIT as a setting in all accounts to empty the TRASH folder).

If I go to the online servers for these three accounts no messages show up there that haven't already been downloaded to my inbox and seen by me. So it would appear there actually were no new messages to download even though Thunderbird indicated there were.

A few weeks ago I searched out and found instructions for using the REPAIR FOLDER feature and ran that on the inboxes. On one account 3 old messages I don't think I'd seen did indeed appear. But use of the REPAIR FOLDER feature since then has had no effect at all.

I use JUNK settings but rarely see anything show up in my JUNK boxes. Perhaps that's a clue?

Can anyone enlighten me on what is happening?

Thanks, BH

Asked by bhdavis 1 day ago

Last reply by bhdavis 14 hours ago

Thunderbird. Incorrect display of the contents of some emails

Good afternoon. There is an IMAP mailbox with a huge array of emails and folders, and a large number of configured filters. The emails that were sent did not open correc… (read more)

Good afternoon.

There is an IMAP mailbox with a huge array of emails and folders, and a large number of configured filters. The emails that were sent did not open correctly, i.e. we see one header, but a completely different email opens, this is not the case with all emails, selectively. This also happens sometimes in previously received emails, and it also happens that the counter for new unread emails in some folders does not display until you enter this folder. The problem is only when working through the Thunderbird client, it has been going on for more than a year, the client has also been updated many times. This problem is reproduced on other PCs when we are log in this user account . There are no similar problems in the browser. Please help.

Asked by alex.atos.1988 16 hours ago

Last reply by alex.atos.1988 14 hours ago

Slow attachment

Dear Support! I use the lastest version of Thunderbird and i got a very strange problem. I never had this problem before. I have 3 different email (all POP3) and all of… (read more)

Dear Support!

I use the lastest version of Thunderbird and i got a very strange problem. I never had this problem before.

I have 3 different email (all POP3) and all of this do the same. Everytime when i write an email to anybody and i attach anything (like pdf, or docx) the program needs to 3-4 sec to get ready attach (all of the 3 account has this problem). The attachment size not non-influential, because 200kb and 12MB are needs the same time. I deleted the history, cookies, everything. The PC is very good, i5-10500 / 8GB DDR4 / 256GB NVMe SSD / Windows 11. I tried to disable the virus protection (ESET NOD Internet Security), but did not bring improvement.

Do you have any suggestion for the repair?

Thank you in advance.

Gergely Záray zaraygergely@gmail.com

Asked by zaraygergely 14 hours ago

Using Thunderbird as Email SMTP outgoing for an Application

I would like to be able to have a custom software program create a text email in a subdirectory where Thunderbird would pick it up and email it out. Is this possible wit… (read more)

I would like to be able to have a custom software program create a text email in a subdirectory where Thunderbird would pick it up and email it out. Is this possible with Thunderbird?

Asked by clarkje 15 hours ago

Problem moving messages to local folders held on an external hard drive

I have been moving old emails into my local folders which are on an external hard drive. I have successfully moved a few hundred emails but now get the following message… (read more)

I have been moving old emails into my local folders which are on an external hard drive.

I have successfully moved a few hundred emails but now get the following message when I try to copy or move any more emails to the local folders:

"The messages could not be moved or copied to folder 'discogs on Local Folders' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Deleted, and then choose Compact Folders, and then try again."

I have plenty of space left on my external hard drive (650 GB, drive is only 25% used).

I have tried emptying all deleted folders (both from the account I am trying to move the emails from, and the local folders drive), and compacting folders, no effect.

I am wondering if there is some kind of maimum size limit on the local folders directory, either in Thunderbird or on my hard drive, that I need to reset ?

I am running Thunderbird 115.10.1 (64 bit) on Windows 7.

Any help appreciated.

Asked by adriharp 15 hours ago

Retention policy, higherarchy, propagation to sub-folders

Hello, I would like to know how the retention policy effects sub-folders. Does the Retention Policy (RP) propagate down to sub-folders? Example: I create a folder in my … (read more)

Hello, I would like to know how the retention policy effects sub-folders. Does the Retention Policy (RP) propagate down to sub-folders?

Example: I create a folder in my EM account, call it folder1. I go into the RP tab and un-check the use global settings and choose never delete EM's. I then create folder2 as a sub-folder of folder1 and create a RP, un-check use global settings and select delete EM's older than "x" days.

Will folder1's RP take president over folder2's RP and never delete EM's or will folder2's RP override folder1's RP and delete EM's older than "x" days according to folder2's RP?

My OS is Linux Mint 22.1 Cinnamon, Cinnamon Ver. 6.4.6 Thunderbird-Nebula 128.7, 64Bit for Linux Mint-001 - 1.0

Thank you, MA

Asked by M A 1 day ago

Last reply by M A 22 hours ago