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Delete locked account

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I lost access to my two-factor authentication app and therefore could not get into my account. I have created a new account using a different email address but I would like to use the email address (which I still have access to) associated with that account. As long as the old account exists I cannot associate that email with my new account. I cannot find any way to contact Mozilla to ask them to delete the old account (and free up that email address). Will it just get deleted eventually if I don't log into it anymore? Is there someone I can contact to close that old account? Thanks

I lost access to my two-factor authentication app and therefore could not get into my account. I have created a new account using a different email address but I would like to use the email address (which I still have access to) associated with that account. As long as the old account exists I cannot associate that email with my new account. I cannot find any way to contact Mozilla to ask them to delete the old account (and free up that email address). Will it just get deleted eventually if I don't log into it anymore? Is there someone I can contact to close that old account? Thanks
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0

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cor-el
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17476 solutions 157949 answers

That is not possible. Note that there are recovery codes to access the Firefox Account and a recovery key to access your Sync data in cases like this.

That is not possible. Note that there are recovery codes to access the Firefox Account and a recovery key to access your Sync data in cases like this. *https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication *https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys
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McCoy
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534 solutions 5035 answers

Hello argent.wolfwing,

If you really want to delete that account; please see :

https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

Hello argent.wolfwing, If you really want to delete that account; please see : https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account
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cor-el
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^: that won't work if you have set 2FA and not not have access to the Authenticator app or recovery keys because you won't be able to access the Firefox Account Settings page.

^: that won't work if you have set 2FA and not not have access to the Authenticator app or recovery keys because you won't be able to access the Firefox Account Settings page.
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McCoy
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^: In that case the only option will indeed be to create a new account with a different email address ..... :(

^: In that case the only option will indeed be to create a new account with a different email address ..... :(
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cor-el
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17476 solutions 157949 answers

The OP already did create a new account and wants to delete the older account.

I have created a new account using a different email address but I would like to use the email address (which I still have access to) associated with that account.
As long as the old account exists I cannot associate that email with my new account.
The OP already did create a new account and wants to delete the older account. <blockquote><pre>I have created a new account using a different email address but I would like to use the email address (which I still have access to) associated with that account. As long as the old account exists I cannot associate that email with my new account.</pre></blockquote>
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McCoy
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cor-el said

The OP already did create a new account and wants to delete the older account.

I know - hence I said   "indeed".....

''cor-el [[#answer-1235761|said]]'' <blockquote> The OP already did create a new account and wants to delete the older account. </blockquote> I know - hence I said &nbsp; "indeed".....
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neon_clowns 0 solutions 1 answers

Hi argent.wolfwing.

Did you ever get a resolution to this problem? I'm in the same boat and locked out of an account with no way to delete it and start again.

Hi argent.wolfwing. Did you ever get a resolution to this problem? I'm in the same boat and locked out of an account with no way to delete it and start again.
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