Thunderbird - is not savin emails and some of them are not sent

Hello, I've written to You in below topic: https://support.mozilla.org/en-US/questions/1435807 We've fixed it just as You've instructed us. But we've still got problem … (read more)

Hello, I've written to You in below topic: https://support.mozilla.org/en-US/questions/1435807

We've fixed it just as You've instructed us.

But we've still got problem with sending and saving emails. Some messages (not always, just in some periods of time), are not sent and not saved in sent messages. We've had this problem yesterday and now I don't know what has been sent and which were not.

Waiting for your reply. Best regards

Asked by biuro323 1 hour ago

Table/cards view

Hello everyone, In thunderbird table view you are able to rearange settings for date, star, from, subject in the order you want. Does anybody know how to get this options… (read more)

Hello everyone, In thunderbird table view you are able to rearange settings for date, star, from, subject in the order you want. Does anybody know how to get this options in cards view. I'd like to move date from right to left, and I can't find out how to do it? Thx.

Asked by posttoromanr 2 hours ago

thunderbird will not connect to btmail

Thunderbird will not connect to my bt mail. I have tried Mailbird, Outlook and others and they will not connect. I have checked configuration with BT and they say all OK… (read more)

Thunderbird will not connect to my bt mail. I have tried Mailbird, Outlook and others and they will not connect. I have checked configuration with BT and they say all OK. Have changed password - no change. Manually configured with password - no change. My PC has had a new SSD since and still will not connect. I have Broadband with BT so I get the same privaligies as Premium. I have malwarebytes and that allows them to connect. Up until a couple of weeks ago it worked OK and then suddenly it stopped working. Had my local Techie shop look at it - no result. They said it must be BT, but spoke to them again today and they say it should work - certainly with outlook. They recognise connection, but says either config or password incorrect. Changed password again, but no change. Can you please tell me where the problems is. Thanks

Asked by r.symms 1 day ago

Last reply by r.symms 4 hours ago

Thunderbird Update Window

Before I updated to Supernova, when I opened Thunderbird and there was an update available, a window would automatically open in Thunderbird showing the available update … (read more)

Before I updated to Supernova, when I opened Thunderbird and there was an update available, a window would automatically open in Thunderbird showing the available update (screenshot attached), which allowed me to read the Release Notes to see what was being updated, before applying the update.

However, since updating to Supernova, this no longer happens.

I have always had my settings set to General / Updates / Check for updates, but let me choose whether to install them and as I said, this worked until updating to Supernova.

So can someone tell me what I need to do, to get the update window opening automatically again?

Thanks.

Asked by Hawkeye58 2 months ago

Last reply by Hawkeye58 5 hours ago

links to local files stopped working

Ever since the latest 115.8.0 update local links to .pdf file stopped working eg: below. When I would click on that link it would open the invoice.pdf in my PDF client. … (read more)

Ever since the latest 115.8.0 update local links to .pdf file stopped working eg: below. When I would click on that link it would open the invoice.pdf in my PDF client.


file:///D:/%20Internet%20Services/%20Feb%20invoice.pdf

Hoping whatever was broken will be fixed soon Thank You

Asked by jstrashmail 5 hours ago

TB will not recognize profile after upgrade to win 10

I was finally forced to upgrade from win7 (which worked) to win 10 (me no likey) because of a required program which would not even install on win7. After the upgrade, wh… (read more)

I was finally forced to upgrade from win7 (which worked) to win 10 (me no likey) because of a required program which would not even install on win7. After the upgrade, which obliterated my hard drive of several important things, I am reinstalling TB. I always used an NAS directory for Thunderbird, and have email records going back nearly twenty years. I installed TB 115 and have tried several ways to get it to recognize my profile directory on the NAS to no avail. I tried copying data into the default directory the 115 install is looking at. The about:profiles shows it is looking in the correct directory, it produces a parent.lock file in that directory when I run the program. It does not give me my email, or contacts. I do not use the calendar or to-do lists.

My system is an AMD K6-6400K with 16 GB and a 500 GB drive. Though programs are loaded on the drive ALL data is stored in an NAS. There is about 375 GB available on the C drive.

I have used the cmd line to pull up profile manager, added a profile, pointed it to the data that is on the NAS, a parent lock file is created there too but it shows me no mail.

I have edited the profiles.ini file manually to have the program look at the directories, both the NAS and a local directory which has had the old files entered. Neither worked.

I tried opening TB and creating a new profile and pre-loading the info there, nothing. I've been at this for days now. I have uninstalled and removed manually all TB folders and reinstalled older versions to give that a go but without effect. I am no Luddite (Many years ago I owned a system integration, assembly and install company doing networking for the military as a civilian contractor.) but someone has to explain this to me like I am a five year old. There is no reason having my email back should be this difficult!

PLEASE give me a hand?

My TB directory appears in C:\Users\owner\AppData\Roaming\Thunderbird My old data folder was on a network drive at M:\Users\owner\AppData\Roaming\Thunderbird\profiles\k5zbs5az.default When I manually enter the M: address in the profiles.ini file, it "corrects" it to C:\Users\owner\AppData\Roaming\Thunderbird\ even though the switch 'relative' is off.

[Profile1] Name=default IsRelative=1 Path=Profiles/zpfeu8eu.default Default=1

[Profile0] Name=default-beta IsRelative=0 Path=C:\Users\owner\AppData\Roaming\Thunderbird

[General] StartWithLastProfile=0 Version=2

[Install5D388C1349709B37] Default=C:\Users\owner\AppData\Roaming\Thunderbird Locked=1

Running the Mozilla application with a specific profile using command line arguments brings up the program but no mail. It creates a lock file in the correct directory, but no joy.

I get no pop up error messages.

Asked by michael657 1 month ago

Last reply by michael657 9 hours ago

Microsoft Defender "Dynamic Delivery" is chopping off attachments

Our IMAP server is set up with something called "Dynamic Delivery", which replaces each attachment with a link to the file stored on a server. It then scans the file and … (read more)

Our IMAP server is set up with something called "Dynamic Delivery", which replaces each attachment with a link to the file stored on a server. It then scans the file and replaces the link with the original attachment.

The problem is that I'm using a filter to remove the message from the server immediately, so I get the "stripped' copy of the file with just the link, and evidently the link is invalidated once the message has been scanned.

Is there a way to get Thunderbird to delay before downloading messages? I think that would solve the problem almost always. I don't want to have to leave the messages on the IMAP server, there's a retention cutoff and I want my messages to persist.

Asked by Carl 19 hours ago

Last reply by Carl 9 hours ago

Does TB now allow you to edit SUBJECT lines?

Been using TB since before it was Eudora. I am still on rev 60-9-1. I use an AddOn that allows me to edit the subject line - this is an ESSENTIAL function, since sender… (read more)

Been using TB since before it was Eudora. I am still on rev 60-9-1. I use an AddOn that allows me to edit the subject line - this is an ESSENTIAL function, since senders do not use any orderly system for the subject, and I need to change it around in order to search & find them later.

When was it made an integral function - and if not, by now, why the hell not?

Seeing lots of grief about rev 115. What other POP mail apps for Macintosh still exist? All web based mail viewers have lousy interfaces, not to mention that you have to download mail one at a time, and then its just a bunch of files on your computer.

If I upgraded from 60-9-1, how high can I go without it creating a new install and having to go thru the process of saving my Profile.ini etc in their hidden directory and putting them into the 'fresh' install ?

Asked by FireFoxSucks 5 days ago

Last reply by FireFoxSucks 10 hours ago

Can't download messages since installation of latest Thunderbird

How can we help? -- Not sure what to say to this question. Tell me what's wrong? I can send messages. My ISP is Earthlink and I am running Thunderbird 115.8.0 on Windo… (read more)

How can we help? -- Not sure what to say to this question. Tell me what's wrong?

I can send messages. My ISP is Earthlink and I am running Thunderbird 115.8.0 on Windows_NT 10.0 19045 on old laptop. This seems to happen when I get new installs of Thunderbird. But usually if I do the following, then messages can be downloaded:

empty the provided folders [Inbox to Trash] compact folders clear history, cache, & disk space delete Inbox and Inbox.msf in my profile delete Mozilla cookies in Firefox [yes, I realize this is not relevant, but I am desperate] close Thunderbird, sign out of Windows session, and Shutdown or Restart

This time I have even tried Troubleshooting mode, but nothing seems to help. Another clue, Thunderbird is not always asking for my ISP's password like it usually does at the start of a session.

Asked by Susan Betz 19 hours ago

Last reply by Susan Betz 11 hours ago

Cannot see my read messages list. Can see only unread messages list.

Hello. I cannot see the list of my read messages in inbox folder. I see that I have 1700 messages but I cannot reset the setting to see both the unread and read messages.… (read more)

Hello. I cannot see the list of my read messages in inbox folder. I see that I have 1700 messages but I cannot reset the setting to see both the unread and read messages. Thank you for your help.

Asked by jm081214 13 hours ago

Copy and paste from template not working

I create templates to keep copies of regular correspondence. I copy this text to paste into reply's to enquiries - (yes I know that not the purpose of a template but its… (read more)

I create templates to keep copies of regular correspondence. I copy this text to paste into reply's to enquiries - (yes I know that not the purpose of a template but its the simplest way to have copies of regular reply's on hand) As of today - text copied from a template will not "paste" into an email - it will only "paste without formatting" - which means layout and hyperlinks are not supported . Has worked successfully for a couple of years - but now no. I haven't added any extensions or upgraded systems - it just stopped today - so annoying - any ideas

Asked by leegunn1471 15 hours ago

Changing hosted email providers

I currently have Thunderbird(TB) using POP with a hosted email provider(HEP) with my own DNS. I am going to transfer to a different HEP where I am told I can keep my cur… (read more)

I currently have Thunderbird(TB) using POP with a hosted email provider(HEP) with my own DNS. I am going to transfer to a different HEP where I am told I can keep my current mail address/name . Is it possible for me to continue using my current folders after I transfer? My searches have come up with various responses for an IMAP setup but I haven't been able to find anything for my POP setup. Could someone help me with this please?

Asked by dobrphi 1 month ago

Last reply by dobrphi 16 hours ago

Unable to successfully set up my account on thunderbird even though my account was working a few weeks ago

unable to send and receive emails even after setting up server settings correctly when I go to send receive i get message 'Sending of the message failed. An error occurre… (read more)

unable to send and receive emails even after setting up server settings correctly when I go to send receive i get message 'Sending of the message failed. An error occurred while sending mail. The mail server responded: "Please login first". Please verify that your email address is correct in your account settings and try again'. I have successfully set up an account before but it stopped working about 3 weeks ago.

Asked by ian216 16 hours ago

Missing emails

I have just completed transferring Thunderbird from Windows 10 (32 bit) to Windows 11 (64 bit). Running 115 on both machines. The transfer went well but ..... In my profi… (read more)

I have just completed transferring Thunderbird from Windows 10 (32 bit) to Windows 11 (64 bit). Running 115 on both machines. The transfer went well but ..... In my profile in the sub folder Mail, I ended up with 3 folders - Local Folders, XXXX.com (XXXX is the incoming sever name) and XXXX-1.com. This happened purely by chance with the XXXX-1 file containing all the data and folders off the old PC and the XXXX containing the emails from my internet provider from the time my old PC had died until the transfer.

I renamed the XXXX-1 file and opened it in Thunderbird - all the emails were there.

Seperately I did the same with the XXXX file - no emails appeared in Thunderbird.

If I click on the XXXX file then click on Inbox and open it with Notepad, I can all the new emails. The XXXX file inbox does not contain any of the old emails.

I have tried everything to open the XXXX file in Thunderbird (incluing renaming and cut/paste) all to no avail. And, of course, the emails were deleted off from my internet provider by Thunderbird when they were downloaded!

Can anyone suggest a way I can retrieve the emails off the XXXX file?

Asked by Graeme 17 hours ago

GMAIL DRAFT NOT DELETING AUTOMATICALLY AFTER SENDING EMAIL

I use my gmail account in thunderbirdapp on windows 11. When I start to compose an email in thunderbird app, it will create a draft after few minutes automatically (this … (read more)

I use my gmail account in thunderbirdapp on windows 11. When I start to compose an email in thunderbird app, it will create a draft after few minutes automatically (this happens when i am drafting a long email like work email that takes 10 15 mins with breaks in between). The draft gets saved in the 'draft' section in thunderbird app and also on gmail web as well (gmail android app or gmail from gmail.com). When I finally send the email from thunderbird app, the draft from the thunderbird app gets removed however the draft in my gmail web REMAINS. I do see the sent mail in the 'sent' folder in both thunderbird app as well as my gmail web or android gmail app however a copy still remains in drafts in gmail app/web. This creates an issue where i have multiple drafts in my gmail which only show when i access gmail from gmail app or on web. Please help me fix this issue. For reference some info is below regarding my setting of thunderbird app on my windows 11. The settings of the android app for drafts is set by default by the app to Kepp drafts in: other :Drafts in xyz@gmail.com. This setting was set automatically when i started using the thunderbird app. Thanks.

Asked by Jimmy 18 hours ago

Error Msg when opening link in email. Breakdown in Thunderbird and search engine

I find that when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, … (read more)

I find that when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

But, if I copy link and copy into browser it works fine. There is a break in the Thunderbird email to the browser. This does not happen with all links but there are about three or four that I get regularly where it fails.

I have talked to a tech guy and we have tried different things and it always comes back to a break in Thunderbird email.

How do I fix this problem?

Thank you, Monica

Asked by mmikkola914 6 days ago

Last reply by mmikkola914 18 hours ago