Thunderbird Support Forum

I received 3 emails on 16/03/23 which were readable. I need to recheck the information and they have become unreadable and seem to not be related to the original topic. As this involves some payments to Paypal, I would like to be able to resolve the problem. Thank you

I'm trying to migrate a 45 GB profile to a new computer the usual way: I have copied the profile folder, started Thunderbird Profile Manager, created a new profile assigning this folder as the profile folder. I'm working in offline mode. The old PC runs on Windows, the new on Debian Linux.

All of the email addresses show up, but NONE of the emails are displayed. The folders appear as empty. Interestingly enough, I can search among the emails though using Ctrl-K: upon entering a keyword, emails containing it are found and enlisted, however, I cannot read the full email: clicking on them leads to an error message saying email cannot be loaded since I'm working offline. Ctrl-Shift-K does not work.

I have tried the same process on a different PC running on Windows: here at least some of the emails are displayed, but not all of them, although I have followed exactly the same procedure as before, as described above.

I'm out of ideas. What could be the problem?

OSX Ventura 13.1, 102.9.0 (64-bit), Gmail imap, when Tbird applies filter to move message a strikethrough copy remains in inbox. A non strikethrough copy is in allmail. When I try to delete the ST copy in inbox it just removes the ST and the message remains. The left click menu delete works. None of these actions have any effect on the moved message. Messages are moved to Local Folders. When I select an unread message in the inbox it immediately changes to ST status. No messages have ST in Allmail. I tried to set the delete action to move messages to a "New trash" folder and most of the inbox vanished. The "Inbox" appears to be worthless and undependable. All I am trying to do is to have my filters work like they used to when I was using POP3. My wife's windoze machine is now having similar issues.

Windows 10

Have FOLDERS pane; some have subfolders.

For some reason -- which has never happened before -- copying messages from INBOX or SENT and pasting into one of the subfolders, T'Bird has decided to make all of those messages "subfolder subfolders" (best I can call it, what with the graphic below); i.e., the first message moved over looks fine, but then the subsequent messages all suddenly are listed in this stairstep business.

No. I want each, individual email that I move from INBOX or SENT to remain individual, not chain-linked or whatever it's called.

Why did it decide to do this? How to fix?

Appreciated - Thank you.

Recently Thunderbird has had to compact INBOX every time I delete even one email. This is a real nuissance. I didn't used to do that and rarely did it tell me it needed to do that. Now I made the mistake of letting it compact without permission. A REAL NIGHTMARE!!! PLEASE HELP

I had to open a new Thunderbird account after a hard drive replacement. I saved my profile to external HD. I transferred it to my Profiles folder but the new TB does not default to it. How do I get this to work ?

I need someone here to please help me with resetting my Thunderbird email Version 102.9.0 (64 Bits). The Settings are messed up and I don't know how to reset them! You can contact me at my two email addresses info@tissim.com and/or carl.bongaerts254@gmail.com Thank you in advance for helping me!!! Carl

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

This past Sunday, when I opened my email program, my mail would not open. It was asking for a password. I did not sey it up with a password. After a couple of tries, I got the message that my email had been shut down but it is now re-opened. I logged on my my internet carrier & they said they had not closed my email but if I was using a different email program that might be the problem. Once I signed into my internet carrier, I did start receiving some emails but I am not receiving all the emails that I was receiving before the message that my email has been closed but was now being re-open. Did something happen on your end that can possibly be straightened out?

Thank You, Geraldine Pollard

I changed the email login for my primary account, thinking thunderbird would still show the years of saved messages in folders for the original account. They have gone away, but WHERE TO?

Hey folks, I don't know if this is a new feature or whether I've just noticed it now because I'm getting a lot more e-mails from the US East Coast. I'm on US West Coast time. The time of the received emails appear based on the sender's time zone, not the time I actually received the email, in my time zone. Is this a feature? If so, can I modify it to show received time as per the local time? Thanks, Steve

j'applique le mode d'emploi Phase 1 sur l'ancien PC phase 2 sur le nouveau PC mais arrivé à profiles je ne trouve plus roaming ni thunderbird alors impossible de continuer l'import

Hi!

I recently got Thunderbird (TB) re-installed in my new PC.

In the re-installed TB, certain mail threads are sort of compressed, so I cannot click and open older specific emails, or did not find the right method to do it. Also, Archive or Remove are the only two buttons active. The drop-down thread with Save As (and other options) has disappeared.

Can I still click and open specific emails in a thread in TB? If so, how do I do it? Am I missing something?

Can I still find the Save As option, to save email threads (as backup) outside TB, in my PC? If so, how do I do it?

Why are only some threads compressed? It seems to happen randomly. For example, the thread most recently active was compressed, along with some other, older threads.

All threads I refer to as compressed has a branching-like symbol to the left of the subject line. This symbol never appeared in my old TB. In my old TB there was never a problem archiving a thread outside TB.

Many thanks in advance!

Best, Stefan Andersson

Suddenly getting error message "Unable to connect to your IMAP server. You may have exceeded maximum connections to this server. Use Advanced IMAP server settings to reduce the number of cached connections" I am on the lastest

Thunderbird version  I changed the cached connections number from 5 to 1. I turned off all devices and waited overnight. Still getting the unable to connect message today.

I have not found a setting in thunderbird that allows thunderbird to keep using and orange or yellow star next to new messages, at least for the same day, after opening any message. As soon as I open a message, all of the orange or yellow stars that indicate new messages disappear. To me, that is illogical and unnecessary. Is there a setting in thunderbird that would change this behavior and keep the stars beside the new messages?

I have 2 computers and have Thunderbird on both. On one PC when I delete emails, they go into the Trash folder for that email account, but on the other PC, when I delete an email it goes into the Trash Folder under Local Folders. I must admit that I don't know the purpose of Local Folders, but that's beside the point. I just want deleted emails to go into the Trash folder for the email account in question. These are all POP email accounts.

Just build a new PC and moved my Thunderbird and Firefox settings to the new PC. I've done this a few times over the years and it usually works perfectly. However, this time after moving Thunderbird and starting downloading new mail, it is REALLY slow, taking 8-9 seconds to download each message.

I have always used the following locations to keep all the profile data: C:\mozilla.org\Users\Johnny\Thunderbird.slt C:\mozilla.org\Users\Johnny\Firefox.slt

When moving to a new machine, I install a fresh Thunderbird and Firefox, then copy over the entire folder C:\mozilla.org\Users\Johnny to the new machine. I then go and modify C:\Users\Johnny\AppData\Roaming\Thunderbird\profiles.ini and add a new profile block like this: [Profile2] Name=Johnny IsRelative=0 Path=C:\mozilla.org\Users\Johnny\Thunderbird.slt Default=1 When I brought up Thunderbird, everything looked normal. When I clicked on Get Messages, it first started downloading from my Comcast account, which normally does 2-3 messages per second. It was now taking 8-9 seconds per message. The next account it downloads from is Network Solutions and it is taking just as long for this account.

I've looked around in the TB settings and can't figure out what is happening. I haven't seen this issue with past migrations. Anyone have any idea what is going on?

Thank you!

A few old threads on this such as https://support.mozilla.org/en-US/questions/1061256 Can someone confirm that clearing the the training data will fix this? I'm having this issue!