My data?

Since I upgraded to you, I am having trouble accessing important and medical info. I would like you to put every thing the way it was before. Easy access. You erraced … (read more)

Since I upgraded to you, I am having trouble accessing important and medical info. I would like you to put every thing the way it was before. Easy access. You erraced some of my passwords, I want them back. I spend hours trying to find my info. I am 80 yrs old and do not need this aggravation. Thank you Moira

Asked by mperek01 17 hours ago

Last reply by mperek01 5 minutes ago

Sessions and history are not saved

I have Firefox installed on multiple devices and most/all of them don't keep sessions or browsing history I noticed that these files are updated while browser is open and… (read more)

I have Firefox installed on multiple devices and most/all of them don't keep sessions or browsing history

I noticed that these files are updated while browser is open and get deleted once browser is closed:

  • sessionstore-backups/recovery.baklz4
  • sessionstore-backups/recovery.jsonlz4

No other files are related to sessions

I have "Open previous windows and tabs" checked

Installations:

  • Windows 10
  • Debian 12
  • Debian 13 (Firefox 148.0 Snap)

On Firefox for Android, this issue doesn't happen, I can even see the whole browsing history including history lost on PC installations

Asked by zeidy44zeidy44 4 hours ago

Allow editing the website domain/URL in Firefox Password Manager

I have a small usability suggestion regarding browser password managers. When a website changes its domain (for example, from example-old.com to example-new.com), existin… (read more)

I have a small usability suggestion regarding browser password managers.

When a website changes its domain (for example, from example-old.com to example-new.com), existing saved login entries keep the old domain. In many browsers, users cannot edit the domain field of the saved login.

As a result, users must delete the existing password and create a new one, which is inconvenient when managing many accounts.

A simple improvement would be to allow editing the domain/URL field of an existing saved login entry.

Example: example-old.comexample-new.com

Instead of deleting the login, users could just update the domain.

It’s a small feature, but it would significantly improve password management usability.

Thanks for your work on building great products.

Asked by vxxo 3 hours ago

Firefox sponsored shortcuts

I have left Shortcuts toggled on, since I want to see the 18 shortcuts that I have manually pinned. Fine so far. I have unchecked Sponsored Shortcuts, but I still am see… (read more)

I have left Shortcuts toggled on, since I want to see the 18 shortcuts that I have manually pinned. Fine so far.

I have unchecked Sponsored Shortcuts, but I still am seeing sponsored shortcuts added to my dashboard whenever I open a new article. What am I doing wrong?

Asked by David Crocker 8 hours ago

Where to enter recovery Key

Where do I input my recovery Key to get my account back? I recently had to get a new mother board and hard drive on my laptop. In the process, it wiped out my Firefox. I … (read more)

Where do I input my recovery Key to get my account back? I recently had to get a new mother board and hard drive on my laptop. In the process, it wiped out my Firefox. I have reinstalled Firefox and have my previous Recovery Key to get my bookmarks passwords but can not locate where to enter the recovery key to do this. All I can seem to find is how to create a recovery key, not where to enter an already existing recovery key. Please help.

Asked by dancuw90 8 hours ago

Windows 2026-02 Preview Update (KB5077241) causes Acer laptop to crash when firefox opens

Windows 2026-02 Preview Update (KB5077241) causes Acer laptop to crash when firefox opens when computer is started. Only on this laptop, other computers are unaffected. F… (read more)

Windows 2026-02 Preview Update (KB5077241) causes Acer laptop to crash when firefox opens when computer is started. Only on this laptop, other computers are unaffected. Firefox is the newest version and like mentioned, all other computers run the same security programs and vpn. The windows update needed to be uninstalled on the Acer laptop for it to operate correctly.

Asked by t05ks 11 hours ago

why do I get a white page when I click on a stored bookmark?

Sometimes when I click on a stored bookmark all I get is a white page and no info.? when this happens I right click on the firefox icon in the taskbar and go to a new pri… (read more)

Sometimes when I click on a stored bookmark all I get is a white page and no info.? when this happens I right click on the firefox icon in the taskbar and go to a new private window and after that I can get to the bookmarked site. wondering why this happens at times. I am using windows 10 for now but am planning to build another computer with windows 11 in the future.

Asked by tduck1 11 hours ago

the last 2-3 weeks I have had a constant message that reads We've detected a problem with your cookie settings

I have been using Firefox for many years and I was satisfied with this browser. For the last 2-3 weeks I have had a constant message that reads We've detected a problem w… (read more)

I have been using Firefox for many years and I was satisfied with this browser. For the last 2-3 weeks I have had a constant message that reads

We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings

I did everything, I deleted, I enabled cookies, cleared cache, but the next day the same message is repeated again. I'm tired of it because I have to retype my passwords every day and I'm close to permanently using MS Edge which serves me perfectly fine. Please give me the correct instructions on what to do to get Firefox to load my email normally again or I'm really going to quit Firefox forever.

Asked by gkoljesar 12 hours ago

Hamburger menu won't open and downloads won't download

Initually I was having issues where I couldn't get the print menu to load up (forever stuck trying to load the preview), however since then it has progressed to downloads… (read more)

Initually I was having issues where I couldn't get the print menu to load up (forever stuck trying to load the preview), however since then it has progressed to downloads refusing to download and the hamburger menu in the menu bar doesn't react when left clicked at all.

Asked by Loke Matthews 13 hours ago

Why doesn't Facebook work on Firefox?

Using Facebook creates an "Isolated Web Content" which makes the page run slow then crash. This has been happening for years, now and means I increasingly just don't use … (read more)

Using Facebook creates an "Isolated Web Content" which makes the page run slow then crash.

This has been happening for years, now and means I increasingly just don't use Firefox, switching to Chrome, instead.

This affects Facebook on my Mac (Sequoia) and PC (Windows 11) machines.

Asked by stuadh1 13 hours ago