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youtube background screen all white

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  • Last reply by larryadow

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Hi friends. We have had some recent power outages when everything was back up running my youtube screen only shows the video but everything else is white. I will try to attach a screenshot.

I am running an iMac with system Sonoma 14.4.1 installed.

I have used Firefox for over 10 years with no problems.

York Maine [removed phone# from public]

Hi friends. We have had some recent power outages when everything was back up running my youtube screen only shows the video but everything else is white. I will try to attach a screenshot. I am running an iMac with system Sonoma 14.4.1 installed. I have used Firefox for over 10 years with no problems. York Maine [removed phone# from public]
Attached screenshots

Modified by James

Chosen solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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All Replies (9)

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Try clearing site cookies.

Does it still happen in Troubleshoot Mode?

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I cleared all site cookies and it did not correct the problem.

I don't see Troubleshoot Mode in the settings.

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Try holding down the Option key while starting Firefox to get into Troubleshoot Mode.

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It does the same thing in Troubleshoot Mode.

Larry

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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

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Changed DNS over HTTPS (DoH) to off and then to Max with no change. Also changed Connection Settings to system proxy settings with no change....... Still baffled

I have attached a screenshot.

Larry

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Chosen Solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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Wow! That worked. What could have caused that to happen? Something got corrupted??

Thanks, Larry

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To clarify, I refreshed my profile.