Thunderbird Community Forum

I've used thunderbird for years. Now I can't get it back. I tried a clean uninstall/reinstall. Downloaded from the thunderbird site. Seems to install fine, but then says no profile recognized. I put some old profiles in the appdata\roaming\thunderbird\profiles in desperation, but still no luck. My clean uninstall did involve registry entries (Revo-Uninstall). So I'd like to get a clean start with Thunderbird, but it won't let me. Any suggestions greatly appreciated. I dread the idea of using another email after all these years!

This is absolutely insane. I set up a email account(also did about a year ago) and I can not get back to my mail. Why in gods name is it so difficult? I have multiple email accounts with most all the major email websites and this one is utterly impossible to use. I just keep ending up in the same spot with no information to help get out of the endless circle. I don't even know if I could find my way back to here. I will give you my email address to try and get something more constructive than the past two days. I want to make mozilla products my main users for all my different platforms to simplify my life but I am having my doubts about thunderbird. So far it is a useless time waster. I'm shocked that this is under the Mozilla name. I normally associate Mozilla with high quality, easy to use products. My goal is to have all the phones, tablets,laptops, and desktops operating on linux and mozilla. Thank you in advance. X@yahoo.com

(PII redacted by moderator)

Hello! All the messages in the sent folder have been lost. When I use webmail, all the messages appear normally. I sent a test message from Thunderbird 151.0 (64-bit) / Windows 10 (64-bit) and the message does not appear anywhere in Thunderbird, but I can see it in "webmail". I added the same email account to TB on another PC and I have the same problem. I have deleted this specific email account from TB and reinstalled it, but the problem persists. In Outlook (iPad and PC) it works normally. Other email addresses of the same domain work normally everywhere. The email server provider cannot help me and claims that there is a technical problem on my side. Is there anyone who has any idea on how to solve this particular problem? Thank you.

Feature Request: When a user reports spam to an official agency (e.g., report@phishing.gov.uk), Thunderbird should automatically detect the endpoint using pattern matching and prompt the user to forward the message as an attachment (.eml format) rather than inline, preventing the loss of critical routing headers like DKIM, SPF, and Received: chains necessary for cyber investigators. This logic could either intercept a manual forward with a prompt asking to attach the original source data, or as an alternative, it could be integrated directly into Thunderbird’s existing "Spam / Junk" button to automatically package and auto-route the pristine email source data to the designated agency upon click.

Other than being slow to download my emails now for a few months, TB was performing well until a week or so ago. Now it also won't open the downloaded email when I click on it and the TB freezes up so I can't close it out. I have tried restarting computer multiple times and it works for one or two emails that I can open and then starts freezing up again. Makes using it almost impossible. I have security Windows 11 Defender only and have had it the entire time when it also worked well.

I'm using Thunderbird from a little time anmd I have a problem with "Unified Folders" After installing it, I added my 10 accounts one by one and found out a problem. Simply Thunderbird doesn't want more than 1 "yahoo" account. I can enter even 15 accounts and Thunderbird can manage all the accounts with "Unified Folders" without problems and I see all the accounts. But if I were to add another "yahoo" account, Thunderbird no longer handles it with "Unified Folders". In fact it disappears and I only see it again if I activate "All Folders". I can't understand why. Maybe I need to setup something on yahoo? Can I solve this problem? Thanks PS: I speak italian.

As the topic says, the message list turned from the usual dark-mode look, to a full black background after updating to 151.0.

Was this an intentional change? How can I revert it?

This might sound like a daft question but my excuse is that I didn't set up TB on my PC!

How can I find out from which of my two email providers that I use is feeding my messages to TB as the client? Presumably, incoming and outgoing servers would have to be added at set-up? Is this true for Gmail as well?

Thanks, in advance.

Just what it says in the summary. I went to settings to check/change something, and found this new (I think) message in colour at the top of the page. I have no idea what it means, as I am not part of any organization. The statement is a link, and when I click on it, it takes me to the page shown in the image What if anything, does this mean? Do I need to do anything about it?.

I have filled in an un-correct password a number of times due to incorrect language setting of my keyboard. Then the popup window for this disappeared, and I cannot find a place to enter password. What can I do? It is the password for outgoing email.

I use Thunderbird (102.15.1) at home for emails on my Gmail account, and I have a lot of local folders for filing of emails. I also have Tbird (115.10.1) on a laptop for travelling, but without all the local folders. When I opened up Tbird on the laptop, it downloaded 2 years emails (!!) -- they are all, of course, already on my home computer. If, for example, I delete most of them on the laptop, can I be sure that will not affect what is on my home computer?

I know I need to upgrade to Tbird (it will be v. 128) on both computers.

Are there any guides or instructions on the interaction of Gmail and Tbird on 2 computers?

All help/advice will be appreciated.

System:

Win 11 Home (lastest updates, also my notebook's latest updates from the manufacturer) Thunderbird version 151.0

Okay, this is a multiple clusterf#@$.

I ended up needing to do a Win 11 Home "reset" keeping data. But I needed to back up some files first. But my back up drive was full. Usually, it's because of EaseUs ToDo not deleting files and just adding and adding to the system backup. But that wasn't the main issue: my Thunderbird profile (which I backup separately) was about 280 GIGABYTES in size! This is an extension of a prior problem for which nobody on here new how to solve and certainly nobody from Mozilla chimed in to help. So I did what I'd done before (but it'd never been like this) and delected a couple of THOUSAND seemingly redundant iterations of files from my profile, but NONE of the folders inside the profile.

Of course the Win11 reset deleted Thunderbird and all the profile information. No big problem, I've done this before...but it didn't work copying in all of the old files (from my backup drive) into a new profile and selecting that profile to boot. So, I went to the "Recycle Bin", undeleted all of those files back into my backed-up profile. But I'm only able to get Thunderbird to see all of my address book information. It is not finding my Thunderbird and email account settings nor my email messages (21 years worth). I 100% did NOT delete my email messages (c:\users\USERNAME\AppData\Roaming\Thunderbird\Profiles\PROFILENAME\Mail).

I can laboriously redo my email account information (five different accounts) and Thunderbird user settings, but I really DESPERATELY NEED HELP restoring my email messages.

PLEASE PLEASE HELP ME!

I can't turn off 'threading' of messages. I hate that feature. I'll do my own damn 'threading'. Now the 'search' function is useless. Help me turn off 'threading' I run Thunderbird which I like, on my HP Windows 11 laptop.

"Threading" cannot be 'unchecked' in the dropdown menu.

the morning I tried to access my email account on Videotron (I live in Quebec) and got this message from thunderbird "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) .videotron.ca failed." Thunderbird was working perfectly yesterday. I contacted Videotron tech service and spent over an hour with the technician with no success. I have included two screen shots.

I have been using Thunderbird Portable e-mail under Windows 10 for a number of years . About 4 months ago I installed on a Windows 11 computer - it worked for a few weeks, then one morning I received a message stating it will not run because a 16 bit program will not run in a 64 bit environment.

I am hoping that there will be a 64 bit portable version for Windows, based on my previous usage.

Would I be able to install the normal version on an external portable drive? When I go visiting, it is convenient to be able to take just the external drive. Currently, the external drive is a high capacity USB drive. However, if this is not possible, is the current Windows 11 version ready to go?

My current e-mail system is a long time DOS system via my ISP. That e-mail address is my only e-mail address, used for over twenty years. I would prefer not to have to change it.

What I have been doing is to use Thunderbird Portable to download my e-mails into Thunderbird on my computer, which allows me to store my e-mails offline for a financial year.

I am hoping to find an option to continue this by June 30.

Regards and Thank you, Kevin Cassidy [edited email from public community support forum]