Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

When I try to open Firefox it says it's already running...I tried to uninstall it but it says it's running....but it's not.

  • 5 risposte
  • 2 hanno questo problema
  • 67 visualizzazioni
  • Ultima risposta di barbara0729

ulteriori opzioni

It just won't open when I try to open it...it says it's already running but isn't. I tried to uninstall it but it won't uninstall because it says the program is running.

It just won't open when I try to open it...it says it's already running but isn't. I tried to uninstall it but it won't uninstall because it says the program is running.

Soluzione scelta

Such issues can also be caused if the profile that is set as the default profile (Default=1) in the profiles.ini is missing.
A possible cause is a reset action that failed somehow to complete and update the profiles.ini file properly.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (5)

ulteriori opzioni

Probably Firefox is not shutting down properly.You will need to kill any Firefox or plugincontainer process with Task Manager.

Firefox should then start ok. Simply uninstalling & reinstalling Firefox rarely solves problems. If you do reinstall firefox or upgrade it, do NOT use any option to remove personal information, because that will destroy bookmarks, settings and passwords.

ulteriori opzioni

I appreciate the helpful information and I was finally able to uninstall FireFox and reinstall it. Everything's working good now.  :-)

ulteriori opzioni

Glad it is fixed. Thanks for posting back.

For future reference note

ulteriori opzioni

Soluzione scelta

Such issues can also be caused if the profile that is set as the default profile (Default=1) in the profiles.ini is missing.
A possible cause is a reset action that failed somehow to complete and update the profiles.ini file properly.

ulteriori opzioni

Thank everyone for their help. The problem is solved and I'm a happy camper.