Thunderbird Forum di supporto

My friend's computer crashed. I was able to try and recover some of the data on the trashed disk that included Local Folders for his Thunderbird which contained non-extension files and .msf files (e.g. BMW and BMW.msf) He bought a new computer and installed Thunderbird. I assumed that if I copied the .msf and the non-extension file of the same name to the Local Folders directory on the new computer, he would have all the information recovered from those files. However, when I did that, the folders showed up but were empty. One folder, for instance, is "travel information" and is 18.7mb and the .msf file is 67kb. It would seem to me that there should be some content in that folder but it shows empty. Am I doing something wrong here or is it truly empty?

Thunderbird updated yesterday. Today when selecting print or print preview Thunderbird responds with a blank white screen with the Thunderbird logo in the upper left corner, it will not allow the selection of any printer or pdf. Grateful for any assistance.

 Application Basics

   Name: Thunderbird
   Version: 80.0b1
   Build ID: 20200801235059
   Distribution ID:

   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Thunderbird/80.0
   OS: Windows_NT 10.0 19041

   Launcher Process: Disabled forcibly
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-mail.outlook.com:995, 3, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, 2, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       British English Dictionary (Marco Pinto)
       dictionary
       2.87
       false
       marcoagpinto@mail.telepac.pt

       English (Australian) Dictionary
       dictionary
       2.2
       false
       en-AU@dictionaries.addons.mozilla.org

       Bitdefender Toolbar
       extension
       24.21.1
       false
       bdThunderbird@bitdefender.com

 Security Software

   Type: Name

     Antivirus: Bitdefender Antivirus
     Antispyware:
     Firewall: Bitdefender Firewall

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.388)

     GPU #1
     Active: Yes
     Description: Intel(R) Iris(R) Graphics 540
     Vendor ID: 0x8086
     Device ID: 0x1926
     Driver Version: 26.20.100.7263
     Driver Date: 9-25-2019
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 07041028
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     CMSOutputProfile: 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
     Display0: 3200x1800@60Hz
     DisplayCount: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

     Decision Log
     HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabledblocked by runtime: Safe-mode is enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureavailable by user: Qualified in releaseunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     OMTP: blocked by runtime: OMTP blocked by safe-mode
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 52.33ms (2.85)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Digital Audio (HDMI) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&1cfc57f2&2&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Speakers / Headphones (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headphones (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Headphones (Bluetooth Hands-free Audio)
       BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000\7&153fc815&0&000000000000_00000001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

     Media Capabilities

     Enumerate database

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280704&REV_1000\4&1cfc57f2&2&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Headset Microphone (Bluetooth Hands-free Audio)
       BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000\7&153fc815&0&000000000000_00000001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&1cfc57f2&2&0201
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

 Important Modified Preferences

   accessibility.lastLoadDate: 1543885641
   browser.cache.disk.amount_written: 934948
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.search.region: AU
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 80.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 80.0
   gfx.crash-guard.d3d11layers.deviceID: 0x1926
   gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.7263
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 80.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x1926
   gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.7263
   idle.lastDailyNotification: 1596493750
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1596073885
   places.history.expiration.transient_current_max_pages: 75692
   plugin.flash.arch: x86-msvc
   plugin.flash.blockliststate: 0
   plugin.flash.desc: Shockwave Flash 32.0 r0
   plugin.flash.lastmod_hi: 371
   plugin.flash.lastmod_lo: 1354004713
   plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_403.dll
   plugin.flash.version: 32.0.0.403
   plugin.importedState: true
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1596439410
   security.remote_settings.intermediates.checked: 1596439410
   security.sandbox.content.tempDirSuffix: {fe582775-3371-4285-bd12-5fe66d5640fb}
   security.sandbox.plugin.tempDirSuffix: {7c92f9db-bc1a-4a7f-b16f-72e0f4cd02ee}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1594538143
   ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.

 Important Locked Preferences

   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false
   security.enterprise_roots.enabled: true

 Places Database

 Accessibility

   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UNKNOWN|

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.27
     4.27

     NSS
     3.55
     3.55

     NSSSMIME
     3.55
     3.55

     NSSSSL
     3.55
     3.55

     NSSUTIL
     3.55
     3.55

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\Tony Conde\AppData\Local\Thunderbird\Profiles\kn7bursa.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: true

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-AU"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-AU"]
     Regional Preferences: ["en-AU"]

Ok I have been fighting this issue for over a month now and hope there is someone that can help.

For an unknown reason my domain hosting service server keeps blocking my IP address. It gets blocked after a few failed IMAP log in attempts. Thunderbird is set to NOT check email on startup or to check email at XX min. Only way I get mail is to click on the get messages button. When it gets blocked I have to send an email to the hosting provider and they will unblock it for 24 hrs. Not long after the 24 hrs time is up, the IP gets blocked again by the server for failed log ins.

I do not have any issue checking mail while the IP is white listed for 24 hrs. No failed log ins, no time outs. Each time I click the button Thunderbird checks for mail with no troubles. While blocked I can get email using my phone as a hot spot, never gets blocked. I went a full week out of town and did not get blocked. The IP is not always the same that is blocked but it is the active IP I am using at the time.

I have scanned the computer with Norton and Spy Hunter 5 and did not find anything of concern. Should I look at another anti virus app?

So does anyone have any ideas? Thanks for your help.

After an extraordinary amount of time and trouble I was finally able to reinstall Thunderbird but it looks different. There is no menu button for one thing, so I can't find the number of the version I am using. I know whatever it is, it no longer is compatible with McAfee anti-spam. It also used to open directly to my inbox, and now I have to click "read messages" to get my new messages. No tools or options etc. Is it possible to re-format it like the earlier versions?

I have just updated to TB 78 (Windows 10) and am slightly regretting it.

I don't like the bright blue icon that appears against each email account name in the folders pane.

I have 9 email accounts and in previous versions a bright blue account name alerts me that new unread mail has arrived in that account. However now (version 78) there is also a bright blue icon against every account name - even accounts that have no new mail and do not need my eyes attracted to them.

I would prefer any of the following: - no account icon - account icon always black - account icon same color as account name (i.e. turns from black to blue if new unread mail arrives)

Is there anyway I can customize version 78 to achieve any of the above?

Thanks.

I have a Yahoo email account with sbcglobal address. I can access my email with Firefox browser, att.com (although not currently a att customer) , and also on my android phone. With the same password I cannot access it on TB because it is allegedly a server error. I tried everything and then uninstalled TB and reinstalled it and tried to add my Yahoo acct and the same thing happened. I got a security key but don't know what to do with it if TB won't let me set up my acct.

I had to take my Mac in for repairs and due to COVID-19 it took a month to get it fixed. Before I dropped it off for repairs I copied my profile over to a Windows Box and used the profile with the latest version of Thunderbird. While using Thunderbird on Windows 10 something funny happened and I ended up with a large folder in the application being duplicated. I deleted the duplicate folder and now I want to compare the Windows Profile to the Profile on the Mac to make sure I have all of my emails still in the lasted Profile.

Is there a way to do an email to email compare between two profile? Thank you.

Does anyone know why Apple OS Voice Control does not work in Thunderbird? I wake up Voice Control, try to dictate a sentence in a new mail message window and nothing shows up. Dictation works in Ms Word, Safari browser, and all other apps.

My Macbook Pro used to have Dictation and Enhanced dictation. With the Catalina OS-- Enhanced Dictation was renamed "Voice Control". Standard dictation remains and it works in Thunderbird, but Voice Control is a lot better. The two cannot run simultanously. I am on 68.10.0 and Mac OS Catalina 10.15.6

Hope Accessibility is important and someone can assist. Wrist injury means I need dictation.

Hey

I've copied thunderbird folders from appData/local/localLow/roaming, and then pasted them in the same spot on new pc. Most of my account works except for few. The google ones seems to be fine, but my private not. When I 1st set them up when I send/received 1st email I had certificate pop up to accept which I did and I could use it. But now it does not give that option.

Initially I had

``` Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match server's certificate. The configuration related to xxx.com must be corrected. ``` Now I had no idea how to do it, so I went to settings>certificate manager and I simply deleted the cerfs. But sadly thunderbird did not re-ask me to add them again.

Then I went to appdata found certs files and deleted them there by hand. Still no luck.

I'm out of ideas now, I don't want to delete accounts/create again as its a bit of pain...

Can any1 suggest any workaround? How to force tb to reinitialize account?

As in the topic, the issue happened to 2 different gmail accounts on my thunderbird client. Accounts were created in different times and circumstances and i believe in default settings. After fetching e-mails to my thunderbird client they were no longer available on the server. It took me quite a bit of time to figure out that it is thunderbird nothing else. The e-mails stay in the client mail and i can read them on it after server removal. I didn't find any working setting in Thunderbird that could help. It didn't happen to outlook or another e-mail account providers except gmail so far. What to do? Is this a Thunderbird bug?

I'm having an issue where Thunderbird stops getting emails every x minutes as it should, and when I trigger the retrieval manually, I get an error that states: The POP3 mail server does not support UIDL or XTND XLST, which are required to implement the "Leave on Server", Maximum Message Size", or "Fetch Headers Only" options. To download your mail, turn off these options in the Server Settings for your mail server in the Account Settings window.

If I close and reopen Thunderbird, it starts working again (with no changes to the account settings) for a few hours, then the issue comes back. There's been no changes to my account settings either from my ISP or in my Thunderbird setup. In the past, I've seen this error very sporadically, but now it's happening at least twice a day.

Thank you for your help...

EB

Hello, I have resolved this situation in my comcast.net account. But it still stops my "gmail.com" account. All were working a couple of days ago - what could be the solution? Thank you in advance... Renard

I can receive on all three accounts we have, but can only send out on two. All three have identical settings, and the port and smtp settings are identical and conform to the Medicom requirements. The failing account was then deleted entirely and recreated from scratch. Mediacom normally uses port 465 but also allows port 587. I mention this because the error message with Port 465 states "Login to server smtp.medicombb.net with user name ********@mchsi.com failed" whereas, when using Port 587 the message is "Connection to outgoing server smtp.mediacombb.net was lost in the middle of the message". All three accounts can be accessed and operated at the mediacom website, and all three passwords and account names have been verified on TB. Mediacom states the settings for POP3 as Incoming: mail.mediacombb.net SSL/TLS port 995

                                                                   Outgoing: smtp.mediacombb.net  SSL/TLS  port 467 (or 587)

Those settings have been used and verified. I would be very grateful for any assistance with this problem, as we are now at the point where Medicom says everything points to TB, but given the other two fully functional accounts, this is not obvious to me. Many thanks.

I have been having some issues sending emails, I receive them fine. I went through all the steps on the "Cannot send messages" page and none of those worked. Help, I am out of ideas!

I don't get very much detail when the error pops up, please see attached:

One of my local folders is not showing when I open Thunderbird. Under Local Folders, I see Sent, Trash, Outbox, AthruD, EthruG, and QthruZ. The HthruP folder (and all its subfolders and messages therein) are not there. When I search in Applications on my iMac hard drive, I find see these files: HthruP, HthruP.mozmsgs, HthruP.msf, and three versions of HthruP.sbd from various times on 7/26/20. How can I get Thunderbird to add HthruP to its list of local folders, given that that set of folders is still on my hard drive? My iMac has the latest version of Catalina as its OS. I've saved lots of important messages in HthruP.

So, I'm thinking I'm missing something obvious. A half hour of searching and I can't find the solution. Hopefully someone can help me.

I recently upgraded Thunderbird to 78.1.0. Upon startup I was waiting for a message to sync that I can see on my phone (I have not opened the message on my phone). I tried syncing several times with no success. Restarted PC and Thunderbird and confirmed solid internet connection. A suggestion I came across while troubleshooting was to "repair folder". Seemed easy enough. Well once I selected that option ALL MY EMAILS IN MY INBOX HAVE DISAPPEARED!

I have waited about 20 minutes with no messages appearing. Am I missing some major easy detail. I had no idea that an option called "repair folder" could result in the disappearance of all my messages. Trying to remain calm in hopes there is a simple fix. I apologize if this is a common issue that I am overlooking. I have tried to solve it with the extent of my knowledge.

On Thunderbird 68.11.0(32 bit) under my main email account i had a few folders set up where i used to save the appropriate emails to like for eg , car folder would contain any emails about my car. So now i have set up a new email address which will now be come my main account , so is it possible to transfer these folders and have them showing under the new email account rather then show under the old email account , if so how do i do this

I just ungraded to Thunderbird beta version 80.0b1 and now I can't print anything. I had no problem with the previous version "79". Can you please help me fix this. Without printing I'm dead in the water.