Firefox frozen
Last night, all of a sudden, I get what appears to be the start of the Firefox browser, which I have used daily for as long as I can remember. In desperation to read my email, I went to Google Chrome and Gmail. But I have all my bookmarks with you. How do I get back in?
Paul Gilje [exited email and phone# from public community support forum]
Modificato da James (doing minimal support) il
Tutte le risposte (1)
Hi Paul, could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode...
- (menu bar) Help menu > Troubleshoot Mode...
and OK the restart. A small dialog should appear. Click the Open button.
If that is not possible:
With Firefox closed, hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
Any improvement?
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