Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni
Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.
Archiviato

Can't add second email with deactivated primary email

cor-el risposto
joelstoner

My primary email account has been suspended by the provider, I tried to add a secondary email account to change my primary account. But when I click on add, I get a red box saying "Email returned did you type it right?", but the typed email address is good, and it appears firefox is attempting to send a verify email to my suspended primary email. Is there a way to add a secondary email on a trusted device, so that I can change my primary email on the account?

My primary email account has been suspended by the provider, I tried to add a secondary email account to change my primary account. But when I click on add, I get a red box saying "Email returned did you type it right?", but the typed email address is good, and it appears firefox is attempting to send a verify email to my suspended primary email. Is there a way to add a secondary email on a trusted device, so that I can change my primary email on the account?
Immagini allegate

Tutte le risposte (1)

If you no longer have access to that email account then your only option is to create a new account with the email address that you wanted to add as the secondary email.