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I recieve emails with attachments and when i try to open them is says 'blank page'. what do i do?

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kadwefgf4
kadwefgf4
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I receive emails. some of the ones that have attachments open just fine. Others do not as when I try to open the attachment it says 'blank page'. I have tried right clicking and opening in that manner but to no avail.Help me please.

I receive emails. some of the ones that have attachments open just fine. Others do not as when I try to open the attachment it says 'blank page'. I have tried right clicking and opening in that manner but to no avail.Help me please.

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guigs
guigs
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Hi kadwefgf4, First I would check the download or attachment settings of any third party antivirus on your computer.

Second I would try to do the same thing in Firefox Safe mode to see if it is an add on or a changed preference.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.