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Cannot forward email message. Contact list does not appear to select. Can reply to sender only

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

commare
commare
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When trying to forward an email message, the contact list does not appear. It can only be forwarded by entering addresses manually. I can return an email by replying but I cannot forward under the Mozilla Fox server.

When I am in Internet Explorer I can utilize the email forward without a problem. Contacted AT & T to see if it was their problem, since I use att.net. The technician stated it was a problem with Mozilla because it was not compatible with the AT & T net work. It could possibly be in recent updates, since I just discovered the problem within the last week.

Would prefer to enter my email through Mozilla Fox. So can you solve this problem for me.

When trying to forward an email message, the contact list does not appear. It can only be forwarded by entering addresses manually. I can return an email by replying but I cannot forward under the Mozilla Fox server. When I am in Internet Explorer I can utilize the email forward without a problem. Contacted AT & T to see if it was their problem, since I use att.net. The technician stated it was a problem with Mozilla because it was not compatible with the AT & T net work. It could possibly be in recent updates, since I just discovered the problem within the last week. Would prefer to enter my email through Mozilla Fox. So can you solve this problem for me.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
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All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.