Firefox Community Forum

Thank you. I’m not a technical person and so could you please share the specific and safe steps which will resolve both the error state shown, and the TLS logging issue without creating any other unintended consequences. I don’t want create any additional problems while trying to address these two issues. Thank you

Subject: Firefox 157.0.1 – ChatGPT Read Aloud Not Working (“Unable to read aloud”)

Hello Mozilla Firefox Support Team,

I am reporting a problem with Firefox 157.0.1 on Windows involving ChatGPT's Read Aloud feature.

Until approximately one week ago, I could use ChatGPT's Read Aloud feature without any problems. Now, whenever I try to listen to a written ChatGPT response, Firefox displays the following error:

“Unable to read aloud.”

I have confirmed that this problem is specific to Firefox. ChatGPT's Read Aloud feature works perfectly in Google Chrome on the same computer. Additionally, YouTube and other audio applications work normally in Firefox.

Troubleshooting already completed:

Cleared ChatGPT's cookies and website data.

Disabled Firefox Enhanced Tracking Protection for ChatGPT.

Restarted Firefox in Troubleshoot Mode with extensions disabled.

Refreshed ChatGPT and restarted the browser.

Tested ChatGPT Read Aloud in Google Chrome, where it works correctly.

Unfortunately, none of these troubleshooting steps resolved the problem in Firefox.

System information:

Browser: Mozilla Firefox 157.0.1

Operating system: Windows

Website: https://chatgpt.com

Affected feature: ChatGPT Read Aloud

Error: “Unable to read aloud”

I understand that other Firefox 157 users have reported similar problems.

Could your technical team investigate whether a recent Firefox update or browser compatibility issue is interfering with ChatGPT's Read Aloud functionality?

I prefer using Firefox as my primary browser and would appreciate any assistance or information about a possible fix.

Thank you for your assistance.

I hope this is a simple setting issue. I believe I have tried everything others have recommended.

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My system • Windows 11 on a Dell laptop. • Firefox Version 157, my default browser. • Norton 360 Standard. • Two Firefox profiles; the warning appears in both. • Firefox Troubleshooting Mode does not eliminate the warning https://support.mozilla.org/en-US/kb/sslkeylogfile-warning?utm_source=chatgpt.com

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Thanx, Dennis