Firefox for Android Support Forum

Triggered usually by any Website with a (google) map.

   Chrome on Android 13 on the Oukitel RT5 displays these Websites properly.

'Split Screen' functionality & gestures useless. The appear they might work until finger contact with the touchscreen is discontinued, then every attempt rebounds to half the screen still black.

  The only 'way out' of 'split' screen is to exit FF.

There appears no way to 'disable' Android's split-screen functionality

Using Firefox mobile for android and GBoard.

I've selected Firefox as my auto fill service.

A few official apps (at least one banking app, for example) that I've downloaded from the play store that report the following after I unlock and select the correct password:

"Firefox could not verify the authenticity of the application. Do you want to proceed with autofilling the selected credentials."

I can't seem to find any other report of this error so I'm curious what's going on.

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress and phone numbers are individualy designed.

I use mobile browser on Galaxy S series smartphones. When I mark phone number it is not recognized by any dialer. When I try the same on other browser i.ex. Brave it recognize it without any problems. No matter how web frame is designed.

I guess this is an issue for Mozilla developers to check out. Personally I dont see any custom settings to change it.

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB) running Android 14 (AP1A.240405.002) in the UK.

At first, I thought this was being caused by an add-on, so I reinstalled without add-ons and slowly started enabling them day by day until I caught the culprit (which if I recall correctly was Dark Reader). However, even after I disabled the Dark Reader add-on the problem persisted, and no matter how many times I uninstalled and reinstalled the app, the background battery drain issues would eventually come back after ~2 weeks of being installed.

At present I have only three add-ons enabled in the browser: ClearURLs, Decentraleyes, and uBlock Origin. I have used these add-ons in the browser for years without any issues.

It's now got the point where I am so fed up with this issue and the need to constantly reinstall that I will be using a different browser for the time being until this is fixed. I really want to use Firefox as I use it on all my other devices, but this is too much of an issue for me to ignore.

I've included screenshots of my phone's battery consumption whilst I'm asleep, and whilst I'm watching Youtube on my TV over lunch. Both of these are times I'm not using Firefox.

Any help on this issue would be greatly appreciated.

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Whenever I tap a button on any website that is supposed to start uploading process nothing happens. I don't get to see a file browser with which I am supposed to pick a file or anything else, only a slight website UI animation of the button responding to my tap if the website/button has one.

This has been the case from the moment I installed Firefox. It is the same in both regular and private browsing. I have looked at Firefox and Android app permission settings and haven't found anything and allowed everything relevant for Firefox to use (access to files, internet). I have no problem downloading files. I am using MIUI 13 Global.

When I try to go to google on Firefox for android, the website doesn't load and instead all I get is a white, blank page. When I search using google in the address bar, the results show up. But then if I click the google icon to go to the google homepage, I get the blank white page again. What is going on? Also the desktop version of the site works, but the mobile version does not. It just stopped working this morning and nothing on my device had changed. I tried uninstalling firefox multiple times and still every time I redownload firefox, I get the same issue. I've been a longtime user of firefox user and the first time I have had a major issue like this.

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is shown, along with the padlock icon having a red slash.

This started 2 days ago when I updated to Firefox 114.2.0 and also updated to Android 13 patch level June 1, 2023.

I will attach screenshots of the blank page, the Firefox about page, the Play Store app info, and the Settings app info.

I have gone through this support forum, and it looks like all of these posts are for the same issue: https://support.mozilla.org/en-US/questions/1416843 https://support.mozilla.org/en-US/questions/1416646 https://support.mozilla.org/en-US/questions/1416800 https://support.mozilla.org/en-US/questions/1416794 https://support.mozilla.org/en-US/questions/1416820 https://support.mozilla.org/en-US/questions/1416783 https://support.mozilla.org/en-US/questions/1415832 https://support.mozilla.org/en-US/questions/1416685 https://support.mozilla.org/en-US/questions/1412113 https://support.mozilla.org/en-US/questions/1416247 https://support.mozilla.org/en-US/questions/1405626 https://support.mozilla.org/en-US/questions/1416112 https://support.mozilla.org/en-US/questions/1416294 https://support.mozilla.org/en-US/questions/1416350 https://support.mozilla.org/en-US/questions/1416113 https://support.mozilla.org/en-US/questions/1416263 https://support.mozilla.org/en-US/questions/1416061 https://support.mozilla.org/en-US/questions/1416241 https://support.mozilla.org/en-US/questions/1416330 https://support.mozilla.org/en-US/questions/1415775 https://support.mozilla.org/en-US/questions/1415892 https://support.mozilla.org/en-US/questions/1415735 https://support.mozilla.org/en-US/questions/1415819

To me, from reading through these pages and other places online, it appears that the problem is triggered by an update to a recent version of Firefox, an update to a recent version of Android, or a combination of both. It also appears that updating the app will fix the issue (updating at all, not updating to a specific version), or reinstalling the app. Some have said they had luck with clearing the cache and restarting their phone. Some have also said that despite these fixes working temporarily, the issue reoccurred for them.

Many recent reviews in the Google Play Store page seem to be talking about this issue: https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_US&gl=US I will also attach screenshots of a few of the relevant reviews.

Here is also a forum post on Lemmy talking about this issue: https://lemmy.ml/post/1541824

I figure that I will just be able to wait for the next version of Firefox to be released, and it will fix itself, since I do not want to lose my browser data. I am just making this post because I was wondering if this is a known issue to the devs, or if they read the support forum or the Play Store reviews. I tried looking through the issue tracker at https://bugzilla.mozilla.org/describecomponents.cgi?product=Fenix but I could not find any relevant entries.

Thanks for any response! Not trying to bug anyone or be negative, Firefox is amazing and I am super appreciative for all of the devs, and the community. I thought maybe collecting all the info in one place might be helpful for someone.

Hello,

My firefox has started glitching like crazy. It's like it's trying to constantly resize itself. It has been happening since I opened it on pop-up mode on my Samsung Fold 5, but I've tried reopening it in pop up mode, and all other modes, restarting my device, reinstalling firefox, everything I can think of and it's still doing it. Some of my icons are a mess too. I really don't want to switch to another browser... Anyone have any bright ideas? Adding screenshots to show issue.

Kindest regards,

Matthew Trigg

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Websites are not loading, search is not working. The app is not working at all. Tried closing and reopening FF, cleared cache, rebooting phone and few other settings but nothing helped. Tried googling around the problem and most of the users are also facing same issue. It might be fixed by reinstalling the app but I CANNOT do that because my site data is important and I don't see any way to backup site data to my PC. Please help with the issue without losing FF app data.

Hello,

Firefox 120 is freezing my Android 11 phone when I start typing on the search bar (weirdly it start to happens when a space is inserted). It freezes so hard that pretty much it takes 30-min to 1 hour for the phone to restart or the battery to drain.

Reverting to 119.1.1 solves the problem immediately.

My guess would be that maybe the search bar or the suggestion related code introduced something weird, as I do have a lot of bookmarks. Nevertheless, it's definitely a new issue (been using Firefox mobile since first day around 2010) and introduced in 120.0.

Since the phone is hard freezing, I can't even connect in ADB and try to see any message hinting at what's wrong. If there's a crash trace maybe some info could be dug there.

Thanks in advance for the help!

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Noticed my phone having terrible battery life, from battery usage you can see that Firefox is highly likely one of the main culprits. I have observed the same over a few days on the last two Firefox builds. It seems that it's not respecting the "Restricted" battery usage in Android (or Android is not restricting it, I have no idea), but you can see today's battery usage linked here: https://photos.app.goo.gl/pMByjqq6Q5GigcQu8