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Site Visited Weeks Ago Giving Pop-up Error Message Related To Flash

Posted

Hello, I keep getting an error message from a site I visited weeks ago. Even though I have restarted Firefox and even my computer many times since, I will get this pop-up from Frenchsounds.com saying that I need to update Flash. This happens even though I am not on the site.

It's a great site, just not sure what is going on. The specific error message is:

"The page at http://www.frenchsounds.com says: Content on this page requires a newer version of Adobe Flash Player. Do you want to download it now?"

Pressing "ok" does nothing. Its strange how it will be a long while before it shows up again, and not sure what prompts it to do so because again I am not on the site at all when this happens.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Version 2.6.1.5251
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0
  • Detector for the Onlive Game Client
  • Simple plug-in that handles Citrix connection files
  • RealPlayer Plugin
  • DivX Web Player version 2.0.2.39
  • npmnqmp 071504000001
  • Garmin Communicator Plug-in Version 2.7.1.0
  • Gears for Safari
  • iPhoto6
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Yahoo! Installer Plug-in provides application installation support

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
1Password
3.9.9
true
onepassword@agilebits.com
Clearly
7.3346.272.999
true
readable@evernote.com
Evernote Web Clipper
5.4
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
HootBar
4.1.0
true
{1a0c9ebe-ddf9-4b76-b8a3-675c77874d37}
HootSuite Hootlet
1.0
true
hootsuite@hootsuite.com
Personas
1.6.2
true
personas@christopher.beard
Pocket
3.0.1
true
isreaditlater@ideashower.com
Reddit Enhancement Suite
4.1.5
true
jid1-xUfzOsOFlzSOXg@jetpack
Speed Dial
0.9.6.12
true
{64161300-e22b-11db-8314-0800200c9a66}
Alexa Toolbar
2.17
false
toolbar@alexa.com
Autocopy
1.0.8
false
{0FED7D55-65D4-47b6-A6DE-9A4ADB55355F}
Clip to DEVONthink
1.2.3
false
Clip-to-DEVONthink@devon-technologies.com
Delicious Bookmarks
2.3.4
false
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
DownThemAll!
2.0.15
false
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Fancy
0.3.204301
false
fancy.firefox@thingd.com
Firebug
1.11.1
false
firebug@software.joehewitt.com
Page Speed
1.12.9.1
false
{e3f6c2cc-d8db-498c-af6c-499fb211db97}
RankChecker
1.8.21
false
rankchecker@seobook.com
SEO For Firefox
3.6.7
false
seo4firefox@seobook.com
Seo Toolbar
1.2.1
false
seotoolbar@seobook.com
SeoQuake
2.8.6
false
{317B5128-0B0B-49b2-B2DB-1E7560E16C74}
TooManyTabs
1.3.8
false
TooManyTabs@visibotech.com
YSlow
3.1.4
false
yslow@yahoo-inc.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.enable
false
browser.cache.disk.smart_size_cached_value
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.memory.enable
false
browser.history_expire_days.mirror
180
browser.link.open_newwindow.restriction
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage_override.buildID
20130104151948
browser.startup.homepage_override.mstone
18.0
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.loadFolderAndReplace
false
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.mozApps.used
true
extensions.lastAppVersion
18.0
font.size.variable.x-western
20
general.autoScroll
false
general.useragent.extra.ALX_NS_PH
AlexaToolbar/alxf-1.54
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
network.security.ports.banned
8118,8123,9050,9051
places.database.lastMaintenance
1357253595
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
128849018
places.last_vacuum
1300517062
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Device ID
0x6741
GPU Accelerated Windows
2/2 OpenGL
Vendor ID
0x1002
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 6630M OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Hello, I did not reset Firefox until today and sure enough the Frenchsounds.com flash message showed up after an hour or so. I just wanted to state it here. I will try resetting again. At this point its just a mere annoyance so I will deal with it if it's just something I'm stuck with for now.

Thanks for your assistance.

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96857 answers

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.