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After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Posted

Initially I downloaded an AOL-optimized version, but when the problems came up I reinstalled the regular version and it was fine. Two days ago it randomly started again. Address bar won't go anywhere with enter or pressing the arrow button, and the search bar has no search engine. Trying add a search engine by clicking "manage search engines" doesn't help; the "add search enginges" button is unresponsive and there are none in the list to choose from. I uninstalled everything including my customizations and personal settings and reinstalled, which still didn't help. I tried disabling all the plugins and that didn't work either. I even tried searching from the FireFox home page search, since at that point it was the only page I could get to, and even that wouldn't search. The most recent add-on I downloaded was the Evernote Web Clipper I think, but it didn't seem to coincide with the start of the problems.

Update: I ran a malware program (MalWareBytes) and it came up with nothing. I also got back into FireFox to get the Troubleshooting Information and added it in. In addition, here's my complete plugin/extension list:

Plugins: Foxit Reader Plugin for Mozilla 2.2.1.530 Google Earth Plugin 6.2.0.5788 Google Update 1.3.21.123 Java Deployment Toolkit 7.0.90.5 10.9.2.5 Java (TM) Platform SE 7 U9 10.9.2.5 Microsoft Office 2010 14.0.4761.1000 Microsoft Office 2010 14.0.4730.1010 Microsoft Windows Media Services 4.1.0.3917 Shockwave Flash 11.4.402.287 Silverlight Plugin 4.1.10329.0 Windows Live Photo Gallery 14.0.8081.709

Extensions: avast! WebRep 7.0.1473

Modified by Strider148

Chosen solution

Glad it worked. Thanks for posting back.

You previously had a different version of Firefox installed and so it did seem possible that a a clean reinstall would help, but it is not a general solution that all users should consider without first trying simpler and safer alternatives.

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

October 22, 2012

Installed Plug-ins

Again, I don't have all of this information, but I know I had Silverlight, something from Avast, something about Microsoft Office, Java, and several others.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep
7.0.1473
false
wrc@avast.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
extensions.lastAppVersion
16.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1351169575
places.history.expiration.transient_current_max_pages
73781
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Vendor ID
0x10de
Device ID
0x03d0
Adapter RAM
256
Adapter Drivers
nvd3dumx,nvd3dum
Driver Version
8.17.11.9739
Driver Date
4-1-2010
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

Sorry you are having problems. First of all try Fifrefox's safemode.

If that works post back for further advice.


Next step, if safe mode did not work.

First: Try a clean install, (you have had a none standard version installed previously)
that involves deleting the program files. Then if necessary try troubleshooting by creating and using a clean empty Firefox profile.

See

Second: try a New Profile

Modified by John99

Question owner

Getting rid of the Mozilla folder under Program Files worked. Thanks a billion! So glad to have FF back!

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

Chosen Solution

Glad it worked. Thanks for posting back.

You previously had a different version of Firefox installed and so it did seem possible that a a clean reinstall would help, but it is not a general solution that all users should consider without first trying simpler and safer alternatives.