Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox disconnects me from YouTube livestreams for no reason

  • 5 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

more options

Hello

I got strange problem with youtube livestreams on YouTube After join stream i had this errors shown on image, but my internet flow all the time. When write something in chat it works, but that disconnect causes i dont see other messges on chat by other people until i refresh tab.

This happens only on firefox, Microsoft Edge and Google Chrome works fine Im using Windows 10, firefox version 96.0.3 64 bits it says its actual version.

Hello I got strange problem with youtube livestreams on YouTube After join stream i had this errors shown on image, but my internet flow all the time. When write something in chat it works, but that disconnect causes i dont see other messges on chat by other people until i refresh tab. This happens only on firefox, Microsoft Edge and Google Chrome works fine Im using Windows 10, firefox version 96.0.3 64 bits it says its actual version.
Attached screenshots

All Replies (5)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Disabled smartblock and tracking protection still disconnect me from youtube livestream.

more options

And the rest of my post?

more options

Great ive finally know what causes problem.

When used Troubleshoot Mode and all addons are disabled chat on youtube livestream function normal. Closed Firefox and reopen, all addons are active and youtube stream still got disconnect messseges. So ive start disable addons one by one to check what cause problem

And there you go this addon are faulty, little strange he never caused problems before, and i used him because youtube removed that function two years ago https://addons.mozilla.org/en-US/firefox/addon/gotochannel/

more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.


You should also contact support for that add-on so they can fix it.