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Website access

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

Willmol
Willmol
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I ama regular user of www.sainsburys.co.uk for ordering groceries. I have been using the site for many months using Firefox. On the last two occasions I have tried to access it I get this error message We've sent you a code

We just need to verify your details. We've sent a verification code to:

w*****l@u********t

Please enter the code to continue to log in: There has been an error sending the code. Please try again. Enter your code This code is valid for 10 minutes. No code ever arrives. The Sainsburys helpline tell me to use another browser. Microsoft Edge works fine (without the need for a code being sent). I have cleared my browsing history & cache (the system is set to do so automatically each tie I close Firefox). Why can I not log in to my Sainsburys account anuy more in Firefox? Can you help me to put it right?

I ama regular user of www.sainsburys.co.uk for ordering groceries. I have been using the site for many months using Firefox. On the last two occasions I have tried to access it I get this error message We've sent you a code We just need to verify your details. We've sent a verification code to: w*****l@u********t Please enter the code to continue to log in: There has been an error sending the code. Please try again. Enter your code This code is valid for 10 minutes. No code ever arrives. The Sainsburys helpline tell me to use another browser. Microsoft Edge works fine (without the need for a code being sent). I have cleared my browsing history & cache (the system is set to do so automatically each tie I close Firefox). Why can I not log in to my Sainsburys account anuy more in Firefox? Can you help me to put it right?

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Is this email in the "spam" or "junk mail" folder at your email service?

Willmol
Willmol Question owner
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No. There has been no response at all.

FredMcD
FredMcD
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If we can't help you, contact their support.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.