Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some incoming emails appear in none of the boxes (inbox, spam, etc) but appear when searched for. Where are they?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

mrumbelow
mrumbelow
more options

They appear in none of the boxes. When I search on a keyword and find them then under the More menu I can click on trnsfer to "New Mail" and they go into my in box but \i cannot find where i am transferring them from so as to be able to try to fix it somehow. It only happens for mail from certain addresses.

They appear in none of the boxes. When I search on a keyword and find them then under the More menu I can click on trnsfer to "New Mail" and they go into my in box but \i cannot find where i am transferring them from so as to be able to try to fix it somehow. It only happens for mail from certain addresses.

All Replies (1)

FredMcD
FredMcD
more options

This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

Or are you talking about Thunderbird? https://support.mozilla.org/en-US/products/thunderbird

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}