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I don't have anymore access at my recovery code/security code, how can access my account in this case ?

Posted

I'm not interested in retrieving account data, I just want to access my account.

I'm not interested in retrieving account data, I just want to access my account.

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Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

https://accounts.firefox.com/signin You'll need the original email address (or secondary email address, if you set one up) along with the Password for that Firefox Account.

https://accounts.firefox.com/signin You'll need the original email address ''(or secondary email address, if you set one up)'' along with the Password for that Firefox Account.

Question owner

Thanks for trying to help me, but same thing, still ask for my security code/recovery code.

Thanks for trying to help me, but same thing, still ask for my security code/recovery code.
christ1
  • Top 25 Contributor
2152 solutions 15719 answers
still ask for my security code

This implies you have turned on 2-step authentication. Without the security code you cannot get to the account. What happened to your offline security codes?

And without the recovery key you won't be able to reset the password.

Turning on both, 2-step authentication and recovery key are deliberate actions, so one would assume you take good care of your codes.

Without them you won't be able to access your account AFAIK.

<blockquote> still ask for my security code </blockquote> This implies you have turned on 2-step authentication. Without the security code you cannot get to the account. What happened to your offline security codes? And without the recovery key you won't be able to reset the password. Turning on both, 2-step authentication and recovery key are deliberate actions, so one would assume you take good care of your codes. Without them you won't be able to access your account AFAIK.

Modified by christ1

Question owner

What happened to your offline security codes?

Unfortunately I forgot to save them, until now I used only security code generated from Microsoft Authenticator app, yesterday I reset the phone to factory settings and everything was gone.

Isn't any chance to recover my account, a fresh one, without any previous data ?

<blockquote> What happened to your offline security codes? </blockquote> Unfortunately I forgot to save them, until now I used only security code generated from Microsoft Authenticator app, yesterday I reset the phone to factory settings and everything was gone. Isn't any chance to recover my account, a fresh one, without any previous data ?
cor-el
  • Top 10 Contributor
  • Moderator
17407 solutions 157253 answers

Try to reset the password of this Firefox account to see if that gives you access to the Settings page.

In case of issues try to log in to the Firefox Account via this website.

See also:

Try to reset the password of this Firefox account to see if that gives you access to the Settings page. In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings See also: *[[/questions/1226620]] I forget recovery and security code

Modified by cor-el

christ1
  • Top 25 Contributor
2152 solutions 15719 answers
Isn't any chance to recover my account, a fresh one, without any previous data ?

If you forget your password and reset it, your storage is wiped clean and is replaced with what is currently saved in Firefox on your devices.

Presumably this would not reset the 2-step authentication you deliberately set up. Once two-step authentication is enabled, every login will require a security code from your TOTP device.

So I guess your best bet is to start over with a new Firefox account.

<blockquote> Isn't any chance to recover my account, a fresh one, without any previous data ? </blockquote> If you forget your password and reset it, your storage is wiped clean and is replaced with what is currently saved in Firefox on your devices. Presumably this would not reset the 2-step authentication you deliberately set up. Once two-step authentication is enabled, every login will require a security code from your TOTP device. So I guess your best bet is to start over with a new Firefox account.