Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Concerned with unwanted/unused items on Heartbeat download; can I get just plain update protection w/o all the bells and whistle?

  • 4 replies
  • 1 has this problem
  • Last reply by Scribe

more options

Condensed Excerpt from recent request to update which includes the following: "...Mozilla working to improve Firefox. may be selected to rate your experience. ...your feedback gives us a real-time understanding of your needs so we can act on them quickly. ...we also use Heartbeat to send surveys on Mozilla products, the Internet or current events relevant to users.


I am a Senior and I don't graze, browse, stream,play games or use social media, or watch tv on laptop. It is for work, not play.                   I do not want my pc clogged up and the speed dragging with all the new junk offered.  
I would like to have a security upgrade without all the other irrelevant additions that are totally unwanted and would be unused. .

SECOND ISSUE: This offer below, I found accidentally while trying to find where to contact you:... "Switch to Firefox Extended Support Release (ESR) for personal use How to switch to Firefox ESR as a workaround for issues with the newest version of Firefox." THIS, to help you back out of any problems you encounter when you do upgrade, does not encourage me to download this current update. I still remember the frustration the last time I downloaded a major update and had problems. I left IE because of the regular freezing and crashes slow downs, etc. To my surprise, I found that most people just tolerated these things as part of doing business!?! I was so happy when someone suggested Firefox. I have had NO freezes, crashes or other problems since. Please dont overload us with things that could contribute to the same thing happening on Mozilla. In this instance, you do NOT want to be like MS product that continues to turn out versions too soon w/all it's bugs that the poor user has to fix. I will go to Linux or Mac if that happens.... Thanks for listening.

All Replies (4)

more options

I think this requires more then the forum help but a computer shop to help show you how to do what you need to do without getting your system loaded with junk. This is a End user help forum so a reliable computer shop can do more to get your system working correctly for your need.

Modified by WestEnd

more options

Heartbeat is a way that we can reach out to our users. We will display messages asking them about Firefox, and they can give their opinion. If you don't want to, just ignore any of those messages if you ever see one (though your opinions are valuable and help us shape the product's future).

As for your other issue, ESR is not for home users, did you actually install ESR?

more options

Also, you are running a very outdated version of Firefox. You should update to 60.0.1, which will run much better. Update Firefox to the latest release

more options

Hi, you can opt out if you want: Rate your Firefox experience, surveys and out of date messages (Heartbeat)

To check or update your version of Firefox: Open the 3-bar menu > Options (General) - Firefox Updates.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!